Worst car buying experience ever. They used a scam to get me in the door also and never kept any of their promises, started out with Joshua Van Dyke, played phone tag, text tag and when I finally went to see him and had an appointment, he was with someone else. they pawned me off on a new gal Samantha, she was super nice and new so she wasn't the best at details but still nice to deal with, I feel she did her best, but since she has dropped off the earth and won't return texts, calls or emails. When closing the deal, after being there for 5.5 hours, at 10:30pm, they are rushing me through financing and pointing at the ipad to sign all the docs, they REFUSE to give me copies of everything I just signed and stated they will have them ready when my car is ready, it was filthy and needed to go through service as it was just traded in, Finally 8 days later they call and say to come get my car, it's still filthy, they tried to give me a car that looked like a toddler cleaned with a muddy wipe. I left and said get it right and I will pick it up the next day, when I went home and thought about how they had already treated me, I wanted OUT OF THE DEAL, I hadn't taken ownership of my car, so the next day I called to tell them I had changed my mind and they refused, they had the car I bought on their website for 7k LESS than what they sold it to me for. They wanted to bring me and "mansplain" everything to me like I'm new at this. Matt Ottosen contacted me and talked me into coming in and "walking through the numbers" again, trying to "mansplain" to me. Bottom line they wouldn't let me out of my purchase, and when I gave them other options as to trade for a different car, they said the financing was already complete and I COULD NOT cancel, I didn't have my car yet, I never took delivery of it and they tell me they have already been paid by the finance company??????? Also, when they finally gave me my paperwork which I was promised and still had to hunt down, I was charged for the extended warranty and GAP insurance which I didn't want EITHER OF THEM, and they NEVER discussed it with me. When I asked Matt Ottosen GM of Sales, He could not explain the extended warranty coverage, he didn't have any info on it and said I would get something, IT'S BEEN TWO months I have yet to get any information for my extended warranty I was charged for, which I know is an after market scam. They charged me $1600 ext warranty and $1100 for the Gap but had said I was maxed at my financing but somehow had room to cram those in. Matt did a song and dance showing me how little they made on the sale of the car to me. Matt threw in a full tank of gas and pushed me on my way. I now (well for 6 weeks now) want to use my extended warranty for some transmission issues and I called service, they have no record of my ext. warranty, I have called, texted emailed, Matt, Sam and Joshua. NOTHING RETURNED.....they are crooks and scam artists. They enjoy taking advantage of a single mom on a limited budget, I hope they sleep well. This is not over.