Tanner Mariucci

Volkswagen of Duluth responded

Thank you for taking the time to share your feedback. We’re glad to hear that our technicians and service advisors provided an excellent experience, but we also understand your frustration with the cost of your oil change. We know maintenance costs matter, and we appreciate your candid feedback regarding our pricing. We’ll make sure your comments are shared with our team as we continue working to provide both quality service and value to our customers. Thank you for recognizing our Service team, and we appreciate you choosing Volkswagen of Duluth. — The Volkswagen of Duluth Service Team

Volkswagen of Duluth responded

Thank you for taking the time to share your feedback! We’re glad to hear the work was completed as estimated and that Tanner did a great job keeping you informed throughout the process. We also appreciate your feedback regarding the availability of a service loaner. We understand how helpful that convenience can be while your vehicle is being serviced, and we appreciate you bringing it to our attention. Thank you for choosing Volkswagen of Duluth. We appreciate your business and look forward to serving you again! — The Volkswagen of Duluth Service Team

Volkswagen of Duluth responded

Thank you for the fantastic 5-star review! We’re so glad our Service team was able to clearly explain the issue, get it taken care of, and keep you updated throughout the process. Great communication can make all the difference when your vehicle is in the shop, and we’re happy to hear our team delivered. Thank you for trusting Volkswagen of Duluth with your vehicle. We truly appreciate your business and look forward to helping you again! — The Volkswagen of Duluth Service Team

Volkswagen of Duluth responded

Thank you for the fantastic 5-star review! We’re glad to hear you appreciated the prompt service, detailed video inspection, and honest recommendations from our team. Keeping you informed about what your vehicle needs now, while also helping you plan ahead for future maintenance, is exactly the kind of service experience we strive to provide. Thank you for trusting Volkswagen of Duluth with your vehicle. We truly appreciate your business and look forward to keeping you on the road for many miles to come! — The Volkswagen of Duluth Service Team

Volkswagen of Duluth responded

Thank you for the fantastic 5-star review! We're sorry your Volkswagen needed service, but we're thrilled to hear our team was able to turn a frustrating situation into a positive experience. Providing quick, professional service while making the process as easy and stress-free as possible is exactly what we strive for. Your kind words about our staff mean a lot to us. We'll be sure to share your feedback with the entire team. Thank you for trusting Volkswagen of Duluth with your vehicle, and thank you for taking the time to recognize the hard work of our service professionals. We truly appreciate your business and look forward to helping you for many miles to come! — The Volkswagen of Duluth Service Team

Volkswagen of Duluth responded

Thank you for the wonderful 5-star review! We're thrilled to hear that our team provided such a positive experience. Taking the time to thoroughly review your vehicle, explain our findings, and provide a video inspection are all part of our commitment to keeping our customers informed and confident about their vehicle's care. It's great to know that our staff's knowledge, customer service, and attention to detail made a difference during your visit. Thank you for trusting Volkswagen of Duluth with your vehicle. We truly appreciate your kind words and look forward to serving you again in the future! — The Volkswagen of Duluth Service Team

Volkswagen of Duluth responded

Thank you for the 5-star review! We're delighted to hear that your appointment was easy to schedule and that everything was completed on time as promised. Our team works hard to provide a smooth, efficient service experience, and it's great to know we delivered on that commitment. We also appreciate your feedback regarding the customer lounge. Comments like yours help us identify opportunities to improve, and we're grateful that you took the time to share your thoughts. Thank you for choosing Volkswagen of Duluth for your service needs. We truly appreciate your business and look forward to seeing you again at your next visit! — The Volkswagen of Duluth Service Team

Volkswagen of Duluth responded

Thank you for the 5-star review! We're delighted to hear you enjoyed your experience with our Service Department. A clean, comfortable environment, friendly staff, and honest, straightforward communication are all things we work hard to provide for every customer who visits us. Thank you for recognizing our team and the effort they put into making each service visit a positive one. We truly appreciate your trust in Volkswagen of Duluth and look forward to helping you with all your future service needs! — The Volkswagen of Duluth Service Team

Volkswagen of Duluth responded

Thank you for the 5-star review! We're delighted to hear that you had such a positive experience with our Service Department. Great communication and attention to detail are things we work hard to deliver, so it's wonderful to know our team kept you informed and made sure everything was taken care of throughout your visit. Going above and beyond for our customers is always the goal, and we're thrilled that it showed. Thank you for choosing Volkswagen of Duluth and for taking the time to share your experience. We truly appreciate your trust and look forward to helping you with all your future service needs! — The Volkswagen of Duluth Service Team

Volkswagen of Duluth responded

Thank you for the wonderful 5-star review! We're thrilled to hear that every interaction you've had with Tanner has been a positive one. Taking the time to answer questions, explain things clearly, and make customers feel comfortable and informed is exactly what we strive for. It's great to know that Tanner's professionalism and personable approach have made such a lasting impression. We truly appreciate your kind words and your trust in Volkswagen of Duluth. We'll be sure to share your feedback with Tanner and the rest of our Service team. We look forward to seeing you again for your future service needs! — The Volkswagen of Duluth Service Team