Volkswagen of Orland Park

Roberto is extremely unprofessional and lacks on knowledge. Keep saying my vehicle was not covered under any warranty and had me calling lots of places to figure out the issue. My vehicle was not di knowledge. Keep saying my vehicle was not covered under any warranty and had me calling lots of places to figure out the issue. My vehicle was not diagnosed properly and pushed for a new battery for $540 and Roberto got upset because I didn't got the battery. He told me that he wasn't going to give me my car until I paid something. I asked for a Supervisor and Roberto just showed up with my kits and told me to take my vehicle. I took my vehicle to a different dealer and found out an issue with the door harness. More

Had vehicle ready foe test drive and the purchase was smooth and easy Great people smooth and easy Great people More

Service department: Roberto is extremely unprofessional and lacks on knowledge. Keep saying my vehicle was not covered under any warranty and had me calling lots of places to figure out the issue.After cal and lacks on knowledge. Keep saying my vehicle was not covered under any warranty and had me calling lots of places to figure out the issue.After calling VW of Countryside; a service tech told my to inform Roberto my vehicle was covered under certify pre-own vehicle. My vehicle was not diagnosed properly and Roberto pushed for a new battery for $540, Roberto got upset because I didn't got the battery and the conversation was very disrespectful. He told me that he wasn't going to give me my car until I paid something. I asked for a Supervisor and Roberto just showed up with my kits and told me to take my vehicle. I took my vehicle to a different dealer and found out an issue with the door harness. More

I bought the vehicle I was looking for but the customer service was not as I expected, car I purchased was driven 718 mile by general manager when I was looking this car in the website it didn't mentioned service was not as I expected, car I purchased was driven 718 mile by general manager when I was looking this car in the website it didn't mentioned that it had 700+ miles nor the sales person told me when I test drove, car did not had original floor mats sales manager told me he was gonna order it I never got response back until I called dealership. I got floor mats yesterday but they are not original Tiguan mats . Not happy with that. Overall very poor customer. I will never buy vehicles from them in the future also I make sure my friends and family also not do business with them. More

Its been great service for me. .and I would recommend my family and friends I really like the twins that work in Orland Park.. .and I would recommend my family and friends I really like the twins that work in Orland Park.. More

Efficient courtesy, it was a pleasure. I was checked right in and kept informed of the time to complete the service. I was checked right in and kept informed of the time to complete the service. More

Very welcoming and knowledgeable salesman Buying experience was seamless quick and efficient. Great job Thank you experience was seamless quick and efficient. Great job Thank you More

Great Polite, informative No Polite informative work was done in a timely fashion Satisfied with the work done on my car done in a timely fashion Satisfied with the work done on my car More

Very honest dealing. They go above and beyond to make customers feel comfortable, valued and supported. I’m a repeat customer. They go above and beyond to make customers feel comfortable, valued and supported. I’m a repeat customer. More

He was pleasant. . He was very informative He made sure to keep me updated on the issues with my truck . He was very informative He made sure to keep me updated on the issues with my truck More