Volkswagen of Kirkland - Service Center

Amazing service!!! They did a great job taking care of me and my car. The car was ready when I needed it, and it was washed and parked right out front, ready to go! The They did a great job taking care of me and my car. The car was ready when I needed it, and it was washed and parked right out front, ready to go! The service advisor was amazing! I would give her and the dealership an 11 out of 10!!! More

They drive Volkswagen so they care The Volkswagen dealership in Kirkland is amazing. Drive up, they greet you at the doorkarma walk-in and talk to any of the service center employees ( The Volkswagen dealership in Kirkland is amazing. Drive up, they greet you at the doorkarma walk-in and talk to any of the service center employees (I like Maribel) and they take care. These employees own Volkswagen and they want to make sure your car runs perfectly. Great service, and never try to add on services that don’t need to be done. I drive the extra miles through Northbound 405 traffic to go to these guys because Bellevue Volkswagen doesn’t care like Kirkland does. More

Great Service Having purchased a 2013 Touareg TDI Lux at Kirkland VW it has also been a pleasure to experience the Service Department. Yes, we had a major recall t Having purchased a 2013 Touareg TDI Lux at Kirkland VW it has also been a pleasure to experience the Service Department. Yes, we had a major recall that resulted in a follow-up whereas they had to remove and replace the entire intake portion of the engine due to carbon build-up. Our recent visit was for a subsequent recall for the Ad Blue heater assembly. We have had multiple 10K mile services and also had VW Kirkland sell us a new set of tires. With all these visits they have been nothing short of awesome. They provide loaner cars, work around my schedule, and have been very accommodating. And Danny, he's the best. More

Service Center of Excellence Danny Angiano is all about delightful and fulfilling customer and vehicle services. Kudos too to the mechanical crew that worked on my car. I can see Danny Angiano is all about delightful and fulfilling customer and vehicle services. Kudos too to the mechanical crew that worked on my car. I can see myself going nowhere else but VW of Kirkland for my continuing car maintenance, service and purchase. More

Great Service I had my oil changed at this dealership. It is nice to be able to trust that it will be done right. Everyone was very friendly and the price is compet I had my oil changed at this dealership. It is nice to be able to trust that it will be done right. Everyone was very friendly and the price is competitive. More

Crap Crap Crap Originally, I reviewed this dealership a 5/5 because of how I was treated when I bought the car. Yesterday, I went in to get my license plates, as we Originally, I reviewed this dealership a 5/5 because of how I was treated when I bought the car. Yesterday, I went in to get my license plates, as we were putting them on my car, Chris walks out and asks how I'm liking my car. I said "good, except it needs new tires", he then goes on to tell me that he thought it had brand new tires on it or it was supposed to be getting them. He told us to go talk to service. We went and talked to service, whom was very helpful, we explained how Chris told us apparently my car was supposed to get new tires. I believe it was the service manager, who went out and checked the tires. He came back in and told us that those definitely weren't new tires on my car. He asked me who my salesmen was and I told him. Unfortunately, the sales manager who I dealt with when I bought the car wasn't there. The service manager said he was going to talk to Chris but instead he came back over with another sales manager named Brian. We told him what was going on and instead of telling me that they don't replace tires on used cars, he started giving me attitude and being really rude. He explained that the tires were 3-4/32 and that the car passes CPO inspection as long as they are at 4/32. The car was certified at the very lowest it possibly could be for the tires to pass. His attitude became worse and worse after that. Basically, he was talking to me like I didn't know what I was talking about because I am a female. I then proceeded to ask him about my speedometer which is off by a couple miles per hour and the needle does not seem to hold position, and he started giving me attitude saying "How do you know? Well how do you know?" Like hello, I drive the car every day. I also asked him if he could explain what my CPO warranty covers because it was never explained to me. His response was that it should have been explained to me twice when I was buying the car. I told him that even if it was I was signing so many papers and I do not understand it so is there anyone who could explain it to me. He then responded with "it is the same as the manufacturer's warranty" like I am supposed to already know exactly what that covers. I then asked him one more question about how something had come unclipped and was hanging from the backseat headrest, when he and my boyfriend went outside, he told my boyfriend that it was supposed to be like that so you could get inside of the headrest. Funny thing is, my boyfriend fixed it by pushing the clips back inside the headrest right when he was standing there. When we were getting ready to leave we asked him for his card and who the general manager was he said "The general manager is Lin, that's who I was speaking to this whole time." We then left but decided to go back in to try to get the information of the general manager and he told us that the general manager did not have a card and when we asked to speak with the general manager he told us that we were not allowed to. I'm not mad about the tires or anything. I'm upset at the way I was treated last night. I am upset because I was talked down too because I am a female. I will never be back to this dealership, EVER. I will take my business somewhere else, where they are going to treat me like an actual customer of theirs. This is disgusting for a dealership being part of such a well-known automotive group. UPDATE as of 7/31/17: After writing my last review, I was contacted by someone from the O'Brien Auto Group who notified me they had talked to the general manager. The GM Lin got into contact with me and he was very nice and told me that he was sorry for how I was treated and would do everything he can to fix what had happened. He agreed to rotate my tires free of charge and test the speedometer also for free (waiving the $50 deductible under the warranty). He also told me to call ahead of time and he would make sure he had a courtesy car ready for me while my car was being looked at. On Monday 7/24, I called Lin and let him know I would be coming that evening to drop off my car. When I got to the dealership, I told the service manager what we had agreed to do and he knew about it. But he proceeded to tell me that he's never seen one of their cars have a speedometer issue. It took about 30 minutes to complete the paperwork and most of it was to write up the loaner vehicle. After the service manager informed me that I cannot drive the loaner vehicle because I am only 18, he then loaned the vehicle to my boyfriend but that did not do any good because I still couldn't drive the car because my name was not on it. We then spoke to Lin about the situation and just told him we would drop if off on Thursday because we were going out of town and wouldn't need the car over the weekend. I hadn't received any updates on Friday (when they told me the car would be done), so I called on Saturday to find out what they found. When i called I was placed on hold for a couple minutes to then be told that the lady dealing with my car was busy and would call me back. When she finally called me back she was surprised I had not gotten a call with an update yet. She said that they rotated the tires and found nothing wrong with the speedometer. Monday 7/31, I went to pick up the car. The service manager told me that they had washed the car when I specifically told them not to. Two days later (Today) as I was driving to work my tire pressure sensor light came on. I was hoping that there was not an actual problem with the tires and that the sensor just needed to be reset (which should've been done when they rotated them). Luckily, I figured out how to reset it myself. Taking the car in to get the tires rotated was a complete waste of my time. VW of Kirkland is 30 minutes out of my way and nothing got accomplished. The only outcome was that I got my tires rotated for free. I would've much rather just taken my car somewhere else where I could trust them. Since buying this vehicle it just seems like I am finding more and more little things that should have been pointed out when I bought it. I am very dissatisfied with this dealer and nothing at this point is going to change my mind. I would not recommend anyone taking their car here for service or buying a car from them More

Highly recommend We bought a GTI here and have been very pleased with the car and the service department. Maribel Martinez is an outstanding service adviser. She was t We bought a GTI here and have been very pleased with the car and the service department. Maribel Martinez is an outstanding service adviser. She was thorough and also sensitive to present us with all our options. This was refreshing and made us feel even more loyal to this dealership. More