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Volkswagen of Naples
Naples, FL
4,691 Reviews
Welcome to Volkswagen of Naples
Volkswagen of Naples is Southern Florida's #1 volume Volkswagen dealer. New vehicles at Volkswagen of Naples embody the combination of performance, luxury, and styling, that's unique to the Volkswagen brand. From the ultra-fuel efficient Jetta TDI to the sought after New Atlas, Volkswagen of Naples gives you a chance to find the new automobile that will truly satisfy your desires. We have a plethora of new Volkswagen inventory to make it easy for new car shoppers to find the precise vehicle to complement their needs. In addition, Volkswagen of Naples has a massive selection of clean, low-mile, garage kept, pre-owned cars.
If you want selection, Volkswagen of Naples is the place to look first; serving all of Naples, Fort Myers, Marco Island, Bonita Springs, Estero, Port Charlotte, Sarasota, Florida Gulf Coast University, and all Southwest Florida. Volkswagen of Naples is the dealership that takes customer service to the next level. We encourage shoppers to view our online inventory at www.vwofnaples.com, or simply visit our dealership in person today! Be sure to check out our beautiful artwork wall painting of Michigan State mascot Sparty. Volkswagen of Naples is home to Michigan State Alumni, University of Florida Alumni, and Ohio State University Alumni. We have new inventory arriving daily, so you are bound to find just what you are looking for here at Volkswagen of Naples!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:30 PM
Tuesday 8:30 AM - 7:30 PM
Wednesday 8:30 AM - 7:30 PM
Thursday 8:30 AM - 7:30 PM
Friday 8:30 AM - 7:30 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,691 reviews
April 24, 2014
Naples VW is the best! Rex was SUPER AWESOME! We really enjoy our new Beetle convertible and could not be happier with the service that was provided. Robert also went out of Rex was SUPER AWESOME! We really enjoy our new Beetle convertible and could not be happier with the service that was provided. Robert also went out of his way to make the proccess as easy as we could have hoped. Thank you VW of Naples More
by aldo1958
April 20, 2014
Purchased a new Passat Great dealership,friendly service,great experience! This is the second Passat we own from the same dealership. We will definitely be coming back aga Great dealership,friendly service,great experience! This is the second Passat we own from the same dealership. We will definitely be coming back again when it's time for the next one. More
by Bettylambley
April 18, 2014
Horrible! I leased a car from this dealer and right off the bat things were damaged on the car. One week after having the car they took it into service to fix t I leased a car from this dealer and right off the bat things were damaged on the car. One week after having the car they took it into service to fix the damages. Seven days later my car was returned to me and nothing was fixed! Each and every time I tried to contact them I received no response from the service manager. Only after showing face were things were fixed. The excuse I received from everyone was that there were too many hands in the pot and one employee blamed another for not passing along the message on what needed to be fixed. Really?? Is this how you provide good customer service? Not to mention, I was asked several times not to write them a bad review on their survey from Volkswagon. It seemed as if that was the only thing they cared about. Approximately two weeks later my salesman Luxon contacts me and asks me for the VIN number on my car, I was curious as to why he needed that but I never questioned it. A few days later, Luxon contacted me again and asked if he could bring papers to me at my place of employment for me to sign. Initially, he was not upfront about the dealers errors until I asked. He eventually admitted that the dealer had the wrong VIN number on all my paperwork ( Title, Registration, etc.) and I was even funded through Volkswagon Credit for a car that I didn't even have! At this time, I expressed my concerns to Luxon regarding the gas consumption of the car I leased and I asked him if he could help get me into a more fuel efficient car and he told me that he could help. When I initially contacted Luxon about leasing one of his cars, I voiced my concerns about leasing a fuel efficient car due to my lengthy commute to work and he advised me that the car I was interested in was comparable to the car I was trading in and that couldn't have been further from the truth! At this time, I had even spoke to the General Manager Robert Goldberg regarding my ENTIRE situation. He advised me to come in and they would help my situation. Once I arrived at the dealer, I chose a much cheaper car and Luxon advised me that the car I leased and only had for 22 days had depreciated $4,500 and my new payment would be $130 a month more then what I am currently paying! At that point we knew that this dealer was dishonest, only out to make a dime and clearly doesn't care about their customers. We have had such a horrible experience with this dealer in only 22 days! In reality I haven't even had the car for 22 days! I understand that they are out to make money but this should have not been "The Deal" to make money on. What they should have done at this point was keep a customer HAPPY and focus on their NEEDS: again NEEDS! I will never do business with this dealer again and Volkswagon of America WILL receive a detailed survey regarding my situation. Thanks Volkswagon of Naples for the worst experience ever! More
by lexa83
April 17, 2014
Problem solved I had purchased a CC Volkswagen on November 6, 2013. The car began to have problems; the latest being no headlights at night. Lux, did the best he cou I had purchased a CC Volkswagen on November 6, 2013. The car began to have problems; the latest being no headlights at night. Lux, did the best he could, and it was the best to take me out of the "problem" car, and put me in another car with very little increase in my monthly payment, Lux represents the best in support, best in dedication to and for the dealership. He has the intelligence to be in a management position. I hope the dealership acknowledges this, and does not lose a valuable asset. More
by pdgreene1
Employees Worked With
Ted Daly, Jeff Birr
April 16, 2014
NEW 2014 VW CC Sport Great service throughout whole purchase experience and very satisfied with VW of Naples. Jeff Weissert was a great sales person and very knowledgeable Great service throughout whole purchase experience and very satisfied with VW of Naples. Jeff Weissert was a great sales person and very knowledgeable with the various vehicle types and recommendations. I would highly recommend Jeff to anyone interested in purchasing a new VW. More
by miamidjq
April 14, 2014
Great Friendly Atmosphere! It was great to find a dealership that made things simple and felt genuine about really helping me. No hassles or nitpicking on details, true to thei It was great to find a dealership that made things simple and felt genuine about really helping me. No hassles or nitpicking on details, true to their word on my horrible trade-in. Answered all my questions with no run arounds. Buying a car can be overwhelming and they made things simple and actually gave me options. So much so that I drove all the way from Miami to Naples!! I cant thank Erin and Marty enough!! More
by Jaynelynn
Employees Worked With
Marty Ingesoulian, Erin Presley, Ted Daly
April 14, 2014
Purchased 2014 VW Tiquan The battery went out on our 2012 VW CC Turbo on 4/10/14 so we had it towed to VW of Naples dealership to be evaluated. During our stay we went The battery went out on our 2012 VW CC Turbo on 4/10/14 so we had it towed to VW of Naples dealership to be evaluated. During our stay we went outside to look at the 2014 VW Tiguan and Rex came up to us and asked if he could help us. He showed us several Tiguans and answered all our questions. Then Rex took the time to help us complete the trade of the CC for the Tiguan and completed the paperwork in a timely manner. I would recommend that you ask for Rex whether you are looking for a new or pre-certified car. He is very knowledgeable and will take whatever time you need to make your decision when purchasing your new vehicle. Thanks Rex. We appreciate all your help. Jean and Henry Green More
by jag7198
April 08, 2014
On Friday, April 4th,2014, in the late afternoon, I contacted Volkswagen of Naples through truecar.com because the dealership was listed with a great price for the VW EOS Executive I was looking for. I contacted Volkswagen of Naples through truecar.com because the dealership was listed with a great price for the VW EOS Executive I was looking for. I was contacted within a short amount of time by Michael Schutt, who was professional and friendly, he asked all the relevant information from me, had a solid quote emailed to me by early the next morning. My wife and I drove to the dealership in Naples where Michael and his salesman, Robert (Bob) Lombardi, were waiting to greet us. A test drive was quickly arranged and we got down to business. It did not take us long to strike a deal, the dealership honored the quote emailed to me and we came to a very reasonable agreement on the price of my trade-in. Bob Lombardi was extremely professional, courteous and detail oriented. The whole atmosphere at the dealership, during the few hours we were there, was very relaxed and any staff we came into contact with, made us feel that they are there for us, the customers. We got a great price and a truly professional treatment by Bob, Michael, John Joseph (Credit department located in the Audi building). I would definitely recommend this dealership to anyone who wants to be treated fairly and with class. More
by jeanbernardroc
Employees Worked With
April 06, 2014
Wonderful experience! I just bought a 2014 VA Beetle Convertible! I love it! My entire experience was A+! Michael and Kyle are wonderful to work with! Thanks guys! I just bought a 2014 VA Beetle Convertible! I love it! My entire experience was A+! Michael and Kyle are wonderful to work with! Thanks guys! More
by JoanStone1029
April 03, 2014
Kyle was an awesome salesman to deal with. Not the usual 'car salesman personality' at all. He was patient and kind and aswered my million questions without hesitation and respect. He went above and beyond 'car salesman personality' at all. He was patient and kind and aswered my million questions without hesitation and respect. He went above and beyond by taking the time to make an otherwise stressful situation go smoth and enjoyable. From all my car purchases in the past, I have to say, He's been the most professional and friendly person I've dealt with. Give him a 10+! More
by marlenita
Employees Worked With
