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Volkswagen of Lake Charles

4.8

236 Lifetime Reviews

3850 Gerstner Memorial Blvd, Lake Charles, Louisiana 70607 Directions
Sales: (337) 419-1818

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236 Reviews of Volkswagen of Lake Charles

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February 26, 2019

"Great Experience "

- Cormier3

The salesperson was very nice. He listened to what I asked for and showed me exactly what I was interested in. There was no pressure whatsoever.

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Recommend Dealer
Yes
Employees Worked With
Lauren Johnson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Quintin Malveaux
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 08, 2019

"Great service"

- Earl

We gave the 5 star rating because the people are friendly, take time to answer any questions, are prompt. Thank you. Will purchase from them again

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Recommend Dealer
Yes
Employees Worked With
Quintin Malveaux
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 01, 2019

"It was all falsehoods and awful treatment."

- kimmywsmith

After trying to purchase a Final Edition on December 3rd and being told it would be here by December 11th, I put a deposit down on the car. I called about every two weeks and went by on my way home from work, but after a month, the salesman stopped taking my calls and the sales manager started. I was told the car was in one place, then another. I gave it until January 29th with the awful feeling that my Final Edition was not coming in. I started looking to see if other dealers had them. They did. My exact car. So, I talked to them and had one arranged. Then the real problem began. I went to get the check. I spoke with the dealership at 9 am and told them I would be there at 4 to get my deposit. I went at 4:10 to give them enough time and it wasn't ready. The salesperson showed up and I tried not to engage him in conversation, but he would not leave me alone. The sales manager came out and had to see proof that I had written the check (really). He took my phone and went to the back and then the person started telling me what a victim he was. He waited until his manager came back to tell me that "You act like I personally rejected you." Isn't that sexual harassment? I was then told I could go. I really honestly should report them to the BBB, but wanted to try here first.

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Recommend Dealer
No
Employees Worked With
Kevin Bourque
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Quintin Malveaux
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joe Johnson
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 31, 2019

"The easiest and quickest deal ever!"

- tripsbacks

Three quick calls and spent only 55 minutes in the dealership. Wow! No pressure from finance guy either. It was almost like it was meant to be. I will buy again from them.

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Recommend Dealer
Yes
Employees Worked With
Myles Deshotel
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Lauren Johnson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 29, 2019

"Awesome experience "

- EmilyM

I’m so happy I went to this dealership! The purchase was smooth and Adam went above and beyond to make sure I was happy with everything and Lauren really made everything so easy. You can tell they both really care about their customers! I will definitely recommend them to everyone looking for a new car.

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Recommend Dealer
Yes
Employees Worked With
Lauren Johnson
Adam LeBouef
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 26, 2019

"Excellent Customer Service "

- RADUHON

Even though there is another VW dealership closer to home I still prefer to drive a bit for the best customer service. Jerald is always helpful with scheduling my appointment and assisting me when I arrive. Walter is my go to guy for any tech questions I haven't been able to figure out on my own. The custodian is an asset to your company as well, she checked on me numerous times while I was waiting and offered me drinks.

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Recommend Dealer
Yes
Employees Worked With
Walter Stevens
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jerald Justice
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 26, 2019

"I found what I was looking for"

- The Moise

I was in the market trying to purchase an used car in good conditions with low miles and I found it here and got a good deal.

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Recommend Dealer
Yes
Employees Worked With
Kevin Bourque
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Lauren Johnson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Walter Stevens
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 26, 2019

"Purchasing experience "

- Dvdecker

Quinton did a phenomenal job with helping us determine the best vehicle for our needs. The two Sales Managers Lauren and Kevin were just as professional while giving us straight forward pricing, interest rate, and out the door costs. No additional surprise fees in the paperwork!

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Recommend Dealer
Yes
Employees Worked With
Kevin Bourque
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Lauren Johnson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Quintin Malveaux
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 24, 2019

"Superb "

- Bob

Quinton was our sales representative and was an impeccable salesman. He had the requisite knowledge to answer all the questions presented and bent over backwards to make us comfortable. This guy is a mover and shaker.

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Recommend Dealer
Yes
Employees Worked With
Quintin Malveaux
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 24, 2019

"Great, Friendly Service"

- KPRESTRIDGE341

This VW dealership doesn't make you feel like you're in a pit of vipers like some other dealerships I've been to--everyone here seems to be friendly and accommodating, and the waiting area is fairly cozy so you don't feel uncomfortable while they service your vehicle. The service staff are very friendly and knowledgeable. Altogether a good experience!

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Jerald Justice
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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