Volkswagen of Duluth

Volkswagen of Duluth responded

Thank you for the 5-star review! We're so glad to hear that everything was easy from start to finish. Providing great communication and a smooth, hassle-free experience is exactly what our Service team strives for, whether you're scheduling an appointment, dropping off your vehicle, or picking it up after the work is complete. Thank you for trusting Volkswagen of Duluth with your vehicle's care. We truly appreciate your kind words and look forward to seeing you again for your next service visit! — The Volkswagen of Duluth Service Team

Volkswagen of Duluth responded

Thank you for the wonderful review! We're sorry to hear about the circumstances that brought you in, but we're so glad our team could help make the process a little easier after your accident. Providing a friendly, supportive, and stress-free experience is what we strive for, and we're thrilled to hear that our team was able to help you get back on the road. Thank you for choosing Volkswagen of Duluth and for taking the time to share your experience. We truly appreciate your trust and look forward to being here whenever you need us. Enjoy your new vehicle! — The Volkswagen of Duluth Sales Team

Volkswagen of Duluth responded

Thank you for the fantastic review and for being part of the Volkswagen of Duluth family! We're honored that you've trusted us with three vehicle purchases, and we're thrilled to hear that you've consistently had great experiences with our Service Department. Our technicians work hard to provide the quality care and attention our customers deserve, so your recommendation means a lot to the entire team. We truly appreciate your loyalty and continued support. We look forward to helping keep your family's vehicles running smoothly for many miles to come! — The Volkswagen of Duluth Service Team

Volkswagen of Duluth responded

Thank you for taking the time to share your feedback. We're very sorry to hear that you've continued to experience issues with your truck, especially after it broke down so soon after your purchase. We understand how frustrating and disappointing that must be. While we're glad to hear that you found our team helpful throughout the process, we're concerned to learn that the vehicle has not met your expectations. This is certainly not the experience we want for our customers. We would appreciate the opportunity to learn more about your concerns. Please reach out to our management team directly so we can discuss your concerns. Thank you again for your honest feedback. We value your business and hope to have the chance to restore your confidence in Volkswagen of Duluth. — The Volkswagen of Duluth Sales Team

Volkswagen of Duluth responded

Thank you for the wonderful review! We're thrilled to hear that our Sales team provided such a positive experience. Making sure our customers feel informed and confident throughout the process is incredibly important to us, so we're glad everything was explained clearly and that we were able to help find a financial plan that fit your needs. We truly appreciate your trust in Volkswagen of Duluth and your kind words about our team. Congratulations on your new vehicle, and we look forward to serving you again in the future! — The Volkswagen of Duluth Sales Team

Volkswagen of Duluth responded

Thank you for the 5-star review! We're glad to hear you had a pleasant experience at Volkswagen of Duluth. We appreciate your feedback on our waiting area and are happy to know you found it comfortable during your visit. Most importantly, we're thrilled that our team was able to provide the level of service you expected. Thank you for choosing Volkswagen of Duluth for your service needs. We truly appreciate your business and look forward to seeing you again down the road! — The Volkswagen of Duluth Service Team

Volkswagen of Duluth responded

Thank you for the 5-star review! We're thrilled to hear that TJ provided such a helpful and respectful experience during your recall visit. Taking the time to explain the process clearly and ensuring our customers feel comfortable and informed is something we take great pride in. It's also wonderful to hear that he went the extra mile by walking you back to your vehicle after your appointment. We truly appreciate your kind words and your trust in Volkswagen of Duluth. We'll be sure to share your feedback with TJ and the rest of our Service team. We look forward to seeing you again for your future service needs! — The Volkswagen of Duluth Service Team

Volkswagen of Duluth responded

Thank you, August and Becky, for the wonderful 5-star review! We love hearing that you had such a positive experience with our team. Car shopping can be a big decision, and we're always happy to take the time to answer questions, be patient throughout the process, and help our customers find the right fit at their own pace. We're especially glad to hear our team made your daughters feel welcome, too. Creating a friendly, comfortable environment for the whole family is something we take pride in. Thank you for choosing Volkswagen of Duluth. We truly appreciate your trust and hope you're enjoying every mile in your new vehicle! - The Volkswagen of Duluth Sales Team

Volkswagen of Duluth responded

Thank you for the fantastic review! We're delighted to hear that you received the reliable service you've come to expect from our team. It's great to know that Jerry was able to identify the issue, take the extra effort to help save you money, and personally explain everything along the way. We believe honest communication and looking out for our customers' best interests are just as important as the repair itself. Thank you for recognizing Jerry and our Service Department's commitment to customer satisfaction. We truly appreciate your trust in Volkswagen of Duluth and look forward to serving you again in the future! — The Volkswagen of Duluth Service Team

Volkswagen of Duluth responded

Thank you for the 5-star review! We're delighted to hear that our team was able to provide such a helpful experience. We believe clear communication is key, so it's great to know that one of our technicians took the time to personally discuss the issue and share their findings with you. Providing honest advice and keeping our customers informed every step of the way is something we take pride in. We truly appreciate you choosing Volkswagen of Duluth and look forward to helping you with all your future service needs. Thanks again for your kind words! — The Volkswagen of Duluth Service Team