Volkswagen of Gainesville

Amazing people, awesome experience! As a "first time" buyer who has only previously purchased from BHPH lots, I was expecting to be turned away immediately as I had at so many other plac As a "first time" buyer who has only previously purchased from BHPH lots, I was expecting to be turned away immediately as I had at so many other places before. From the first time Justin contacted me on the phone, I could tell he was genuinely interested in hearing my situation and helping me out. Even as a young person doing it all on my own, Justin and his team did absolutely everything in their power to help me despite my credit and purchase history. Not only were they able to help me get a newer car, but a certified used, still-under-factory-warranty car! I could not be more grateful. I would, without a doubt, recommend them to friends, family, anyone. If you're seeking a quality car from a friendly, no-pressure salesperson, I wouldn't even consider going elsewhere! More

First Time Car Buyer is Impressed! I finally had to upgrade from now 15 year-old car I learned to drive when I was a teenager, and I was nervous about going alone and picking the right I finally had to upgrade from now 15 year-old car I learned to drive when I was a teenager, and I was nervous about going alone and picking the right one. From the time I sent an information request in on the web, Justin stayed in contact with me and helped me through the whole process! He was patient with my many questions, told me about options I hadn't considered like leasing, and was overall a friendly delight to work with. I left the dealership feeling confident in my choice of cars. The other employees were friendly too, especially the finance officer. I will be returning when it's time to buy my next car! More

Great! From day one I've enjoyed the kindness shown by every employee at Gainesville Volkswagon. I would like to thank Tony, Justin, and Kyle. I would like t From day one I've enjoyed the kindness shown by every employee at Gainesville Volkswagon. I would like to thank Tony, Justin, and Kyle. I would like to thank the entire staff. More

recent servicing I've owned a lot of vehicles in my 68 years of life and I can truly say that I've never been taken better care of. Branden, my service tech was top no I've owned a lot of vehicles in my 68 years of life and I can truly say that I've never been taken better care of. Branden, my service tech was top notch! They did more then they had to, and I left there with a strong sense of trust in them. Great job! Thanks! More

Disgraceful and embarrassing customer service Volkswagen Gainsville - Review from Blacksburg, Virginia 1 of 1 Volkswagen Gainsville Reviews Issue not resolved 14 minutes ago 3 Blacksbur Volkswagen Gainsville - Review from Blacksburg, Virginia 1 of 1 Volkswagen Gainsville Reviews Issue not resolved 14 minutes ago 3 Blacksburg, Virginia Other More Mark as resolved Write Update Add images or PDFs Add Link to YouTube This is the start of a social media review on every social media avenue possible about a dealership that's completely incompetent, I have a 2015 golf that the dealership have changed 4 axles on, cannot diagnosis an issue to save their lives, a service manager that has an attitude and an ego that will destroy Any business , a GM that is rude and cannot communicate and bottom line I have a vehicle that's been 27 days In an incompetent dealership Dealership that don't understand the power of customer service ! A dealership that also wants a minimum of $2500 more for a new vehicle than it's competition. Whatever you do do not walk in the door of a business's that's in a current mess due to being turned over and a business that doesn't understand the consumer comes first. Please feel free to email me at hunter1026@comcast.net to view their service records and the cold hard facts of this shocking mess The dealership has been reported to the better business bureau for their pathetic treatment if a consumer ,also Facebook, Twitter, Instagram and student bodies at UF To add insult to injury the dealership will not respond nor acknowledge how they put 900 miles on my vehicle sitting in their dealership !!!!! I hope Volkswagen shuts them down No surprise how they keep changing ownership they think because it's a student town they can treat customers like garbage More

VW Beetle Very honest and kept their word without being overbearing which novel for a dealership. Got my car that I wanted and very happy with it Very honest and kept their word without being overbearing which novel for a dealership. Got my car that I wanted and very happy with it More

Great We had a great experience at VW of Gainesville. David, the sales representative, did an excellent job and was super excited. Along with Justing and th We had a great experience at VW of Gainesville. David, the sales representative, did an excellent job and was super excited. Along with Justing and the rest of the staff they were able to answer all of our questions. If we didn't already own 2 VWs, we would definitely go back to them. More

They work hard for your business I recently purchased a 2015 Golf and Kyle, Justin and Tony worked hard to get me to a payment I was comfortable with and made the experience a good on I recently purchased a 2015 Golf and Kyle, Justin and Tony worked hard to get me to a payment I was comfortable with and made the experience a good one. Branden Holmes was also great to work with. He prepped the car, answered all of our questions and took care of a minor issue in a completely professional manner and very quickly. Some of the negative views seem excessively so. I suspect you can have bad experiences with even the best people and I would encourage you to form your own opinions. My experience with them was a good one and I would recommend them and VW as a brand More

Always courteous, helpful, and fast The people at VW of Gainesville continue to provide excellent service and support. They are always cooperative and very helpful, and they work fast. The people at VW of Gainesville continue to provide excellent service and support. They are always cooperative and very helpful, and they work fast. I had 40k service and 4 new tires on my 2012 Jetta Sportwagen TDI with manual transmission, and was done in about 2 hours. I feel very confident about the car, and I put a lot of miles on it. More