Volkswagen of Downtown Chicago - Service Center

Service department did not have proper part to complete recall service and did not notify the customer prior to scheduled appointment. It appears they have a process problem. recall service and did not notify the customer prior to scheduled appointment. It appears they have a process problem. More

Thanks for the efficient and courteous service!! Adam was great! He went over everything with me very clearly and I will definitely be back for future services. was great! He went over everything with me very clearly and I will definitely be back for future services. More

Drop off and pickup were smooth all around. Miguel made sure to ask what I wanted and needed and take that into consideration in turn around times for service. I had two year covered maintenance with the sure to ask what I wanted and needed and take that into consideration in turn around times for service. I had two year covered maintenance with the new purchase from last year so smooth all around. More

Adam is excellent! Highly recommend. He’s tentative and is always providing quality service. If you are in need of VW service you can’t go wrong. is always providing quality service. If you are in need of VW service you can’t go wrong. More

Adam was great in making sure I understood the nature of my service; however I requested to receive my vehicle inspection info via email and as of today (2days), I have yet to receive anything, except an of my service; however I requested to receive my vehicle inspection info via email and as of today (2days), I have yet to receive anything, except an offer to supply a value rating of my car for possible trade in. More

Good experience. Highly recommend. They took good care of me and didn’t try to take advantage. Grade as service. And they even washed the car. Lol me and didn’t try to take advantage. Grade as service. And they even washed the car. Lol More

Volkswagen of Downtown Chicago once again met its gold standards of service. I dropped my car off in the morning at the designated time and the service was completed the same day on time and with utmost standards of service. I dropped my car off in the morning at the designated time and the service was completed the same day on time and with utmost efficiency on every level. Thank you VW. More

I was pleased with how polite, professional and timely my rep was with customer service. Being early in the morning, working with so many demanding customers, he did a great job managing everyone’s needs! rep was with customer service. Being early in the morning, working with so many demanding customers, he did a great job managing everyone’s needs! More

The professionalism and commitment to fixing my vehicle properly and getting me back on the road safely was stellar. The team clearly takes pride in their work and their relationships with customers. I wil properly and getting me back on the road safely was stellar. The team clearly takes pride in their work and their relationships with customers. I will continue doing business here and recommend the establishment to all VW owners. More

Good service. Nice and helpful and a good location. Luis was nice and professional. Good services and will definitely come back to this location. N was nice and professional. Good services and will definitely come back to this location. N More