Volkswagen of Downtown Chicago - Service Center

The service is friendly and the work is expertly done. Everything is and handled according to COVID protocols. They provide pick up and drop off an no extra charge. I was very pleased with their servic Everything is and handled according to COVID protocols. They provide pick up and drop off an no extra charge. I was very pleased with their service. More

My first time having to bring deceased husband truck for service..and Adam khamsot service advisor he did a great job, I had a great experience service..and Adam khamsot service advisor he did a great job, I had a great experience More

VW Service really took care of my concerns about my car they checked and serviced my car to my satisfaction, They made sure it was driving perfectly. I know I can bring it back knowing it will be treated r they checked and serviced my car to my satisfaction, They made sure it was driving perfectly. I know I can bring it back knowing it will be treated right thanks to Miguel and Bill for all your help. More

Loved the organization of the service dept. The overall customer service of THIS dealership is superb.. Need to offer car rental to all patrons.. THANK YOU!! customer service of THIS dealership is superb.. Need to offer car rental to all patrons.. THANK YOU!! More

Excellent team, outstanding staffs and superb services! It has always been a joy to come back to the Downtown VW Service for anything that I need, from maintenance (oil change, etc) to any other minor issu It has always been a joy to come back to the Downtown VW Service for anything that I need, from maintenance (oil change, etc) to any other minor issues. More

Volkswagen of Downtown Chicago always provides fast service, has a helpful and knowledgable staff, and regularly calls with updates on the status of my vehicle. service, has a helpful and knowledgable staff, and regularly calls with updates on the status of my vehicle. More

Downtown VW Service was Fast, efficient and Convenient. All I can ask for in Auto service!! Thanks for making my 3 year service easy and fast. All I can ask for in Auto service!! Thanks for making my 3 year service easy and fast. More

My experience is always a pleasurable one, every time I My experience is always a pleasurable one, every time I get my car serviced. The serviceman (Adam) is very professional and provides detailed informa My experience is always a pleasurable one, every time I get my car serviced. The serviceman (Adam) is very professional and provides detailed information regarding the status of my car and the next steps in the process, if necessary. I like working with Adam because he has a calm spirit and is attentive to the customer. He is appreciated. More

John was very insightful and kind. He assisted me in answering all of my questions and concerns. I initially came there for auto service but with John’s help, I was able to purchase the car of my dream answering all of my questions and concerns. I initially came there for auto service but with John’s help, I was able to purchase the car of my dreams! Thank you John and VW Downtown Chicago! More

Gerardo is wonderful. Great communication, explanation of what was happening and making sure he investigated any questions I had. I would absolutely return for additional service. what was happening and making sure he investigated any questions I had. I would absolutely return for additional service. More