Tanner Mariucci

Volkswagen of Duluth responded

Thank you for the fantastic 5-star review! We’re so glad our team was able to catch the head gasket concern early and get your vehicle in promptly for warranty repairs. Working around our customers’ schedules and making the process as convenient as possible is always a priority, and we’re happy we could help with the loaner and address the additional issue while your vehicle was already here. Thank you for trusting Volkswagen of Duluth with your service needs. We truly appreciate your support and are happy to hear your vehicle is running well after the repairs!

Volkswagen of Duluth responded

Thank you for taking the time to share your feedback. We appreciate your kind words about our phone and email communication, but we are very sorry to hear that your recent in-person experiences did not meet the level of professionalism and care you expected. We understand your frustration regarding the rental vehicle situation. Given the circumstances surrounding your repair and the fact that you had communicated your schedule, we can certainly see how the repeated calls would have been disruptive and left you feeling that your time and commitments were not being respected. That is not the experience we want any customer, especially a long-time customer, to have. We are also disappointed to hear about the lack of follow-up and the confusion surrounding the completion of your repair. Clear communication and a smooth handoff process are important parts of the service experience, and it sounds like we fell short in this case. Your feedback is valuable, and we will be sharing it with our team as we continue working to improve. We appreciate your loyalty over the years and would welcome the opportunity to discuss your concerns further. Please feel free to reach out to our Service Manager, Rob Hakala, directly at your convenience. — Volkswagen of Duluth Service Team

Volkswagen of Duluth responded

Thank you for the 5-star review! We’re so glad to hear Tanner kept you informed every step of the way; great communication makes all the difference, especially while waiting on parts. We’ll be sure to pass along your kind words! We truly appreciate you choosing Volkswagen of Duluth and look forward to taking care of you again!

Volkswagen of Duluth responded

Thank you for the outstanding 5-star review! We truly appreciate your kind words about our Service Department. Courtesy and customer satisfaction are top priorities for our team, and it means a great deal to know that commitment shows. We’re grateful for your loyalty and look forward to continuing to earn your business for both sales and service at Volkswagen of Duluth.

Volkswagen of Duluth responded

Thank you for the 5-star review and the high recommendation! We’re honored to hear that you found our Sales and Service teams attentive, caring, and thorough. Providing a seamless, top-tier experience across every department is our goal, and feedback like this confirms we’re on the right track. Thank you for choosing Volkswagen of Duluth, we truly appreciate your trust and look forward to serving you again!

Volkswagen of Duluth responded

Thank you for the 5-star review! We’re glad to hear scheduling was easy, the team was friendly, and your service was completed quickly, that’s exactly the experience we aim to deliver every time. It’s always a pleasure having you here, and we truly appreciate you choosing Volkswagen of Duluth!

Volkswagen of Duluth responded

Thank you for the 5-star review! We truly appreciate your loyalty and trust in our team. There’s nothing better than building lasting relationships with our customers, and we’re glad you feel confident coming back for service. We’ll always be here to take great care of you and your vehicle!

Volkswagen of Duluth responded

Thank you for the great review! We’re glad to hear your service visit was quick, easy to schedule, and well communicated. Taking care of warranty work smoothly and keeping things hassle-free is exactly what we aim for. We appreciate you choosing Volkswagen of Duluth!

Volkswagen of Duluth responded

Thank you for the 5-star review! We really appreciate the kind words about our team. Everyone here works hard to stay organized, efficient, and focused on doing their job the right way, so it means a lot to hear that it showed during your visit. We’re glad you had a very good experience and appreciate you choosing Volkswagen of Duluth!

Volkswagen of Duluth responded

Thank you for the great review! We’re glad to hear you had a great service experience and that the communication throughout your visit was helpful. Our team works hard to keep customers informed, and we’re happy the service video added value. We’ll be sure to pass along your kind words to Tanner, he’ll appreciate it! Thanks again for choosing Volkswagen of Duluth.