Volkswagen of Huntington - Service Center

Great job by Jose Velasquez in the Service Department replacing my water pump, coolant flush and oil change. My water pump had died, and I called up VW Serice and Jose confirmed that it was under warr replacing my water pump, coolant flush and oil change. My water pump had died, and I called up VW Serice and Jose confirmed that it was under warranty. I had it towed, and Jose took it into the garage. Completed the task in 1 day. Every service he offered he was quick with the price. A very caring employee More

On Nov 7th I had my car battery replaced at VW of Huntington. From the minute I called to schedule my appointment to the day of my visit, everything went very smoothly and each employee I encountere Huntington. From the minute I called to schedule my appointment to the day of my visit, everything went very smoothly and each employee I encountered did a great job. Jose was my service representative - he greeted me very nicely and kept me informed about the progress on my repair as well as providing an explanation of all that had been done. While I waited for my repair, I spoke with Dave in the F&I department and he did a fabulous job explaining and selling me an extended warranty that meets my particular needs. I definitely will return to this dealership. More

Jose Valasquez helped me schedule my service appointment as well as guided me in full detail what needed to be done. He is a true professional and a very helpful! Highly recommend working with him. as well as guided me in full detail what needed to be done. He is a true professional and a very helpful! Highly recommend working with him. More

I have been taking my 2 Volkswagens to this dealership for 2 years. The service manager Jose Velasquez has been outstanding. He is honest and fair and both cars are running like new. The technician for 2 years. The service manager Jose Velasquez has been outstanding. He is honest and fair and both cars are running like new. The technician sent me a video of the work done on my car. I will continue to have my cars serviced there. More

I bought my 2008 r32 into service for some routine maintenance a few weeks ago. Jose Velasquez was very informative and helpful. The shop foreman John Mcevoy took great care of my vehicle and its ru maintenance a few weeks ago. Jose Velasquez was very informative and helpful. The shop foreman John Mcevoy took great care of my vehicle and its running better than new. It was a great experience all around! More

Service Department are Complete sheisters. ...made me special order a part I didn't need and then laughingly told me I can't return it and I am stuck with it. Actual Parts department said if I ...made me special order a part I didn't need and then laughingly told me I can't return it and I am stuck with it. Actual Parts department said if I ordered from them directly they would gladly credit BUT since it was ordered thru Service and Service Manager Melvin thinks he is all that and a Kit Kat, I am stuck with a part they FRAUDULENTLY diagnosed I needed . MANAGER MELVIN completely disrespected and mocked me WITHOUT knowing we have a personal relationships with VW executives. He who laughs last laughs best. Always had a great experience buying from Huntington VW. its only VW HUNTINGTON MANAGER MELVIN in Service that should perhaps look for another field of work. Thanks to the Credit Card Company for stepping up and doing the right thing. Ta Ta Manager Melvin. 😂 More

If I could give VW of Huntington Service Center a 0/5 stars I would. DO NOT TAKE YOUR VW VEHICLE TO THIS DEALERSHIP FOR SERVICE. Here’s my horror story: back in June I took my VW Tiguan in to get the dra stars I would. DO NOT TAKE YOUR VW VEHICLE TO THIS DEALERSHIP FOR SERVICE. Here’s my horror story: back in June I took my VW Tiguan in to get the drainage tubes replaced (after calling no less than 15 times to schedule the appointment in the first place after the staff was unhelpful & irresponsive). When I got the car back I noticed pieces of plastic scattered throughout my car (in addition to the pile of sand which is besides the point). The plastic shards were a result of a broken cigarette lighter ring. I immediately went back in to the staff rep I was dealing with, Wilson, who was at a loss for words, took pictures, and claimed he would speak with his manager after he was unable to explain why this piece was broken. The manager, Melvin Ramos, got back to me after I AGAIN had to call him 15 times to follow up, and said he would order the part to replace. I then went in to have the part fixed and they ordered the incorrect part. I proceeded to get in an argument with Melvin because he stated that his technicians did not break the part in the first place. HA. It has been FIVE MONTHS since I have had this extreme inconvenience resolved. VW HUNTINGTON YOU NEED TO IMPROVE YOUR CUSTOMER SERVICE!! More

I purchased a 2013 Jetta TDI Diesel from Shawn Baron. I have all the routine service work done for the first 70,000 miles. That included the DSG transmission service at 40,000 miles. I knew there was some have all the routine service work done for the first 70,000 miles. That included the DSG transmission service at 40,000 miles. I knew there was something wrong with the car because my mpg went way down. I just couldn’t put my finger on it. At 80,000 I decided to do the DSG Transmission myself. The capacity should be 4 1/2 quarts of fluid. I had a friend with me when I drained The DSG transmission. I got 9 quarts out of it!!!! They probably never drained the original transmission fluid and added another 4 1/2 quarts. after I did my own service the car started driving well again and my fuel economy went back up. I was surprised that they did not blow my transmission due to their negligence! I called the service manager Melvin Ramos and asked who was the xxxxxx who put 9 quarts of transmission fluid in my car? He said he would follow up and get back to me. He never did The next time I came back to the service department for warranty work I produced the 5 gallon bucket with a 9 quarts of transmission fluid in it. The new xxxxxxx in the service department tried to suggest that I could’ve just put any oil in that bucket!!!! I told him that I had notified Melville Ramos at the time. And that he was supposed to follow up and did not. So this xxxxxxx basically accused me of trying to perpetrate a fraud! I am mediately asked to speak to the general manager four times that day. They made excuses and said he wasn’t available. This is a den of vipers and they should never be trusted by anyone! they are absolute low class people. More

Do Not Trust Service Dept! Paid for work that was never done I am writing to warn anyone bringing their vehicle to this dealership for service - to be sure to check that they actually do the work they charge you I am writing to warn anyone bringing their vehicle to this dealership for service - to be sure to check that they actually do the work they charge you for. I brought my car in for an oil change and tire rotation. I had recently replaced my rear passenger tire because of a torn sidewall. When I went to get my car, I noticed that the new tire was STILL on the rear passenger side. I asked the service manager, Wilson Cardoza if they had rotated my tires since I had just paid for a tire rotation. He said yes. When I brought him out to show him the rear tire still in the same spot, he said he had to ask the service technician. After about 15 minutes he came out to tell me that the service tech had been distracted while he was working on my car and had "forgotten" to rotate the tires. This is unacceptable! First that I paid for work not done and then to tell me that the tech was distracted - this doesn't make me feel any better or safer. To make up for it, they tried to bribe me with a free car detailing. No thanks. I will never go back to Huntington VW, even though it is near my house. I would rather drive further to Smithtown VW, where at least they will not lie to my face. More

Service Help I leased a 2018 Volkswagen Passat in July 2018. It had a problem with leaking oil. The service advisor Wilson Cardoza recommended a repair which would I leased a 2018 Volkswagen Passat in July 2018. It had a problem with leaking oil. The service advisor Wilson Cardoza recommended a repair which would take the entire day. The repair was done well and when promised. He gave me a loaner 2019 Jetta. At the end of the day he even cleared the snow off my car. I would highly recommend taking my car to VW of Huntington. Ask for Wilson Cardoza. More