I contacted Oakland VW for a 2028 Tiguan RLine. I went through TrueCar, to get my no haggle pricing.
The first visit went smoothly, and I was greeted warmly. After giving Samuel my requests, he located the car at another dealership, and secured it with a deposit.
The day of delivery, everything felt rushed. They wanted me to sign paperwork before even driving the car. Even my sales person, who was warm and and friendly before, didn’t even know who I was.
Then there was the issue of pricing.
Clearly marked on the other dealership was the price I was willing to pay. After asking, repeatedly, they finally showed me the price of the car, that was way off from what the other dealership was offering on that car. They fled to the back, to talk it over, and come back stating they could ‘give’ me the car for that price, but would have to charge me $500 for the transfer... really!? I could have driven to Seaside and saved myself $500. What ever, they ‘did’ do some work to procure the car.
The last wrinkle, and the one that really upset me was the finance guy. After getting a cashiers check, which he looked like he didn’t know what to do with... I asked him if he could give me a better deal on the prepaid maintenance package. He said he could get it to me for $395, instead of the $495. What he didn’t tell me is that it didn’t cover the service intervals. I was asking for better pricing of the service, not to be switched to less coverage.
Be wary at every step of the process at this dealership. What should have been easy and fast, left me feeling oily and used.