Volkswagen of Naples

I had been searching for the right used vehicle for quite some time and contacted various SW FL dealerships in the process. As soon as I began to speak with the sales representatives at VW of Naples, I could some time and contacted various SW FL dealerships in the process. As soon as I began to speak with the sales representatives at VW of Naples, I could tell a distinct difference in customer service as compared to other SW FL dealerships. I was able to find the perfect used car for me at a great value. Bob Lombardi took a lot of time to review the CarFax and service history on the vehicle to insure I was purchasing a well-maintained vehicle and answer all questions I had. I am very pleased with my purchase, the service I received, and would highly recommend VW of Naples! More

The employees at VW of Naples are super helpful and went above and beyond to make sure i got what i wanted. Kyle Harsh is my sales consultant and he is very well educated about the vehicles he sells. He tho above and beyond to make sure i got what i wanted. Kyle Harsh is my sales consultant and he is very well educated about the vehicles he sells. He thoroughly showed me all the features my car has to offer. Thank You More

From start to finish of process, Erin and Wally were extremely helpful and accommodating. It was a painless process as a customer, and I would definitely visit VW of Naples in the future. The customer s extremely helpful and accommodating. It was a painless process as a customer, and I would definitely visit VW of Naples in the future. The customer service is very impressive. More

Even though I was early for my appointment, Joe Oliver was ready , and walked out of the dealer ship to greet me. He was professionally dressed and very friendly. He was well prepared and knew exactly wh was ready , and walked out of the dealer ship to greet me. He was professionally dressed and very friendly. He was well prepared and knew exactly what car I was there to see. Joe had the car cleaned and ready. Michael made a point to come over and say hallo, after I had dealt with him over the phone. Chuck is the one who got the price where I wanted it, but it was a whole team effort that made this one of the best car buying experiences. More

My experience with this dealership was nothing short of amazing! Erin, Michael, John and Mike made this surprise birthday experience for my wife totally special. From the personalized service to the hand amazing! Erin, Michael, John and Mike made this surprise birthday experience for my wife totally special. From the personalized service to the hand delivery of the vehicle to me over 3 hours away, I felt completely catered-to throughout the experience. THANK YOU again to the Audi of Naples team for all you did above and beyond "the call of duty" for this Soldier and his wife on her birthday! More

After moving to Florida, I discovered that my 2012 Smart Car was, unfortunately, not large enough for my current needs. The next choice, for me, was a VW. I first spoke to Erin Presley who referred me to Car was, unfortunately, not large enough for my current needs. The next choice, for me, was a VW. I first spoke to Erin Presley who referred me to Robert Lombardi. When my meeting with Bob ended, I had a new car, at a fair price--and in my color choice--Canary Yellow. Bob, and everyone else I met with was not only knowledgable, but respectful, very personable, and fun. I never felt the slightest bit pressured and it was THE MOST enjoyable auto transaction I have ever made. I would certainly recommend Bob Lombardi and his associates to anyone interested in purchasing a great car at a great price! More

Hi Everyone, My experience was wonderful. I had an Hi Everyone, My experience was wonderful. I had an interesting gentleman named Robert who showed me the Jetta. He was very informative about the ca Hi Everyone, My experience was wonderful. I had an interesting gentleman named Robert who showed me the Jetta. He was very informative about the car. I also had an incident another day that a gentleman named Luxon helped me with. He gave me a loner car when I needed it most. "Thank you Luxon". I am really not great at writing, all the compliments that these two gentlemen deserve. So please give them a big 'Thank you" from me. More

This was the second car I've bought from Volkswagen of Naples and my third Volkswagen. Jeff was fantastic to work with! He made me feel very comfortable with my purchase and did not make me feel like I of Naples and my third Volkswagen. Jeff was fantastic to work with! He made me feel very comfortable with my purchase and did not make me feel like I had to buy something I wasn't ready to buy. Jeff made the process incredibly easy from start to finish. I absolutely love my new car and will most definitely use Volkswagen of Naples when I'm ready for my fourth VW! More

Great service and professional car by Jamie and all the staff at Audi and Volkswagen Naples. This is my third car with the dealership and have been very impressed every time. staff at Audi and Volkswagen Naples. This is my third car with the dealership and have been very impressed every time. More

I purchased a 2013 Lincoln MKS from Audi of Naples. My experience purchasing a car from this dealer was exceptional. My salesperson was Luxon Estiverne. Luxon was very insightful, assistive, and intuitive experience purchasing a car from this dealer was exceptional. My salesperson was Luxon Estiverne. Luxon was very insightful, assistive, and intuitive after I had negotiated the price, and the deal was done. I arrived by plane, and Luxon met me at the airport. Because of the rush I was in, had not had a bite to eat all day. I requested something to eat while finishing the paperwork. Pizza? You got it, man! Luxon delivered. Negotiating..I found this dealer very easy to negotiate with. I worked with Erin Presley, Michael Shutt, and Robert Goldberg. In the end, I got a sweet deal, and a price that I am very comfortable with, a lot of bang for the buck, on my car. Luxon Esteverne was very knowledgeable about the sophisticated sedan, and covered key things I should know about the navigation, entertainment systems, and how to operate the vehicle. All this was completed in record time since I arrived late in the day. Key sales staff even stayed after hours to ensure everything was finalized. Paperwork.. all of the documents were pre-generated and ready to sign, and explained to me one by one. A 30 point inspection report, and Carfax report, were requested, and delivered. I would rate Audi of Naples, Robert Goldberg, Michael Shutt, Erin Presley and Luxon Esteverne, 5 star. Out of 5 star! I know that Luxon is on my side. Should I have additional questions, he is only a phone call away and eager to answer, after the sale! More