Volkswagen of Downtown Chicago - Service Center

Was scheduled for a next day appointment. Car came back clean and they even did some additional service that was needed. Check in/Check out was quick and friendly. clean and they even did some additional service that was needed. Check in/Check out was quick and friendly. More

Very happy with the service dpt of this dealer. Clear explanations of what was to be performed in my car. Mike was also very friendly explanations of what was to be performed in my car. Mike was also very friendly More

I had a issue with a part(s) on my car and Cameron with the help of the Service Department inspect and service my car in such fine fashion! the help of the Service Department inspect and service my car in such fine fashion! More

They are all very pleasant and professional at this location. I always feel treated right. Great customer service. And the fact that they are in my neighborhood makes it the more convenient for me. Tha location. I always feel treated right. Great customer service. And the fact that they are in my neighborhood makes it the more convenient for me. Thank you! More

Great customer service! A few hiccups along the way with repairs but they always ha does it professionally and covered my transportation costs. Super helpful! repairs but they always ha does it professionally and covered my transportation costs. Super helpful! More

Service team were extremely helpful and always kept me informed of the progress to my car service. Plus they picked up and delivered my car. Excellent service!!! informed of the progress to my car service. Plus they picked up and delivered my car. Excellent service!!! More

Miguel is a great service advisor. He was very helpful and knowledgeable. Helped me prioritize some needed repairs and able to get me in and out in the same day. and knowledgeable. Helped me prioritize some needed repairs and able to get me in and out in the same day. More

Adam is the best service advisor on their team! I wouldn't ever switch to another advisor, he always gets me in and out, the best wouldn't ever switch to another advisor, he always gets me in and out, the best More

The entire team was great to work with. Everyone was professional and covid safe. I know most the dealing with a car being away. This team made it a breeze! Thanks again professional and covid safe. I know most the dealing with a car being away. This team made it a breeze! Thanks again More

We were able to get a very timely appointment, and the fuel filter install was done on time, and both Luis and Adam were a great team. Thanks fuel filter install was done on time, and both Luis and Adam were a great team. Thanks More