Volkswagen of Duluth

Volkswagen of Duluth responded

Wow, thank you for such an awesome review! We're thrilled to hear that you're very happy with the service you received. Our team aims to provide efficient, professional, and helpful service to all our customers, and it's wonderful to know we've succeeded with your experience. We're glad you found the video of the service informative – we believe in transparency and keeping our customers well-informed every step of the way. Your satisfaction is our top priority, and feedback like yours makes all our efforts worthwhile. Thank you for taking the time to share your positive experience. Should you need any more assistance or have any questions, we're always here to help. Looking forward to serving you again! Best regards,

Volkswagen of Duluth responded

Wow! Thank you for your continued support of VW of Duluth and we appreciate the kind words!

Volkswagen of Duluth responded

I am truly sorry for the confusion and disappointment you experienced with the service billing. It was never our intention to charge for a service you did not request, nor to surprise you with a higher bill than expected. This situation is not reflective of the standards we aim to uphold, and for that, I offer my deepest apologies. I understand how such experiences can impact your trust in us, and I am committed to making this right. Please allow us the opportunity to correct this error. I would be grateful if you could contact me at (218) 297-0149 at your earliest convenience. We are prepared to adjust the billing to what was initially quoted for the requested service and discuss any further steps we can take to ensure your satisfaction. Your trust is invaluable to us, and I hope to personally oversee a resolution that restores your confidence in our dealership.

Volkswagen of Duluth responded

Thank you for your great review. Congrats on your new Volkswagen!

Volkswagen of Duluth responded

Thank you so much for your kind words and for taking the time to share your experience with Volkswagen of Duluth! We're thrilled to hear that Serina, Drew, Anjay, and the rest of our team could make your car buying process smooth and enjoyable. It's fantastic to know you're loving your new car and had such a positive experience with us. We aim to be the best for our customers, and it's feedback like yours that really makes our day. Enjoy the ride in your new Volkswagen, and remember, we're here for you anytime you need assistance or just want to share more great moments. Welcome to the VW family!

Volkswagen of Duluth responded

Thank you for bringing this matter to our attention, and I sincerely apologize for any confusion and inconvenience caused by the discrepancy in your service billing. It's important to us that our communications and charges are clear and transparent, and it seems we missed the mark in this instance. Please know, we take your concerns seriously and are immediately reviewing the details of your service visit to understand where the breakdown in communication occurred. Our intention is always to honor the offers we provide to our customers, and any deviation from this warrants a thorough examination. I would like to personally address and resolve this discrepancy for you. Could you please contact me directly at (218) 297-0149? Your trust and satisfaction are paramount to us, and we hope to resolve this to your complete satisfaction promptly. Warm regards,

Volkswagen of Duluth responded

We are overjoyed to receive your amazing feedback about your experience at Volkswagen of Duluth! It's truly heartening to hear that you felt well-treated and that our team worked diligently to meet your needs. Collaborating with customers like you, who are clear and determined in their goals, makes our job incredibly rewarding. Thank you for choosing us and for recognizing the efforts of our dedicated team. We're here for you anytime you need us and look forward to assisting you again in the future. Drive safely in your new vehicle, and remember, we're just a message or call away if you need any further assistance. Warmest regards, The Team at Volkswagen of Duluth

Volkswagen of Duluth responded

Thank you for sharing such a glowing review of your buying experience with us! Tyler, Keaton, Shelby, and the entire team here at Volkswagen of Duluth take great pride in making the car-buying journey as smooth and stress-free as possible. It's wonderful to know that we were able to provide you with the service you deserved and that you love your new car! We hope your vehicle continues to bring you joy on the road, and remember, we're always here to help with any of your future automotive needs. Enjoy the drive! Best regards,

Volkswagen of Duluth responded

We're thrilled to hear that your new Atlas is the perfect match for your family's needs! It's always our goal to help our customers find the ideal vehicle that fits their lifestyle, and we're delighted that we could do just that for your wife and you. Thank you for acknowledging the great service you received at VW of Duluth. We strive to provide an enjoyable and seamless experience from start to finish, and it's rewarding to know that we've succeeded. Enjoy the many adventures ahead in your Atlas, and please know that we are here whenever you need any further assistance. Warm wishes, The Team at Volkswagen of Duluth

Volkswagen of Duluth responded

We're thrilled to read about your positive experience with the service on your Tiguan at our dealership! Delivering top-notch customer service and meticulous attention to detail is our team's passion, and it's wonderful to know that Daniel's assistance and our shuttle service added extra convenience to your visit. The video report is part of our commitment to transparency and keeping you informed every step of the way. We're glad it provided clarity and assurance about the work we performed. Thank you for trusting Volkswagen of Duluth with your vehicle's care. We look forward to welcoming you back for your next service visit. Best regards, The Service Team at Volkswagen of Duluth