The dealership put in extra effort to find the car we wanted and work out a deal for our family including excellent financing. When additional paperwork was required our Sales Consultant came to our home to complete the transaction. The car we wanted was obtained by the dealership and delivered to our home. Outstanding service!
Two months ago I bought a Jetta from this dealership. I absolutely loved the car and I loved this service that I got. One week ago someone ran a stop sign and totaled my vehicle. First I want to say I know the only reason I was not injured is because of the quality of the vehicle. Second I have to say I was even more impressed by the team at this dealership because when they found out what happened to me and to my car they went out of their way to help me to get a new car fast. I was a little picky in what I wanted in my new car and they exceeded my expectations. It kind of left me speechless. This team has some great people. One of the things that stands out in my mind is that these people are actually happy people and they really did seem to care. The general manager, the finance manager, the sales rep and the service department manager are all top notch in my book. I can’t thank you enough.
Shout out to Sam in the service department for helping me with my Trunk issues. He was very professional. My trunk still doesn't open because I didn't have the $500 to get it fixed, but Sam went above and beyond to help me without an appointment....
Leased a new 2017 VW Jetta from Oakland Vw. Hands down the easiest buying experience I've had. Friendly staff from the sales person all the way to the manager and finance guy who printed out our contract. If you are looking for a transparent dealership with a no hassle buying experience I would highly recommend Oakland Volkswagen.
"The worst customer service of any dealership I have visited"
- Sabina J
Ok just going to do a quick summary of how it went down.
Saw a used car I was considering, went first just to check it out. Did some negotiating but wanted to do a better search in the area. Came back after the manager emailed me a bunch about going to the lower value requested.
2nd visit basically took 3 hrs to verify that amount...... really bad sales approach since the time felt really wasted.
had a 2012 car with low mileage basically 60k, and within 3 weeks engine broken and they dealership expects me to learn my lesson from this.....
August 16, 2017
Good afternoon Athen Juarez, It was a great pleasure doing business with all of you. In the future I know that there will be someone that will be interested in purchasing a car; I will send them to you (Volkswagen of Oakland). Thanks for all you do, and you do it well!
Ms. Deborah D. Evans