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Volkswagen of Fairfield
Fairfield, CA
67 Reviews
Volkswagen of Fairfield is More than a Dealership. We are dedicated to providing you with the best automotive shopping experience by offering transactions built on transparency, personalized service, and genuine care for your needs. We empower our guests throughout their vehicle ownership journey. Our commitment to exceptional service continues long after the sale. Our More Than Service program ensures our service guests receive a congruent experience across all of our service departments, regardless of which dealership you visit.
Our commitment extends beyond vehicle sales and service. We prioritize creating a healthy work-life balance for our employees with excellent career training and advancement opportunities. We're also deeply invested in community involvement and philanthropy, demonstrating our dedication to being.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 67 reviews
September 08, 2023
Great and friendly staff! Glad they opened up a VW location in FF. My only remark is that they are a bit too ambitious with their 1-hr walk-out-the-door policy for all the t Glad they opened up a VW location in FF. My only remark is that they are a bit too ambitious with their 1-hr walk-out-the-door policy for all the things that would have to happen in that hour to close a lease. Even after I settled on the car and terms, this was way off. Why promise something like this? But otherwise, everything else was a pleasant experience. More
by Chris
September 06, 2023
Dealing with Mike was truly a pleasure. He was very patient, attentive, and honest. He made it a very simple and relatively quick process. He was very patient, attentive, and honest. He made it a very simple and relatively quick process. More
by ejamic
Employees Worked With
Jon Smith, Michael Marshall
August 02, 2023
Great service thank you! Every one was so friendly, the car was cleaned, the video was so awesome! Every one was so friendly, the car was cleaned, the video was so awesome! More
by lhenry901
Verified CustomerEmployees Worked With
Other Employees :
Corri and Darrell, Thalia Dimas, Darrell DeLoatch
August 02, 2023
Everyone was very polite and helpful I look forward to brining my vehicle back into service. brining my vehicle back into service. More
by Hielocos
Employees Worked With
Other Employees :
Monette Soriano, Thalia Dimas, Darrell DeLoatch
July 31, 2023
This is the second time they sent me a review and I’m even more disappointed than before I have had my car since July 3 and st least 5 of those days trying to fix it the check engine light came on the fi even more disappointed than before I have had my car since July 3 and st least 5 of those days trying to fix it the check engine light came on the first day I had it and now the car is parked and can’t drive it because it’s not getting enough power because the part they replaced is still broken this was the worst first time car buying experience I ever had I should have gave the car back the second time I came in when I had the chance but was told everything was ok what a lie so now if they do fix it are there going to be engine issues because of being driven while the map sensor need to be replaced I will never feel comfortable driving the car this is absolutely horrible I’m tired of reaching out I pray they make this situation right because this is not ok More
by mjh707
July 31, 2023
Very friendly and helpful and clean, the service team is very helpful. They had a car clean when I came back to pickup the car. very helpful. They had a car clean when I came back to pickup the car. More
by yoab65
July 27, 2023
Quick and fast. And was very knowledgeable. I’ll recommend this dealer for sure 10 out of 10! And was very knowledgeable. I’ll recommend this dealer for sure 10 out of 10! More
by ruben.gallardo
July 26, 2023
Very Happy with my first New VW of Fairfield Service experience. Service Team was there to answer all questions I had (in person and via text). Tech who serviced my vehicle and recorded a video detailin experience. Service Team was there to answer all questions I had (in person and via text). Tech who serviced my vehicle and recorded a video detailing the work that was done and noted results for various items checked. 30K Mile Service at a fair price. Friendly people. More
by DDR
