Volkswagen of Orland Park

Great, professional and knowledgeable staff Simple finance experience, no hidden cost, everything explained well Would recommend finance experience, no hidden cost, everything explained well Would recommend More

For the first three years when I bought the car, VOLKSWAGEN service was great. For the past two years, I’ve always seem to run into a problem with them. They seem to have a loaner car issue that has VOLKSWAGEN service was great. For the past two years, I’ve always seem to run into a problem with them. They seem to have a loaner car issue that has been persistent for over a year. My most recent visit, they were not communicative or professional at all. Just seems like they hate their jobs. Specifically the service managers. I don’t know what changed. I will only service my car with them because that’s where I purchased it but for the past two years it’s always been some type of problem which is very frustrating. I will not buy another car from them UNLESS it’s written into an agreement that service will be at least somewhat accommodating. More

Always great and prompt service whenever I'm at the facility. Great customer service always a great experience. facility. Great customer service always a great experience. More

I had a 1pm Monday appointment made I believe 3-5 days prior to service. I dropped the vehicle 30 minutes late 1:30pm and the tire didn’t even arrive until Tuesday and when the vehicle was picked up the w prior to service. I dropped the vehicle 30 minutes late 1:30pm and the tire didn’t even arrive until Tuesday and when the vehicle was picked up the wheel was extremely dirty and marked up so it looked worse than the way I left it. I’m pretty easy going and this disappointed me. I will likely seek out a different VW dealership next time. There are good people there but I am disappointed with this last service. More

Prompt repair. Pleasant representatives One thing I was apprehensive about was the coolant reservoir was a bit overfilled. Other than that I was pleased with the Pleasant representatives One thing I was apprehensive about was the coolant reservoir was a bit overfilled. Other than that I was pleased with the service. More

Good job The staff was friendly and was knowledgeable. Explained what I need to be done and was out my way. Thank you Explained what I need to be done and was out my way. Thank you More

They helped me get into a new car and trade in my old one in about an hour. That was very helpful and appreciated. in about an hour. That was very helpful and appreciated. More

Only problem i had was the time. I know moving forward i cant schedule before work. I know moving forward i cant schedule before work. More

I came in for an oil change and my check engine light was on. They kept my car for 3 hours while doing the routine maintenance for the specific mileage, but could not take the time to see why my check engine on. They kept my car for 3 hours while doing the routine maintenance for the specific mileage, but could not take the time to see why my check engine light was on. Instead I’m driving around waiting for a part that hasn’t arrived in two weeks, with my check engine light on. More

Overpriced. Tried to get me to accept expensive services not needed. Said I needed new tires and after checking it was determined I did not need them yet. Tried to get me to accept expensive services not needed. Said I needed new tires and after checking it was determined I did not need them yet. More