Volkswagen of Naples

Carl was a great guy. He helped me find the car we wanted and got everything rolling for us.He was able to complete the transaction within 2 days. All of the prep work was done before I arrived, all I had to and got everything rolling for us.He was able to complete the transaction within 2 days. All of the prep work was done before I arrived, all I had to do was go over the car and meet with the finance guy and sign several documents which took about 10 minutes. I was in and out of dealership in about 30-45 minutes. Painless experience. More

The day I bought my GLI Volkswagon, that was not my plan to ever even buy a VW. I just stopped in to see what I could get for my vehicle and the I was going on my way to other dealerships because I had a co to ever even buy a VW. I just stopped in to see what I could get for my vehicle and the I was going on my way to other dealerships because I had a couple other cars in mind. Erin came out when I was looking at vehicles and I told what I had in mind, and she new I like sporty and she took to to another lot to look at the GLI's and I loved them. She went out if her way to make the deal happen and also even pack up my junk from my old car and transfer it in the new car for me!! Erin is definitely an asset to your company!!! J Mennig 7/31/2013 More

Excellent service and outstanding relationship with Erin Presley. She deserves a 5 in every category and then some. She expresses genuine concern for the customer and the dealership. One would think she Presley. She deserves a 5 in every category and then some. She expresses genuine concern for the customer and the dealership. One would think she owned the dealership she is so dedicated. I would recommend her and the dealership to everyone. More

This was a very pleasant experience. The car is amazing and the sales people were extremely accommodating. All that were involved worked hard to make sure that our needs were met. and the sales people were extremely accommodating. All that were involved worked hard to make sure that our needs were met. More

I recently made a long distance purchase of a used vehicle from Marty at VW of Naples after finding the car advertised online. Marty was excellent to work with and provided a thorough and honest des vehicle from Marty at VW of Naples after finding the car advertised online. Marty was excellent to work with and provided a thorough and honest description of the car. He went out of his way to provide all the info and photos of the car that I requested, and was easy to negotiate with to reach a fair deal. I flew in last week to take delivery of the car and Marty came in on his day off to meet me and make sure everything was in-order. I am very pleased with my "new to me" vehicle, and my purchase experience at VW of Naples. Thanks Marty! More

I had never stepped foot in this dealership prior to the day I purchased my new Eos. I could not have been happier with Erin and the staff I dealt with. Erin is as friendly as they come and she did not ma day I purchased my new Eos. I could not have been happier with Erin and the staff I dealt with. Erin is as friendly as they come and she did not make me feel pressured at all. She even recognized the fact that I had worked all day and was exhausted. She worked hard to expedite the transaction with Mr. Whitley. Once I received my new Eos, Erin spent at least an hour (if not more) showing me all of the features of the vehicle. She encouraged me to call her if I had any questions or concerns. This may sound crazy, but she made me feel like she was my new best friend. She was that nice! In my opinion, Erin is a real asset to VW of Naples. Her interpersonal skills and willingness to serve the customer are outstanding. Thanks to Erin, my experience with VW has been a positive one. I will recommend VW of Naples and Erin to all of my friends and family so they know where to go when they are ready to purchase their next vehicle. A Happy New Eos Owner, Christy Fox More

Michael at Naples VW was very good at his job. He made me feel relaxed and was able to deliver a vehicle that was within the terms I was hunting for. I was also given a fair value for my truck. me feel relaxed and was able to deliver a vehicle that was within the terms I was hunting for. I was also given a fair value for my truck. More

Dealing with Naples Volkswagon was a real pleasure to work with, and Robert Lombardi is very professional and very helpful. Ease of use, and quality of the service department is a real benefit to custom work with, and Robert Lombardi is very professional and very helpful. Ease of use, and quality of the service department is a real benefit to customers. More

Overall great experience. Smooth, easy, seamless purchase. It's refreshing not to feel pressured, but passion from a salesman selling his product. Carl is direct and honest, if he didn't know an a purchase. It's refreshing not to feel pressured, but passion from a salesman selling his product. Carl is direct and honest, if he didn't know an answer to a question, he found out for me. More

No question about it; I had the best experience of my life purchasing a Volkswagen Automobile from Carl Senica. He was knowledgeable concerning the different models available, a comparison of their perfo life purchasing a Volkswagen Automobile from Carl Senica. He was knowledgeable concerning the different models available, a comparison of their performance, and understood all the technology inside the cars.. I had called about a vehicle I saw online in their inventory. We set up an appointment, and upon arrival he was ready with a clean, neat looking Volkswagen Passat Sedan. It was beautiful. I informed him that no decision would be coming at that time. I called him the next day to say I had decided against that car. At the same time, I told him what I thought I wanted, and why. He said he would be available with several cars for me to view, and take for a ride. The second car was also beautiful but pricey. By communicating with me he determined what my financial needs were. I continued with "I am not making a decision at this time"; however, on leaving I walked past a great looking car; he pulled it right out of the showroom, and down the road we went. In the end, I purchased that car that same evening. Carl helped me make the decision, not because he wanted to sell that car, but because he understood my needs and was able to help me make that hard decision - because its a lot of money, you will have it a long time, you want it to serve all your needs and dreams. I am so thankful Carl was my salesperson. And I will come back and see him again, and tell friends about how he helped me. The next day he taught me the da, and he became my friend. He knew all about the dashboard operations: radio, blue tooth phone, lites, wipers, mirrors, back seats, and so on. I believe this is more than a salesman; he is a Manager. I am so grateful he was available to help me with a difficult decision. Thank you. Joan Ramaika More