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Volkswagen of Fairfield

Fairfield, CA

Overview
Employees
Reviews
Vehicles
4.5
68 Reviews
Volkswagen of Fairfield is More than a Dealership. We are dedicated to providing you with the best automotive shopping experience by offering transactions built on transparency, personalized service, and genuine care for your needs. We empower our guests throughout their vehicle ownership journey. Our commitment to exceptional service continues long after the sale. Our More Than Service program ensures our service guests receive a congruent experience across all of our service departments, regardless of which dealership you visit. Our commitment extends beyond vehicle sales and service. We prioritize creating a healthy work-life balance for our employees with excellent career training and advancement opportunities. We're also deeply invested in community involvement and philanthropy, demonstrating our dedication to being.
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2855 Auto Mall Pkwy

Fairfield, CA

94533

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Showing 68 reviews

April 23, 2024

Emily definetly went the extra mile! She said she was going to find the vehicle I was looking for and she did just that! I am SOOOOO HAPPY with my new jeep wrangler unlimited Sahara and More

by jpadamson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Smith, Emily Howard
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Apr 23, 2024 -

Volkswagen of Fairfield responded

We're so glad to know Emily, and our team could help you find your perfect Jeep Wrangler Unlimited Sahara! Thanks for choosing Volkswagen Of Fairfield. Enjoy the ride!

April 10, 2024

Candy helped me get the truck I wanted. She was knowledgeable and took time to explain no pressure. I love my truck. More

by ichigomilk1
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Candy Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Volkswagen of Fairfield responded

We're so glad to know that Candy was able to assist you in finding the perfect truck at Volkswagen Of Fairfield. We always aim for a no-pressure environment and we appreciate your feedback! Enjoy your new ride!

March 31, 2024

terrible service and abuse of consumer charges, absolute despotism towards customers and racism when being treated More

by Rosa Baltazar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Corri Tanner
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2024 -

Rosa Baltazar responded

Horrible service My brother stopped by the dealer to repair the traction sensor they charged him a ridiculously high amount for just a inspection, yes INSPECTION and they never repaired the sensor and above Corri was extremely rude and disrespectful to my brother almost in a racial manner do not even think about coming here to fix your vehicle

Apr 01, 2024 -

Volkswagen of Fairfield responded

Rosa, this review is concerning to us, and we deeply apologize that you had this experience. We strive to demonstrate our commitment to customer service every day, and I am disappointed to see we've fallen short of our high standards. I am sorry that you have had such a difficult time with one of our team members, and I would like the chance to make this right. Thank you, Lisa Henry - Service Manager - (707) 402-6901

March 28, 2024

Working with Mike was a fantastic experience. Great customer service and made buying a car a very pleasurable and seamless experience. 10 outta 10 More

by ronangold
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Smith, Michael Marshall
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Mar 28, 2024 -

Volkswagen of Fairfield responded

Ronan, we're delighted to know that Mike provided you with a fantastic and seamless car buying experience at Volkswagen Of Fairfield. Thanks for the perfect score!

March 19, 2024

I had a great experience at Fairfield of Volkswagen and the dealership owes that to Mike. Mike was easy to reach and clear on next steps as he walked me through the car buying experience. More

by iamjoegarcia
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Smith, Michael Marshall
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Mar 19, 2024 -

Volkswagen of Fairfield responded

Joe, we're glad to know Mike was able to guide you through your car-buying journey at Volkswagen Of Fairfield. Thanks for sharing this great experience with us!

March 15, 2024

Susie sales rep was awesome she is the best I enjoyed working with her on purchasing my Tesla model s More

by Cass
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susie Rose, Suzie Rose
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Mar 15, 2024 -

Volkswagen of Fairfield responded

Cass, we're so glad to know you had a great experience with Susie at Volkswagen Of Fairfield. Enjoy your new Tesla Model S!

March 01, 2024

Wonderful people Mike was the best had the best experience. He made me feel very special and answered every question patiently More

by mouse15jc.jc@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Marshall
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Mar 01, 2024 -

mouse15jc.jc@gmail.com responded

I had a wonderful experience buying my new Taos, which I absolutely love. Mike was such a wonderful person to deal with, he knew exactly how to get me what I wanted within my price range. He was the absolute best and would recomend Fairfield to anyone looking to buy a Volkswagen

January 24, 2024

It’s an easy straightforward shopping excperrience. I highly recommend this dealer. They made it easy! More

by Caroli
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kenneth Schroeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 23, 2024

The dealership is excitedly helpful and knowledgeable. Candy, Kenny, and Jon were professional in helping get the my Jetta. More

by phoebesart
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenneth Schroeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Candy Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Smith
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January 17, 2024

I have been searching for the right preowned car for several weeks, and though I have not found the right car yet, I definitely found an awesome dealership at Volkswagen Fairfield. The customer service More

by christinefriis
Recommend Dealer
Yes
Employees Worked With
Jaymes Bergman
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