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Volkswagen of Duluth - Service Center

Hermantown, MN

4.7
430 Reviews
Call Service Center (218) 623-6951

430 Reviews of Volkswagen of Duluth - Service Center

Sort by
November 07, 2024

They were all very nice and friendly. The area was clean and neat and service was good. More

by mbm851
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2024 -

Volkswagen of Duluth responded

Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a positive experience with our team at Volkswagen of Duluth. We pride ourselves on providing friendly, efficient service in a clean and welcoming environment, and we're glad that showed during your visit. If there's anything else we can do for you in the future, don't hesitate to reach out. We look forward to seeing you again soon!

November 04, 2024

Good communication regarding estimated length of appointment time and keeping updated with any possible changes. Very thorough More

by samplutko5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Volkswagen of Duluth responded

Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a great experience with our service department. Keeping you informed and ensuring thorough service is our top priority, and it’s fantastic to know we met your expectations. We appreciate your feedback and look forward to serving you again! 🚗✨

October 28, 2024

Left the vacuum hose unplugged. Engine light remained on till i plugged it back in. More

by dalamar1321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2024 -

Volkswagen of Duluth responded

Thank you for bringing this to our attention. We sincerely apologize for the oversight with the vacuum hose and understand how frustrating that can be. Your feedback is invaluable in helping us improve our services. Please feel free to reach out to our Service Manager directly at 218.722.6989 so we can address this issue and ensure your complete satisfaction. We appreciate your understanding and hope to earn a better rating from you in the future.

October 28, 2024

Very good experience Pleasant people to deal with. Excellent coffee and treats and TV and good magazines.. More

by DMBRIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technician Nelson
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Oct 29, 2024 -

Volkswagen of Duluth responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our team. We strive to create a welcoming environment, and it’s fantastic to know you enjoyed our coffee and amenities. Your kind words motivate us to keep providing excellent service. We look forward to welcoming you back soon!

October 23, 2024

The staff in the service department are always friendly and helpful in answering my questions. The waiting area is comfy, with a fridge full of water and granola bars. I usually have my small dog with me, More

by bhupila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Volkswagen of Duluth responded

Thank you for the wonderful feedback! We're so glad to hear that our service department team is consistently friendly and helpful in answering your questions. We take pride in creating a comfortable and welcoming environment, and it's great to know that you enjoy the waiting area (and the snacks!). We love that you can bring your small dog along too—pets are always welcome! Your kind words truly mean a lot to us. Thanks for choosing VW of Duluth, we look forward to seeing you and your pup again soon!

October 23, 2024

They treated us fair and we felt comfortable doing business with them. We’ll be back. More

by SMEGGLY44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Volkswagen of Duluth responded

Thank you for your kind words! We're so glad to hear that you felt treated fairly and comfortable throughout your experience with us. At VW of Duluth, we aim to make every interaction enjoyable and trustworthy. We look forward to welcoming you back in the future! Safe travels and see you again soon!

October 21, 2024

Great service! We love this dealership! That’s one of the reasons we purchased our car here. More

by ml.elliott
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2024 -

Volkswagen of Duluth responded

Thank you so much for your amazing 5-star review! We're delighted to hear that you love the service and that it played a role in your decision to purchase your car with us. We truly appreciate your trust and loyalty, and we're here whenever you need us. Looking forward to continuing to serve you in the future!

October 21, 2024

Disappointed in the cost of services. I understand that good service costs money. I don't like being ripped off for things that cost next to nothing or would be considered a courtesy. More

by jkiel3338
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Mariucci
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Volkswagen of Duluth responded

Thank you for taking the time to share your feedback. We understand your concerns about the cost of services, and we truly appreciate your acknowledgment that good service does come with a price. However, we strive to ensure that all of our charges are fair and transparent. Our Service Manager would like to speak with you directly to address your concerns and see how we can improve your experience. He can be reached at 218.623.6952. We value your business and hope to have the opportunity to resolve this to your satisfaction.

October 19, 2024

Fast, friendly, informative, fair. There is a special energy you feel when you are first greeted. The entire team cares about every customer! More

by hawgski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hakala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Michelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Oetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steph Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Kyllonen
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Oct 21, 2024 -

Volkswagen of Duluth responded

Thank you for your wonderful 5-star review! We're so glad to hear that you felt welcomed and well taken care of from the moment you arrived. Our team works hard to create a positive experience for every customer, and we're thrilled to know that it made an impression on you. We truly appreciate your feedback and look forward to serving you again soon!

October 19, 2024

Personal Service and time spent were optimum . Thank you for service w a smile guys! More

by powell717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2024 -

Volkswagen of Duluth responded

Thank you so much for your kind words and 5-star review! We're thrilled to hear that you received personal service and that our team made your experience enjoyable. We truly appreciate your feedback and look forward to serving you again in the future. Have a great day!

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