Well, I have been very skeptical of these new people. Even if my car is still not fixed, they are giving it there all. I really like that new lady. She was confident and she was really, really nice. She made me feel like my concerns mattered and that they were legitimate. I will definitely give them a chance in all future endeavors! :) I am embarrassed that I do not remember her name, though. Brian is over the Service Department. When I first talked to him, he actually provided me good explanations with the issues that I was experiencing with my vehicle after all the money I paid to Volkswagen to get it fixed. Okay, I am good for right now.