Volkswagen of Oakland

Most straight forward car buying experience I’ve had My experience at Oakland VW was the most straight forward car buying experience I’ve ever had. Through email correspondence I was able to discuss the My experience at Oakland VW was the most straight forward car buying experience I’ve ever had. Through email correspondence I was able to discuss the vehicle and negotiate the sales price to a range I was comfortable with. And when I actually went to the delearship we were able to negotiate a little more in order finalize the deal. Really appreciated how everyone I spoke to was both professional and friendly. Additionally, they were patient in answering all my questions throughout the proces. More

Fantastic experience This is the second time I have bought a car from this dealer and the service was as great, if not better than my last experience two decades ago. Got This is the second time I have bought a car from this dealer and the service was as great, if not better than my last experience two decades ago. Got a great car! More

Friendly, helpful and thorough I exchanged a three-year leased car for a new leased car. There were several choices to make and these were explained clearly and efficiently. I expe I exchanged a three-year leased car for a new leased car. There were several choices to make and these were explained clearly and efficiently. I expected the process to take more than a day, but in fact it was all completed in a couple of hours. The sales person invited me to return a few days later with my wife so that he could show her how to use some of the new features. More

Helpful Employees showed the ability to make sure I got what I wanted. Made everything comfortable and was thoughtful. Very friendly and communicated where ev Employees showed the ability to make sure I got what I wanted. Made everything comfortable and was thoughtful. Very friendly and communicated where everything was clear. More

Thanks Armani Armani was an incredible salesman from start to finish! He made me feel good and confident about my purchase. See my review on Yelp for more info. I w Armani was an incredible salesman from start to finish! He made me feel good and confident about my purchase. See my review on Yelp for more info. I was pleased with my overall experience. More

Awesome Deal! Im very happy with my new purchase ; thank you VW Oakland! Helped me pick out my perfect car ; according to my needs ! I will refer and recommend othe Im very happy with my new purchase ; thank you VW Oakland! Helped me pick out my perfect car ; according to my needs ! I will refer and recommend others here More

Be Mindful at every step I contacted Oakland VW for a 2028 Tiguan RLine. I went through TrueCar, to get my no haggle pricing. The first visit went smoothly, and I was gree I contacted Oakland VW for a 2028 Tiguan RLine. I went through TrueCar, to get my no haggle pricing. The first visit went smoothly, and I was greeted warmly. After giving Samuel my requests, he located the car at another dealership, and secured it with a deposit. The day of delivery, everything felt rushed. They wanted me to sign paperwork before even driving the car. Even my sales person, who was warm and and friendly before, didn’t even know who I was. Then there was the issue of pricing. Clearly marked on the other dealership was the price I was willing to pay. After asking, repeatedly, they finally showed me the price of the car, that was way off from what the other dealership was offering on that car. They fled to the back, to talk it over, and come back stating they could ‘give’ me the car for that price, but would have to charge me $500 for the transfer... really!? I could have driven to Seaside and saved myself $500. What ever, they ‘did’ do some work to procure the car. The last wrinkle, and the one that really upset me was the finance guy. After getting a cashiers check, which he looked like he didn’t know what to do with... I asked him if he could give me a better deal on the prepaid maintenance package. He said he could get it to me for $395, instead of the $495. What he didn’t tell me is that it didn’t cover the service intervals. I was asking for better pricing of the service, not to be switched to less coverage. Be wary at every step of the process at this dealership. What should have been easy and fast, left me feeling oily and used. More

Didn’t match TRUEprice, wasted time Got an offer from them for a new Tiguan via TRUEcar which said it’s good for leasing. Came to VW Oakland. The sales manager started from asking me add Got an offer from them for a new Tiguan via TRUEcar which said it’s good for leasing. Came to VW Oakland. The sales manager started from asking me address and SSN to fill the documents, even without telling me the price. I have asked about the price, just in case. It was about $2,000 than in the offer. The sales guy refused to make it lower. I have called TRUEcar, they said I need to talk to the manager who validated the offer. The sales guy told me the manager is on vacation (although I got the offer a day before). Left the dealer office completely disappointed. Ah, and I didn’t even see the car - it was at some dust and parking lot. More

Employees were very friendly The customer service was very helpful and easy to understand. Everybody had a nice atmosphere, willing to help with anything, and wants to make your t The customer service was very helpful and easy to understand. Everybody had a nice atmosphere, willing to help with anything, and wants to make your time worth it. More

Tiguan 2018 Omar was very responsive! My experience at VW Oakland went smoothly. He did great with helping me throughout the process. He is confident and knows th Omar was very responsive! My experience at VW Oakland went smoothly. He did great with helping me throughout the process. He is confident and knows the product well. More