Back

Volkswagen of Lake Charles

Lake Charles, LA

2.9
425 Reviews

3850 Gerstner Memorial Dr

Lake Charles, LA

70607

Directions

By Type

Showing 425 reviews

June 23, 2022

I have had issues with this dealership since the first day I bought my car. They are unprofessional, rude, slow, and none of them know what is going on. Do not give them your business. More

by Allie
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Audrey Davis, Shanna Tapp, Stephanie Talbot, Joshua McLean
April 29, 2022

If a ZERO star is available that what they will get. I have a 2013 VW Jetta with 60k miles with a clock spring issue. For people that are not familiar with a vehicle clock spring it a device behind th More

by joeytran1975
Customer Service
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Shanna Tapp
April 27, 2022

I was very shocked at the unprofessional way of the Sales person that helped me. He ended up yelling at me. More

by carolynlebleu
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Gilbert Achane, Eugene Walker, Adrien Walker, Danielle DeWitt, Joseph Figueroa, Arturo Rivera
Apr 27, 2022 -

carolynlebleu responded

Yes everyone should know what ever reason you go in people should be professional !! You don’t deserve to be yelled at.

March 31, 2022

There wasn’t a time that I didn’t know where I was supposed to go or who I was supposed to talk to. I was greeted promptly outside and continued my conversation with Eugene as we walked in and he show More

by audreybmelendez
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Eugene!
February 16, 2022

they had the golf r advertised nation wide on auto trader @ 6000.00 over msrp-i contacted and had a few emails - salesman contacts me day or two later and asks if i want to make a offer - i did 2000 over msr More

by GJE-WHSLE
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
not listed
January 25, 2022

An advertisement was posted on 1/25/2022 on Facebook about a ford f150 platinum edition but when i arrived at the dealership it was actually a xlt edition. The bed size and the year were also wrong. More

by atremblay1970
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Danielle DeWitt
September 08, 2021

Please do not come here. I brought my car in to replace the transmission (also, the check engine light was on). I paid for a diagnostics test to reveal that nothing was wrong with the transmission but the More

by Lucas
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Shannah, Nancy, Joe, and Red
August 06, 2021

My name is Gary Gearhart me and my son Jonathan Gearhart walked into this Dealership after driving over 100 miles on July 17, 2021 to buy a new Volkswagen GTI it had 56 miles on it on the paperwork they wro More

by Gary
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jeff
Aug 07, 2021 -

Gary responded

My name is Gary Gearhart me and my son Jonathan Gearhart walked into this dealership after driving over 100 miles on July 17, 2021 to buy a new Volkswagen GTI it had 56 miles on it on the paperwork they wrote it had 5 miles the finance manager came back and told my son that his Credit score was lower than it was we went ahead and bought the car and found out a week later his credit score was higher than they said today is August 6, 2021 we found out they sent the paperwork to get the car registered to liberty county after telling them twice over the phone to send it to Montgomery County all this is doing is delaying our paperwork so we cannot get it refinanced as soon as we wanted to Would not recommend anybody to buy a car from this dealership finance department Manager Jeff is very disrespectful

December 27, 2020

My vehicle has been in your shop since April of this year it was in your shop months last year and no one is contacting me and giving me an update on what is going on with my vehicle and I am not received a More

by MILLERCDSR
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jacob Tracy, Derek Cantrell
May 24, 2020

Always very clean atmosphere. Easy access from interstate. Service was prompt. This was my first service at Lake Charles because my previous volkswagon was bought in Lafayette. More

by DEB_DDO
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Tracy, Derek Cantrell
1
...
1 - 10 of 425 results