Volkswagen of Oak Lawn

Pretty decent service experiences, even though I didn't buy my car from this dealership. All work done was under warranty, so I can't comment on prices. When my EV went in for an overnight fix, they fully buy my car from this dealership. All work done was under warranty, so I can't comment on prices. When my EV went in for an overnight fix, they fully charged my battery, unprompted. My only complaint is that every time I ask about estimated time to fix issues, the rep always says 2-3 hours. I'd rather they say they're not sure. I'm just trying to decide whether to leave and do other things or wait in the building. Always getting the same estimate is not believable, especially when actual completion times varies wildly. Oh well, I know this is a very mild problem. More

took my car in for an oil change and no one called me when it was completed. the next day when i picked it up, the side mirror was broken during service and no one informed me. they were great about orde when it was completed. the next day when i picked it up, the side mirror was broken during service and no one informed me. they were great about ordering a nee mirror and doing it for free, but like before i had to check on the status of the part, instead of them calling me in which they stated they would. More

Yearly car servicing. Was told it would be a 2 hr wait, so I waited. Waiting area was clean with comfortable seating & outlets for cell, iPad chargers & snack were provide Was told it would be a 2 hr wait, so I waited. Waiting area was clean with comfortable seating & outlets for cell, iPad chargers & snack were provided. More

Good people good service but to pricy, work in that so I can come back on a regular basis thanks can come back on a regular basis thanks More

Exelent service and the employees are very professional,thank you for you good quality for fix any problem professional,thank you for you good quality for fix any problem More

ED was very patient with me and he tried very hard to make happy with me given up the Genesis. make happy with me given up the Genesis. More

They was very hurtful and kind and caring. I would send them more customer they had great customer service and support. Number 1 dealership I would send them more customer they had great customer service and support. Number 1 dealership More

I have been waiting since April for a key for my replacement key fob. Everytime I reach out I’m told it should be here next week. Even took it in for an oil change and was told Someone would get ba replacement key fob. Everytime I reach out I’m told it should be here next week. Even took it in for an oil change and was told Someone would get back to me that following we. Here we are another 2 weeks later still no callback or key. More

I recently purchased a Certified Pre-Owned VW Passat from VW of Oak Lawn. While I love VW cars and was excited about my purchase, the experience quickly turned sour the very next day. I noticed that the ring VW of Oak Lawn. While I love VW cars and was excited about my purchase, the experience quickly turned sour the very next day. I noticed that the ring around the passenger-side climate control knob was missing—a detail that should have been caught during their so-called “120-point inspection.” I immediately contacted my sales rep, Alexis, who asked me to schedule a service appointment. However, once I arrived at the service department, it felt like sales and service were operating in completely different worlds. The welcoming attitude I received during the purchase quickly vanished. Suddenly, no one could make eye contact, and it felt like people were trying to distance themselves from any responsibility. What was most frustrating was the response from Nate Swanson, the Used Car Manager. Despite the fact that the missing knob could be clearly seen in the original vehicle listing, and despite it being a functional part of the car, he refused to replace it. I was told that neither service nor sales would approve the repair. A $70 part (with a $523 replacement quote) was apparently not worth their time to fix—despite the dealership’s own oversight. When I asked how they could sell a car advertising a feature that’s not even usable, the response was essentially: “We understand, but we won’t fix it.” This level of indifference was shocking. I meet hundreds of people every day, and I can honestly say I’ve never encountered a more unprofessional or dismissive front-end manager. As for Alexis, I expected more accountability from the person who sold me the car. The lack of follow-through and support post-sale is extremely disappointing. Bottom line: I love VW vehicles, but I would strongly advise anyone considering VW of Oak Lawn to think twice. The post-sale support is severely lacking, and once the sale is made, you're essentially on your own—even when it comes to basic issues caused by their own oversight. Save yourself the headache and choose a dealership that stands behind its vehicles and values customer satisfaction. More

Professional, friendly service and smooth process. Truly satisfied and highly recommend. Exceptional 1st VW purchase Truly satisfied and highly recommend. Exceptional 1st VW purchase More