Volkswagen of Oakland

Stay away from the Crooks at VW of Oakland I have the cursed Jetta TDI. The check engine light came on and the dealership is charging me $651 for the repair when online the high end cost of re I have the cursed Jetta TDI. The check engine light came on and the dealership is charging me $651 for the repair when online the high end cost of replacement of the Rear oxygen sensor is max $250. What a bunch of crooks! Webster the manager's explanation was that it takes his mechanic at least an hour to find the problem ($175/hour). Really Webster????!!!!?! Just because I'm a woman wearing a dress and heals doesn't mean I'm mechanically Illiterate. These days to find a electrical issue with a NEW car you hook it up to a computer which spits out a error code telling you exactly where to find the problem. It takes less then 5 minutes. And I did verify this with 3 other VW shops (dealer and non-dealers) just to make sure I had it right. Now the Rear O2 sensor is a plug so literately you have to dig a bit (no more the 30 min max) to get to the plug, pull it out and replace it. That's it. I actually watched the guy at the shop where I took my car in for a repair do it so don't try and tell me YOUR mechanics that are VW TRAINED will take over an hour to replace it. So the max you should be charging for the work is $145 + the $250 for the part. That's a total of $400. I've been coming to the shop for almost 10 years now. I explained that this month I've been hit by hospital expenses and it's my daughter's 16th Birthday. You'd think they'd at least be honest with their charges. NOPE! They don't care. As long as the money goes in their pocket what does it matter if they are overcharging. The whole service office staff has changed since my previous review. It's now run by the crooked Webster and his hooligans. I would highly discourage anyone from using them. I found a great shop in Berkeley that does VW repair. You can message me for the name if you want. HONEST, solid people. Got the whole job done for $330 + tax. Still out the $175 to VW for the supposed hour it took for the mechanic to hook the car up to the computer and read the error on the screen. Sounds to me the money went to pay for reading lessons for him so he code read the instructions the computer was giving him because he sure wasn't digging under my hood. More

Great buying experience! Bought multiple cars here and every time, it as been a great experience. The salesman our friednly and knowledgeable, and the buying process was a bre Bought multiple cars here and every time, it as been a great experience. The salesman our friednly and knowledgeable, and the buying process was a breeze. They also have a fantastic service department! More

Dishonest Dealership! Horrible place to buy a car. They are a shady operation. I've bought many cars in my life, and I know dishonest business practices when I see it. The Horrible place to buy a car. They are a shady operation. I've bought many cars in my life, and I know dishonest business practices when I see it. The salesman was nice, but their management and deceptive sales practices are the reason you will want to steer clear of this bad business. Trust me on this one. There are too many other good dealerships out there to buy your car. Save yourself some time, grief, and money by doing business elsewhere. If you don't believe me, please go spend a a few hours trying to buy a car from them. You will quickly realize what I'm saying is true. Like I said, I liked our salesman, but he was a young kid who doesn't realize he is working for a crooked company. Hopefully he will get out of there before he becomes tainted. Anyway, I wanted to share this with you so you don't end up getting, well, you know. More

Bought a car. Returned 8 times. Car still gives me problems. Electrical sytem is shot. I believe its water damage. Unresponsive staff. I plan further action until this dealership closes and/or I get a problems. Electrical sytem is shot. I believe its water damage. Unresponsive staff. I plan further action until this dealership closes and/or I get a full refund plus lost time. Carfax was given with a 2 year gap on it. More

Rip off report! We got a lease here last year - this Rip off report! We got a lease here last year - this was our first lease, and we trusted Fernando, a friendly sales rep that we worked with. He pro Rip off report! We got a lease here last year - this was our first lease, and we trusted Fernando, a friendly sales rep that we worked with. He promised us that we could improve my partner's (admittedly bad) credit by putting both of us on the lease, then after a year we could refinance the lease and lower our lease payments. Outright LIES. A year has passed and for some reason, friendly Fernando doesn't remember telling us that we could refinance a loan because it is IMPOSSIBLE to refinance a loan without purchasing the lease! Total scam- I do NOT recommend this dealership, and particularly suggest steering clear of Fernando! More

I recently purchased a pre-owned jetta from broadway volkswagen and I was very impressed with the whole experience. The sales staff was great, from the general manager all the way down to my salesman Da volkswagen and I was very impressed with the whole experience. The sales staff was great, from the general manager all the way down to my salesman Dan, the only thing I can mention that isnt completly positive would be I had to wait about 20 minutes to sign the paper work but Dan explained to me that the finance person was very thorough with explaining everything and I would be offered the same service as the customer he was already dealing with which made me feel better. I would reccomend Broadway VW because of their selection alone and the great staff is a bonus. More

I recently purchased a pre-owned jetta from broadway volkswagen and I was very impressed with the whole experience. The sales staff was great, from the general manager all the way down to my salesman Da volkswagen and I was very impressed with the whole experience. The sales staff was great, from the general manager all the way down to my salesman Dan, the only thing I can mention that isnt completly positive would be I had to wait about 20 minutes to sign the paper work but Dan explained to me that the finance person was very thorough with explaining everything and I would be offered the same service as the customer he was already dealing with which made me feel better. I would reccomend Broadway VW because of their selection alone and the great staff is a bonus. More

POOR<POOR<POOR!!! When I relized the conversation I was listing to steps away from me were about another employee I was turned off...the language, and slander should stay behind closed door! When I I was listing to steps away from me were about another employee I was turned off...the language, and slander should stay behind closed door! When I asked who the un-gentleman was, I was told it was Dave, the General Manager. I couldnt stop thinking about it, infact I though about it all the way to Dirito Brothers were I made my purchase. Shame I had to drive from Oakland and pass A VW dealer to buy a car in another city. More

I was a first-time car buyer this year (single, 34-year-old female). In April of 2006, I bought a 2002 turbo VW Beetle from Oakland's Broadway Volkswagen for $19,000 after failed good-natured attem 34-year-old female). In April of 2006, I bought a 2002 turbo VW Beetle from Oakland's Broadway Volkswagen for $19,000 after failed good-natured attempts to negotiate down the price. Yes, I was a naïve, foolish buyer who trusted the car salesman and bought a car without doing independent research. I found out a month later, after doing the research through Kelly Blue Book and calling other dealerships, that I probably paid about $4,000 too much for this car (Blue Book noted the starting negotiating price of this car to be $14,000 between a dealership and a customer; other dealerships admitted to me that they would have sold the car for about $15,000-$16,000). I called the salesman who sold me the car--Art Gonzales--and the general manager of the dealership--Brady Gibson--to inquire about their sale price of the car and for an explanation of the discrepancy I'd come across. Mr. Gonzales never returned my call, and it took multiple calls, emails, and handwritten letters to get Mr. Gibson to send me a confusing Kelly Blue Book printout with handwritten numbers added onto it to explain their selling price (this printout did not reflect the actual car I purchased, and his notes simply stated that an extra three to four thousand was tacked on for auto transmission--my car is a manual). I called Mr. Gibson and asked if we could meet briefly in person to discuss this. He refused to speak with me, despite multiple calls to him, a call to the dealership president--Mike Murphy, multiple calls to VW Customer Service, and an in-person visit I made to the dealership itself. VW Customer Service told me that they had notified both Mr. Gibson and Mr. Murphy on several occasions and asked them to contact me about my original question. Their calls were unreturned, and I still have never heard from the dealership. Furthermore, when I bought the Beetle, I had sold my old Tercel to Mr. Gonzales for $100 cash--it needed work, and he said he wanted to buy it for his niece. I gave all the paperwork to Mr. Gonzales, who said he'd register the car in his his name. He never did--I got a parking ticket weeks later (which Mr. Gonzales did take care of) and a renewal notice months later, which I called Mr. Gonzales about. He promised to take care of it and contact me when it was finalized. I never heard from him again. When I went to the dealership to ask Mr. Gonzales in person about this (he was on vacation), another salesperson scoffed and said that the car had been "curbed" (meaning: sold a mechanic for parts). I finally went to the DMV myself to notify them that I was no longer the owner. Yes, I should have known better. However, there is no justification for taking advantage of fools. I am appalled that this dealership openly condones and practices deceit and dismissal of their customers. I would not be nearly so upset if they had had the decency to communicate with me with respect, regardless of their answer to my original question. To date, they have given me no indication that I wasn't ripped off. The only information I have been able to obtain says that I paid at least $4,000 too much for this car. So that is what I am left with. I am purchasing a license plate frame that states "I got screwed at Broadway Volkswagen." What an expensive and disappointing lesson. More