Volkswagen of Nanuet - Service Center

The service department at Nanuet Volkswagon is truly terrible. I was stranded two hours from home in due to a defect in one of my Volkswagons rims and discovered that my tire iron was missing. Luc terrible. I was stranded two hours from home in due to a defect in one of my Volkswagons rims and discovered that my tire iron was missing. Lucky for me, a good Samaritan stopped to help me to get the rim off and the temp spare on. Upon taking the rim to Volkswagon of Nanuet and showing their Service Advisor Chrys Kenney he proceeded to immediately blame me for the problem with the rim pointing out that I must have hit something to damage it. There was no damage to the rim outer or inner edge, or center and only a suspicious crack in the middle of the rim between the inner edge and the standoff with no matching damage to the tire showing. I told Chrys that Mavis had looked at the tire and said that there was no damage to it and confirmed that there must have been a defect in the rim. Chrys then said that I should have Mavis replace the rim !?! I told Chrys that Mavis did not sell me the car! Chrys continued to deny this and even argued with me over it yelling at me to sit down. I then demanded to see the Service Manager, Sterling Mckenzie, I had to stand outside Sterling's office for him to bother to get off of the phone to speak to me. I know that Sterling heard his attendant yelling at me because we were right outside his office in the service intake area. Sterling consulted Chrys and ignored me. Then reiterated what Chrys had said and claimed that because of his expertise that if we dismounted the tire that we would see the damage to it. I asked him to show me but he would not dismount the tire. Then Sterling said that even though my VW extended warranty would not cover this as its considered a wear item my insurance would and there should be no deductible as its comprehensive. Big surprise, Sterling was completely wrong. In the end when pressed said the best he could do was cover $60 for something...but Volkswagon wants $661 for this rim and I've only had the car for two weeks. In the end there was no apology and no concern about his service attendant yelling at people or my defective rim or my missing tire iron, or the hours I was stranded by it. No one else at this dealership can be bothered to call or even ask what happened or even offer an apology for Chrys' behavior. This is my fourth Volkswagon but will likely be my last and even if its not I would never purchase one at Volkswagon of Nanuet again. More

Friendly, very customer oriented . ,they have express service which takes about an hour, which saves the loaner car ,they have express service which takes about an hour, which saves the loaner car More

I feel like a family, everyone was so nice and so friendly I get whatever I needed. friendly I get whatever I needed. More

I almost never type 15 words for most reviews, but this dealer has excellent service. dealer has excellent service. More

I had a good experience with this service center. The advisor who handled my appointment was professional and courteous. The advisor who handled my appointment was professional and courteous. More

Had a problem with my 2014 Eos roof stuck open Andrew took it in diagnosed the problem had it fixed promptly very courteous, great communication and service took it in diagnosed the problem had it fixed promptly very courteous, great communication and service More

When notified of a minor issue, Andrew addressed it quickly and with professionalism.This approach builds goodwill and will payoff. quickly and with professionalism.This approach builds goodwill and will payoff. More

Chrys has an amazing personality plus very professional. I am very satisfied with the service. I am very satisfied with the service. More

Service Advisor Chrys was awesome and understanding. Service department said 2 computers were bad for total repair of $4,000. Neighborhood mechanic found it was just ground problem and blown fuses. They Service department said 2 computers were bad for total repair of $4,000. Neighborhood mechanic found it was just ground problem and blown fuses. They fixed car for $400. More

Andrew is amazing! He is kind and has great follow up, always keeping you informed of the service status. He is kind and has great follow up, always keeping you informed of the service status. More