Volkswagen of Kirkland - Service Center

Terrible service. Extremely opaque, shady pricing, always "involuntary mistakes" in their bills, and surprise charges. Classical approach to squeeze customers rather t Extremely opaque, shady pricing, always "involuntary mistakes" in their bills, and surprise charges. Classical approach to squeeze customers rather than building long term relationships and going after repeated visits. Too bad they are the only option in the Eastside after VW of Bellevue closed. More

DO NOT TAKE YOUR VEHICLE HERE. I get it might be convenient for some people location wise but I promise you, drive a little further. It will be worth it just to avoid this place. T I get it might be convenient for some people location wise but I promise you, drive a little further. It will be worth it just to avoid this place. They have had my TDI Touareg for 4 months doing warranty TDI work. They then "discovered" a coolant leak in an area that had to all be taken a part and put back together. They said it is not covered under warranty and it was like that before. They said that in the time there the tech noticed the coolant level drop. I have never seen my coolant levels drop nor noticed coolant left anywhere. How is it that I have never noticed it drop driving it every day, but then the levels drop and there is a leak after it was taken a part and put back together?? They stated that it will be 4k to fix. The GM then said he would "split the labor" with me. VW of America said this is a workmanship issue and needs to be handled with the dealer directly. Goes to show VW of America does not care about their customers and how their dealers treat people. I don't think this was a negligence issue. I think mistakes happen, plastic parts break, and we have to do our best to resolve them. The dealer saw this issue, put the car back together and contacted us when they would be able to charge us 13 hours of labor for something that was just a part and could have been an easy $70 fix. I wish I could say this was the first bad experience here, but sadly many people I know have nothing nice to say about Kirkland Volkswagen. Save your money. Drive to Issaquah, Everett or Seattle. I will say that the service manager Maribel did her best to assist me once she was involved and did so with kindness and respect, but stated her hands were tied and she couldn't do anything. The tech Marshall was also very helpful and respectful. My husband is a Porche mechanic and we understand things happen even to the most experienced, careful and knowledgeable mechanics. But we also understand that if he breaks something it is on him to fix it. We would expect the same working with another dealer. Months of frustration, lack of communication, and now this. 0/10 would recommend. More

My ID. 4 has been in the shop for 4 months and counting. This dealer is not capable of securing parts from their own network. Pathetic. Stay away, far awa 4 has been in the shop for 4 months and counting. This dealer is not capable of securing parts from their own network. Pathetic. Stay away, far away. More

Bought in my golf for transmission service. During the walk around one item notices was hub cap was partially off rear wheel. Service was completed,I picked up the car the following day the hub During the walk around one item notices was hub cap was partially off rear wheel. Service was completed,I picked up the car the following day the hub cap was still partially off it took a nano second for me to correct.Take not this bunch could care less about their customers without raking through your wallet. More

Management ignorante and only workers out there are so nice. Be aware and make sure to double check if you need any service to be done, that they suggest or NOT suggests!!! nice. Be aware and make sure to double check if you need any service to be done, that they suggest or NOT suggests!!! More

Such great service, patience, and kindness! The service agents at this VW are the BEST! They really offer so much help and make sure your time at VW is comfortable. The car was in the best of ha The service agents at this VW are the BEST! They really offer so much help and make sure your time at VW is comfortable. The car was in the best of hands and came back much cleaner than I brought it in too! Thanks! More

Amazing service From the time I entered the really clean service area until the time I left;I was treated with the utmost respect. Good quick service, free coffee ord From the time I entered the really clean service area until the time I left;I was treated with the utmost respect. Good quick service, free coffee ordered, kept abreast of how long I would be at service area, offered a rental if needed and told exactly what was wrong. It was fixed immediately and I was on my way with recommendations. A truly excellent experience. Thank you so much. More

Amazing experience From start to finish everyone had great customer service and explain everything throughly. Everyone had a positive attitude and went above my expectat From start to finish everyone had great customer service and explain everything throughly. Everyone had a positive attitude and went above my expectations. Tristan set me up with my loaner vehicle and even grabbed my car charger and garage door opener to use while I had the loaner. Maribelle, made sure I could get my car fixed under warranty if possible and was very friendly throughout the whole process. Danny did a great job checking me out after my service was done, and was able to answer in detail about how to help prevent carbon build up on my car. From now on I’ll only use Volkswagen of Kirkland to service my car or buy a new one! More

Great Service Department My experience with the Service Department staff was wonderful; I especially enjoyed working with Maribel Martinez. She takes time to understand what i My experience with the Service Department staff was wonderful; I especially enjoyed working with Maribel Martinez. She takes time to understand what is needed and explains the process well. I always feel valued. More