Volkswagen of Lee's Summit

Very friendly and easy process Everyone was very friendly and the process was easy. They gave me a tour of the dealership as well as meet everyone that worked there and the car I e Everyone was very friendly and the process was easy. They gave me a tour of the dealership as well as meet everyone that worked there and the car I ended up getting was great! More

Comfortable, informative, and friendly Kristina was an exceptional sales lady, with perfect charisma and genuine ability to make every customer feel at home. She knew right off the back wha Kristina was an exceptional sales lady, with perfect charisma and genuine ability to make every customer feel at home. She knew right off the back what type of vehicle best suited my needs. She sent me home blown away and happy with my new vehicle, going above and beyond to help me learn all I needed to know about my new car. Mr. Garcia was by far the best financial service manager I have ever met. Light hearted, humorous, and helpful with informing me on the financial aspects regarding my new vehicle, Mr. Garcia is at the top of his profession when it comes to making the financial process of purchasing a new vehicle the best experience for the customer. I cannot recommend anyone better than him! More

unorganized and deceptive Dealership took over a month to get title information that is still not received as it was improperly completed, still no account information availabl Dealership took over a month to get title information that is still not received as it was improperly completed, still no account information available to make the payment. Felt hounded and taken advantage of in the entire process. Was unable to unwind deal the next day and attempt to purchase a used vehicle and was provided other documentation on a lease. Finance Agreement is cut off and not an original. Most unpleasant Volkswagen experience. Surprised Volkswagen Corporate allows this dealership to sell under their name. More