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Volkswagen of Ocala
Ocala, FL
1,456 Reviews
Welcome to Volkswagen of Ocala. We’ve been in the automotive business for more than a decade, and since our start back in 2010, we’ve learned that we love putting our customers first. Our commitment to providing the best customer service possible stems from our many sister stores in the Gettel Automotive Group that are spread across Florida. We carry the Gettel family name with pride because our roots have allowed us the resources of a big company and yet the freedom to create our own unique personality right here in Ocala, FL. You can be sure that no matter who walks through our doors, they’ll be treated with respect and care. We can’t wait to show off our dealership!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,456 reviews
Verified Customer
Helpful April 28, 2024
When ever my husband & I go to the VW dealership in Ocala, we are treated with outmost respect by all of the employees. Greeted as we come in and we’re made sure that we understand everything that is h Ocala, we are treated with outmost respect by all of the employees. Greeted as we come in and we’re made sure that we understand everything that is happening with our car. From basic maintenance to buying a car, the staff is there to make sure your needs are taken care of the best they can provide. The dealership itself is clean and the waiting room comfortable. We have been going to this dealership for 15 years now and we highly recommend them for buying a car and/or servicing your car. More
by julianemezo7
Employees Worked With
April 28, 2024
They work on it til it was done got the wrong part for different car.. works great now thank you. different car.. works great now thank you. More
by truebohm5
April 28, 2024
This is the second time I have bought a vehicle from Volkswagen of Ocala and the Customer Service was outstanding. I am happy with my purchase and Carlos Hernandez was outstanding as my salesman he wen Volkswagen of Ocala and the Customer Service was outstanding. I am happy with my purchase and Carlos Hernandez was outstanding as my salesman he went above and beyond for me. More
by tab9351
April 28, 2024
It was an amazing experience from top to bottom. Shawn took excellent care of me and provided one of the best sales experiences I've ever had! Shawn took excellent care of me and provided one of the best sales experiences I've ever had! More
by Sheik.bakhsh
April 25, 2024
If you’re looking for a new or used vehicle Volkswagen of Ocala is the place to go! Great customer service and they go out of their way to make sure you get the best vehicle you’re looking for. They make sur Ocala is the place to go! Great customer service and they go out of their way to make sure you get the best vehicle you’re looking for. They make sure you’re happy with the vehicle you purchased. If anything is just not right they make sure it gets right!! More
by Sherry
April 25, 2024
I paid over $1600 for a carbon buildup clean out. Picked my car up on a Monday. The very next day, I got an emergent flashing red light indicating there was no oil in the car. They failed to check a Picked my car up on a Monday. The very next day, I got an emergent flashing red light indicating there was no oil in the car. They failed to check a basic thing like oil level. Could’ve ruined my engine. Very negligent, making me loose confidence in their competency. More
by marcilyn.mills
Employees Worked With
Fez
April 24, 2024
VW of Ocala service is a 10 out of 10⭐️’s. They give you all the information you need to hear when bringing your car in. They give you all the information you need to hear when bringing your car in. More
by shayne094
April 23, 2024
Sean was an a excellent sales associate-alongside Cecili- and was able to answer just about all of my inquiries about the vehicle I was looking to purchase. I had some hiccups with the process over the weeke and was able to answer just about all of my inquiries about the vehicle I was looking to purchase. I had some hiccups with the process over the weekend, but over he and the rest of the staff at Volkswagen of Ocala were extremely helpful and informative. I appreciate them and their hard work in making me happy with my purchase! More
by Amber.l.springer
