Volkswagen of Lee's Summit

Excellent Service! Received a phone call about a vehicle arriving on the lot - we had been looking for a red Tiguan with beige interior for a while, and Kristina remembe Received a phone call about a vehicle arriving on the lot - we had been looking for a red Tiguan with beige interior for a while, and Kristina remembered us and let us get a chance to purchase before anyone else even saw the car. The experience in the dealership was great - it was far from high pressure, like you will get from many other dealerships in the area. We will definitely be recommending them to our friends, families and coworkers. More

Most fun I've had buying a car! Spencer and David were just amazing they literally wouldn't let me leave without getting what I was looking for! They help me get out of a bad car sit Spencer and David were just amazing they literally wouldn't let me leave without getting what I was looking for! They help me get out of a bad car situation and I couldn't be happier! More

great people to work with My wife and i worked with our sales person Melanie to test drive the various vw products on several test drives. Melanie was very knowledgeable about My wife and i worked with our sales person Melanie to test drive the various vw products on several test drives. Melanie was very knowledgeable about the cars and pointed out the many features and how they are used on each car. Deciding on which car we wanted to purchase took about 3 hours. Melanie hung in there and helped us until we reached that decision. Then Ramon took over to explain the many benefits of the different purchase rates or lease programs. Once we made the purchase option decision then Jeff, the manager stepped in to work on appraising and setting a price for the leased BMW i wanted to trade in. We negotiated for quite a while while Jeff located a buyer in Texas that would buy the BMW. Eventually we reached a loan value and a trade value that were acceptable. Then we happily purchased a new 2016 Golf. Then Joe in the finance dept. took over and had all of our paperwork completed and explained to us and we were out the door with a full tank of gas i the new car. More

Bad buying experience Me and my wife went in to purchase a 2012 VW tiguan from Volks wagen Lees summit, and the below points detail what happened. 1. We were constantly Me and my wife went in to purchase a 2012 VW tiguan from Volks wagen Lees summit, and the below points detail what happened. 1. We were constantly told through the negotiation process we are losing money every step of the way though out our deal. Trying to find money for a trade. 2. Sales manager that was ignorant to current sales and promotions going on. 3. Being solicited on the phone by a sales man telling me that my car's craigs list advertised price $5,500 dollars was an acceptable trade in. And then getting to the dealership and being presented an initial offer of $3,000 and after an hour of negotiation getting up to $4,500. High pressure throughout, "If the numbers match you WILL buy the car" etc. 4. Being un-aware of a $300 theft recovery plan being financed into our deal without our knowledge, and then having it get passed off as an automated glitch. So no one assumes responsibility for this oversight. 5. Find after our car is purchased listed internet price is $18,983. $417 cheaper than what were told the price was at the time of our purchase. Our purchase price $19,400. Resolved. See below. 6. Losing $3,000 on double down payment promotion event because we did not know it was going on. Or it was going on and we did not know about it. Either way purchasing a car on Friday 08/14/2015 and then learning about a new promotion on Monday that would have saved $3,000 is just appalling. After my wife talked to the general manager there about what could be done to help make us a happy customers the General manager Matt , Ottosen, his response was to offer us a couple of free car detailings. I will be telling everyone I meet, everyone looking to buy a car to stay away from this dealership. I am 32 I have purchased a fair share of cars. Those looking to buy a Volkswagen should go to Northtown VW. Or anywhere else. 08-18-2015 addendum I met with Sheryl and we discussed what happened. As a way of making amends I have received the $417 difference between the internet price and the price that we paid for our Tiguan. I am satisfied with the purchase of my 2012 VW Tiguan. More

Great experience! Volkswagen of Lee's Sunmit made the car buying process easy and enjoyable. All of the staff are friendly and helpful. I definitely had a great experie Volkswagen of Lee's Sunmit made the car buying process easy and enjoyable. All of the staff are friendly and helpful. I definitely had a great experience purchasing my car from this dealership! More

Absolutely Stupendous!!!!!!! I walked into VW with my head hanging, and walked out feeling like I just won the lottery!!!!!!!! ALEX,JENNIFER, BABY JENNIFER, & COREY Are the best o I walked into VW with my head hanging, and walked out feeling like I just won the lottery!!!!!!!! ALEX,JENNIFER, BABY JENNIFER, & COREY Are the best of the best of the best in the business!!!!!!! They have truly made me believe that anything is possible..... THANK YOU FOR BEING so AWESOME!!!!! More

Very friendly and easy process Everyone was very friendly and the process was easy. They gave me a tour of the dealership as well as meet everyone that worked there and the car I e Everyone was very friendly and the process was easy. They gave me a tour of the dealership as well as meet everyone that worked there and the car I ended up getting was great! More

Comfortable, informative, and friendly Kristina was an exceptional sales lady, with perfect charisma and genuine ability to make every customer feel at home. She knew right off the back wha Kristina was an exceptional sales lady, with perfect charisma and genuine ability to make every customer feel at home. She knew right off the back what type of vehicle best suited my needs. She sent me home blown away and happy with my new vehicle, going above and beyond to help me learn all I needed to know about my new car. Mr. Garcia was by far the best financial service manager I have ever met. Light hearted, humorous, and helpful with informing me on the financial aspects regarding my new vehicle, Mr. Garcia is at the top of his profession when it comes to making the financial process of purchasing a new vehicle the best experience for the customer. I cannot recommend anyone better than him! More

unorganized and deceptive Dealership took over a month to get title information that is still not received as it was improperly completed, still no account information availabl Dealership took over a month to get title information that is still not received as it was improperly completed, still no account information available to make the payment. Felt hounded and taken advantage of in the entire process. Was unable to unwind deal the next day and attempt to purchase a used vehicle and was provided other documentation on a lease. Finance Agreement is cut off and not an original. Most unpleasant Volkswagen experience. Surprised Volkswagen Corporate allows this dealership to sell under their name. More