Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Volkswagen of Naples
Naples, FL
4,667 Reviews
Welcome to Volkswagen of Naples
Volkswagen of Naples is Southern Florida's #1 volume Volkswagen dealer. New vehicles at Volkswagen of Naples embody the combination of performance, luxury, and styling, that's unique to the Volkswagen brand. From the ultra-fuel efficient Jetta TDI to the sought after New Atlas, Volkswagen of Naples gives you a chance to find the new automobile that will truly satisfy your desires. We have a plethora of new Volkswagen inventory to make it easy for new car shoppers to find the precise vehicle to complement their needs. In addition, Volkswagen of Naples has a massive selection of clean, low-mile, garage kept, pre-owned cars.
If you want selection, Volkswagen of Naples is the place to look first; serving all of Naples, Fort Myers, Marco Island, Bonita Springs, Estero, Port Charlotte, Sarasota, Florida Gulf Coast University, and all Southwest Florida. Volkswagen of Naples is the dealership that takes customer service to the next level. We encourage shoppers to view our online inventory at www.vwofnaples.com, or simply visit our dealership in person today! Be sure to check out our beautiful artwork wall painting of Michigan State mascot Sparty. Volkswagen of Naples is home to Michigan State Alumni, University of Florida Alumni, and Ohio State University Alumni. We have new inventory arriving daily, so you are bound to find just what you are looking for here at Volkswagen of Naples!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:30 PM
Tuesday 8:30 AM - 7:30 PM
Wednesday 8:30 AM - 7:30 PM
Thursday 8:30 AM - 7:30 PM
Friday 8:30 AM - 7:30 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,667 reviews
September 08, 2023
I had a wonderful experience purchasing my vehicle from Volkswagen of Naples. Ruben was professional, knowledgeable and friendly. He made sure I was comfortable and kept me informed throughout the whole pr Volkswagen of Naples. Ruben was professional, knowledgeable and friendly. He made sure I was comfortable and kept me informed throughout the whole process. A+ service. Thank you! More
by Jbcoxwell
Verified CustomerEmployees Worked With
September 07, 2023
Sebastian always does an excellent job of taking care of my needs. He is very friendly and always walks me through any service choices I may have. my needs. He is very friendly and always walks me through any service choices I may have. More
by Brentsubia
Employees Worked With
Sebastian Mazzotta
September 07, 2023
Keelyn was my sales person, he was absolutely great, very professional, patient and took good care of explaining different options and vehicle information and listened to my needs. Went above and beyond to m professional, patient and took good care of explaining different options and vehicle information and listened to my needs. Went above and beyond to make sure I left with everything needed. Between both Keelyn and Patti from finance they were able to have all the paper work ready for me since I was restricted with time. They were a great. Highly recommend both of them and the dealership. Thank you More
by Ward, Hazel
September 05, 2023
The dealership was clean, and staff was polite. Overall, our car buying experience was great. Overall, our car buying experience was great. More
by ktlynkln
Employees Worked With
September 05, 2023
Great service from Durian Duran and Nick Anastassopoulos. 3rd car from Durian in 3 months. 3rd car from Durian in 3 months. More
by TRRK TRADING
September 04, 2023
Keelyn answered my many questions and was polite and professional. I will be recommending any prospective buyers to him because of how pleasant he was to work with professional. I will be recommending any prospective buyers to him because of how pleasant he was to work with More
by Nkvdub
September 03, 2023
I had a disappointing service experience. 1. Oil change and tire rotation- I had to return the vehicle to the service department as the change oil light was not updated. 2. I got a nail in 1. Oil change and tire rotation- I had to return the vehicle to the service department as the change oil light was not updated. 2. I got a nail in my tire- it would not hold air, so I called AAA to put on the donut. We could not find the lug nut key in the trunk- called the service department to help locate and check if they may have used my key for the tire rotation (see #1) - service said they never us customer's keys, each technician has a master key. 3. Car was towed to dealership- I received a call the next day from Alyssa- the key was in her drawer - the technician's had used it and returned to her- she was covering a couple of desks that week due to sickness and was not aware that the lug nut key was there. 4. Picked up the car after the new tire was installed and was presented with an invoice- I explained I have tire coverage - Ultimate purchased with the vehicle last year. after a phone call it was sorted out. 5. Got the car home, and realized the next day that the tire was put on "inside out"- the tires are directional tires and there is a red dot signifying inside/outside (as well as words on the tire). Back to the dealership on Friday- called first- waited 1.5 hours - I had an appointment in Naples and I could not wait any longer. Left 6. New appointment on Tuesday- 8:15, tire was corrected - in and out in half hour. 7. The Service Department staff was very nice- Alyssa and Andrew- I don't fault them, I am concerned however about the Service technician staff and their supervision - 5 trips to the dealership is a bit excessive! Ann Daly More
by amdaly5
September 03, 2023
Ruben assisted me again with my 3rd vehicle this year. I have purchased cars for over 33 years and never had a salesperson as attentive and thorough as Ruben. He is genuinely concerned that you get the I have purchased cars for over 33 years and never had a salesperson as attentive and thorough as Ruben. He is genuinely concerned that you get the absolute best vehicle for your needs and did not mind three rides in different vehicles to make sure every aspect was right for me. His attention to detail makes you feel like he is very knowledgeable in his field and he does not overwhelm you with pressure tactics. Thank you for another great experience. I will be recommending Ruben and this dealership to other family and friends. More
by Allegrojim
