Shout out to Sam in the service department for helping me with my Trunk issues. He was very professional. My trunk still doesn't open because I didn't have the $500 to get it fixed, but Sam went above and beyond to help me without an appointment....
Leased a new 2017 VW Jetta from Oakland Vw. Hands down the easiest buying experience I've had. Friendly staff from the sales person all the way to the manager and finance guy who printed out our contract. If you are looking for a transparent dealership with a no hassle buying experience I would highly recommend Oakland Volkswagen.
"The worst customer service of any dealership I have visited"
- Sabina J
Ok just going to do a quick summary of how it went down.
Saw a used car I was considering, went first just to check it out. Did some negotiating but wanted to do a better search in the area. Came back after the manager emailed me a bunch about going to the lower value requested.
2nd visit basically took 3 hrs to verify that amount...... really bad sales approach since the time felt really wasted.
had a 2012 car with low mileage basically 60k, and within 3 weeks engine broken and they dealership expects me to learn my lesson from this.....
August 16, 2017
Good afternoon Athen Juarez, It was a great pleasure doing business with all of you. In the future I know that there will be someone that will be interested in purchasing a car; I will send them to you (Volkswagen of Oakland). Thanks for all you do, and you do it well!
Ms. Deborah D. Evans
Long day car shopping and Oakland was our last stop! Boy was it worth it! Easy going team. Julian especially made my day! Give these guys a chance here at VW of Oakland! They work with you on price and rates if needed! Couldn't have felt any better! Thx!