Volkswagen of Huntington - Service Center

Horrible service after brand new car broke down This is the worst dealership I have ever dealt with. We purchased our Atlas here in 2017. The car broke down (still under warrantee) and it was towed This is the worst dealership I have ever dealt with. We purchased our Atlas here in 2017. The car broke down (still under warrantee) and it was towed to them. It's been sitting in their parking lot for a month. I have to call to find out updates. No one gives a courtesy call to say what's going on. They refuse to help get a loaner vehicle to me despite me asking many, many times. If you buy a car from these people and something goes wrong, they will literally do as little as they can possibly do. Do not give these people your money. They all pretend not to know anything and just pass you around to other people. The customer service is horrendous. They are very nice when you buy the car but after that they could care less about you. I have lost hours and hours of my time trying to call these people to get answers and all they do is give me the runaround. Please beware. More

"Great dealership !" Jose was very friendly and professional when my wife and I purchased our car several months ago. When I brought in my Passat to the service area for Jose was very friendly and professional when my wife and I purchased our car several months ago. When I brought in my Passat to the service area for the first time Robert was also very friendly, easy to talk to, and he resolved my problem within minutes. I am very happy to have travelled from Brooklyn to VW of Huntington P.S. I love my car!!! More

First class service They did it again !!!! Absolute AAA+++ !! I own 4 VW cars. Always very positive experience during all my visits for service. THANKS VERY MUCH GUYS !! They did it again !!!! Absolute AAA+++ !! I own 4 VW cars. Always very positive experience during all my visits for service. THANKS VERY MUCH GUYS !! More

terrible service I brought my Toureg in for service on Friday. I had to bring it in again on Saturday because the electronics had not been reset. I had to bring it i I brought my Toureg in for service on Friday. I had to bring it in again on Saturday because the electronics had not been reset. I had to bring it in again on Sunday because after a $300 oil change by car needed two quarts of oil. More

Oops I did it again..hit a pothole and was riding on a donut Robert Rice was very helpful with getting my tire replaced and ordered a new part for my radio. He really cares about what he does and it shows throug Robert Rice was very helpful with getting my tire replaced and ordered a new part for my radio. He really cares about what he does and it shows through in his interactions. He has a very busy client load, especially on a Saturday morning when everyone is asking him a million questions all at the same time. What sets him apart is his affable disposition and that he is involved with each client personally. More

the very model of rude service Brought non vw in for a second oil change. Anthony Piccolo, who id met before, appeared distracted. Sudenly the head of service, Edward J Merman, burs Brought non vw in for a second oil change. Anthony Piccolo, who id met before, appeared distracted. Sudenly the head of service, Edward J Merman, bursts in unannounced, accusing me of trying to take advantage of their vw vehicle special rate of 19.95, which I denied. VW oil is of the highest quality, so I wanted it for my BMW. Its that good. Later, I asked Mr. Merman what his problem was and we both had at it. I have now been effectively banned from this dealership, which I now consider a favor. That 19.95 oil change is just the lead in to much higher service costs. Im glad to be rid of this dealer. I also own a new Jetta, not bought here, but in the Carolinas. Prices there are much cheaper and I will find Long Island service although this is an expensive proposition. IMO, Huntington VW is very much in the tradition of Major and Siluppi. Buyer beware! More

First Impressions are lasting I would like to say thank you to Anthony Piccolo from service. This was my first visit to Huntington VW service. First impressions are always import I would like to say thank you to Anthony Piccolo from service. This was my first visit to Huntington VW service. First impressions are always important as they are the lasting impressions generally remembered by the customers. I was impressed with Anthony's courteous professionalism. He answered all of my questions without any problems. And he was able to get my service done just under an hour, which I greatly appreciated it since I had to pick up my boys from camp. All around grade A quality of service. Good quality customer service equals lasting customer loyalty. More