Volkswagen of Lake Charles

It took more than 2 yrs to replace my radio. Service is always slow. And up until this last visit no one knew what was going on. The last manager had to “research” what my issue was and I still had to init always slow. And up until this last visit no one knew what was going on. The last manager had to “research” what my issue was and I still had to initiate all contact. We will not be doing business with them again. More

Volkswagen of Lake Charles did a excellent job replacing the turbo in my Jetta Sport Wagon. Their customer service is the best I’ve ever experienced from any car dealership. Thank you Lake Charles Volkswage the turbo in my Jetta Sport Wagon. Their customer service is the best I’ve ever experienced from any car dealership. Thank you Lake Charles Volkswagen! More

Took my suv in for an oil change got up the next morning oil was all over my garage floor. Brought it back they said they fixed it it’s still leaking. oil was all over my garage floor. Brought it back they said they fixed it it’s still leaking. More

The staff was very friendly! I walked in and they helped me right away. Oil change and tire rotation didn't take too long. Loved that they did the free inspection too! me right away. Oil change and tire rotation didn't take too long. Loved that they did the free inspection too! More

Did not fix my vehicle, technician lied ,said he wanted to replace my motor to have work, very unprofessional, spent 1,000 on diagnostic,labor ??? to replace my motor to have work, very unprofessional, spent 1,000 on diagnostic,labor ??? More

Job was done faster than expected an very professional ..My car was towed on Saturday morning an by that afternoon I received a car telling me , it was ready..👏🏼👏🏼.They explained everything about the ..My car was towed on Saturday morning an by that afternoon I received a car telling me , it was ready..👏🏼👏🏼.They explained everything about the car 🚗 an also gave me estimates on tires More

Had a puncture in one of my tires due to all the construction around town. They had my tire patched in no time and had me back on the road. construction around town. They had my tire patched in no time and had me back on the road. More

This dealership was very good and very professional....they were accurate and punctual.and again a very professional dealership along with a very professional staff professional....they were accurate and punctual.and again a very professional dealership along with a very professional staff More

Wonderful salesman! They helped us get the car we wanted and were really professional. Easy and quick process. They were able to get us the car we wanted for a great price. Will definitely be going back! and were really professional. Easy and quick process. They were able to get us the car we wanted for a great price. Will definitely be going back! More

Mr.Tate , a service mechanic, went above and beyond to help me with my car. It's people like him that make the world great! I really appreciate his commitment to service! Thank you mr. Tate! help me with my car. It's people like him that make the world great! I really appreciate his commitment to service! Thank you mr. Tate! More