Jake Kukowski

Volkswagen of Duluth responded

Thank you for taking the time to share your feedback. We're glad to hear you found our dealership clean and organized, but we're sorry to learn that your experience did not meet your expectations, especially as a first-time car buyer. Purchasing a vehicle should be an exciting and comfortable experience, and we regret that we fell short of providing that for you. We appreciate your honest comments, as they help us identify areas where we can improve and better serve our customers. We would like to learn more about where we fell short, Dylan our Business Development Manager can be reach directly at 218-623-6970 if you would like to share with us where we can improve. Thank you for giving Volkswagen of Duluth the opportunity to earn your business. We wish you all the best with your vehicle and appreciate your feedback. — The Volkswagen of Duluth Sales Team

Volkswagen of Duluth responded

Thank you for taking the time to share your experience! We're thrilled to hear that Dan and the rest of our Service team have consistently made you feel like a valued customer. Providing friendly, dependable service is what we're all about, and your kind words mean a lot to us. We appreciate your trust in Volkswagen of Duluth and look forward to seeing you again for your next visit! — The Volkswagen of Duluth Service Team

Volkswagen of Duluth responded

Thank you for the fantastic review! We're so glad to hear that our team made your experience smooth, friendly, and enjoyable from start to finish. Taking the time to explain the vehicle and pricing clearly is important to us, and we're thrilled you felt comfortable and informed throughout the process. Congratulations on your new-to-you vehicle! We truly appreciate your trust in Volkswagen of Duluth and look forward to being here for you for many miles to come. — The Volkswagen of Duluth Sales Team

Volkswagen of Duluth responded

Thank you for the 5-star review! We really appreciate the kind words about our team. Everyone here works hard to stay organized, efficient, and focused on doing their job the right way, so it means a lot to hear that it showed during your visit. We’re glad you had a very good experience and appreciate you choosing Volkswagen of Duluth!

Volkswagen of Duluth responded

Thank you for sharing your thoughtful review and for trusting us again with your vehicle needs! Leasing for the first time can feel like a big change, and we’re glad Dylan was able to walk you through the process and provide excellent support. We’re happy to hear you’ve enjoyed both your purchase and service experiences with us, snacks and all! We truly appreciate your loyalty and look forward to continuing to take care of you and your VW.

Volkswagen of Duluth responded

Thank you for your wonderful review! We’re so glad to hear you love VW of Duluth and always have a great experience. We truly appreciate your loyalty and look forward to welcoming you back again and again!

Volkswagen of Duluth responded

Thank you for the fantastic review! We're thrilled to hear you had a great experience purchasing from VW of Duluth. Our team is dedicated to top-notch service and your satisfaction means the world to us. Enjoy your new vehicle!

Volkswagen of Duluth responded

Thank you for the awesome feedback! We’re glad our sales team was helpful and attentive to your needs. Two thumbs up right back at you. We appreciate you choosing VW of Duluth!

Volkswagen of Duluth responded

Thank you so much for your continued trust in VW of Duluth! We're thrilled to hear that both of your experiences were smooth and accommodating, especially with little ones and a bit of travel involved. We're always here to make things as easy and welcoming as possible, and we look forward to seeing you again for service or your next adventure on wheels!

Volkswagen of Duluth responded

Thank you for the thoughtful feedback! We're glad to hear our team was friendly and knowledgeable throughout your visit. We also appreciate your suggestion about added privacy during the buying process. It's valuable input that we’ll take into consideration as we work to improve our customer experience. Enjoy your new vehicle!