Volkswagen of Naples

I had the BEST experience at VW of Naples. After filling out the web form I was contacted by Rex Manchester who I have to say is the GREATEST salesman I have ever dealt with. Less like a salesman and more out the web form I was contacted by Rex Manchester who I have to say is the GREATEST salesman I have ever dealt with. Less like a salesman and more like an old friend I was immediately comfortable over the phone and didn't get that PUSHY uncomfortable feeling at all. He scheduled me to come in and I was more than happy, my first impression of his was impeccable. Coming out of a somewhat disturbing situation in my personal life, Rex was all ears and was patient, allowed me to vent, offered me a tissue and patched me up with a good laugh. Going above and beyond to find a car that I not only liked but LOVED and then finding a price and payment that fit my budget proved to me that the first impression I had was true and correct. He actually took a pen and paper and wrote down my "must haves" and my "don't have to have, but would like to have" options. Never have I felt so at home while sitting at a salesman's desk.. After dealing with my crazy self and hearing my life story, crunching some numbers and working with the king of finance guys I drove out with a brand new Passat that has everything I want inside. I absolutely love it, loved the service and even other salesmen congratulated me! It was like a whole new world. Rex even helped me collect my personal belongings from my old car and bring them to the new one. 5 star service! 2 thumbs up! Everyone, yes EVERYONE was pleasant and smiling like they actually enjoy their jobs and like being there. I have to say, impressed is not a strong enough word to use to describe VW of Naples. More

From my first phone call into the dealership Rex addressed all my questions and concerns. Rex even took it the next level and chased down the particular vehicle i wanted withthe exact color combina addressed all my questions and concerns. Rex even took it the next level and chased down the particular vehicle i wanted withthe exact color combination i desired. Thanks again Rex and Chuck fir everything. What a great experience! More

Rex was very helpful and courteous. I started looking at the cars a week and a half ago, and he was very attentive and not pushy. The process of trading in my vehicle and purchasing my new Tiguan was an ea the cars a week and a half ago, and he was very attentive and not pushy. The process of trading in my vehicle and purchasing my new Tiguan was an easy process that did not take too much time. Thank you, Rex! More

I chose VW of Naples over Fort Myers first because of the quality of their website. There was no way to interact with anyone online on the Ft. Myers one. Once online I had a live chat with a woman who answer quality of their website. There was no way to interact with anyone online on the Ft. Myers one. Once online I had a live chat with a woman who answered a few of my questions, but then asked if she could have someone with more knowledge contact me by phone. I pretty much knew what I wanted (but what I saw in the Beetle Convertible exceeded anything I saw in print), but didn't know they would possibly buy out my leased car (which was due to be turned in in Dec. Kyle Harsh is the gentleman I made the appointment with. We talked color, style, etc. I was impressed when I arrived for the appt. he had taken the time to bring up one of the models I 'd mentioned (the other we later drove to another lot to view). Anyway, the process went smoothly, everyone was very friendly and accommodating. I overheard another salesman calling a client/friend? wishing him a happy birthday (we do it at Saks, but it's nice when a guy does it with another guy- so it's not just a "chick" thing! While the car was being detailed, etc. Kyle periodically checked on it and always gave me a time out update. I understand the importance of people taking the time to respond to surveys, it is where I work and I find it helpful when reviewing any product I'm interested in purchasing. Hopefully, this is helpful to anyone shopping for a Volkswagen, my husband had one when I met him in '74, why it took me 39 years to get one I'll never know - got smart finally! More

Jeff was very friendly, patient and customer orientated. He worked hard to get me the car and price I wanted without the stereotypical salesman approach(as I have little experience in the process and was wo He worked hard to get me the car and price I wanted without the stereotypical salesman approach(as I have little experience in the process and was worried abou that). He also helped to get us into the finance department very quickly, which I greatly appreciated. More

This dealership is amazing in everyway. From my first interactions with them they were courteously and tentative. Were willing to do anything the customer needed. Explained every detail of the deal and t interactions with them they were courteously and tentative. Were willing to do anything the customer needed. Explained every detail of the deal and the car. I enjoyed working with Michael, luxon and marcos. More

My husband and I worked with Nick DiNicola and he was very patient, answered all our questions and we never felt pressured for a sale. He was friendly, knowledgable and made our experience very pleasant. very patient, answered all our questions and we never felt pressured for a sale. He was friendly, knowledgable and made our experience very pleasant. He negotiated a very good price for us. I would highly recommend using him as a salesman if you find yourself at this dealership. More

We found the perfect car at Volkswagen of Naples! It was gently used and the interior and exterior were both in perfect condition. Our salesperson, Michael Schutt, was friendly, helpful, professional and ve gently used and the interior and exterior were both in perfect condition. Our salesperson, Michael Schutt, was friendly, helpful, professional and very patient! He wasn't pushy like some salespeople but rather listened to our comments and concerns and was genuinely interested in helping us get the right vehicle at the right price. Thank you Michael! I will recommend you to everyone I know. More

Lux was a good salesman informative friendly and not aggressive. Traveling from FtMyers to purchase my Tiguan should say it all. Dealership and customer services seem to be very attentive to custom aggressive. Traveling from FtMyers to purchase my Tiguan should say it all. Dealership and customer services seem to be very attentive to customer needs. this is my first purchase here. good coffe in waiting room. More

Great experience - Rex was super friendly and made the whole purchasing process very easy! The whole team was very accommodating - I will definitely be recommending VW to others! whole purchasing process very easy! The whole team was very accommodating - I will definitely be recommending VW to others! More