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Volkswagen of Orland Park
Orland Park, IL
1,360 Reviews
Welcome to the DealerRater page for Volkswagen of Orland Park. Please consider us for your next New or Pre-Owned Volkswagen or to handle your Pre-Loved Volkswagen's maintenance needs. We're here to make sure you have a good time purchasing and owning your Volkswagen. What makes us better?
We are Chicagoland's ONLY Five-Time Customer First Club Award recipient!!
When you buy or lease from Volkswagen of Orland Park you will receive:
Complimentary first tank of fuel.
Complimentary car washes after every service visit.
Complimentary refreshments for sales and service customers.
Complimentary Wi-Fi in our comfortable customer lounge.
Priority appointment scheduling for service and maintenance.
Discounts on VW apparel.
And much more.
Please let us show you why we are the best Volkswagen Dealer in the Chicagoland area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,360 reviews
Verified Customer
June 13, 2026
My car was in for a 10,000 mile checkup, when I picked it up the right rear door weather seal was hanging out of the door. I brought it to the attention of the service rep he looked at it and said that it wa up the right rear door weather seal was hanging out of the door. I brought it to the attention of the service rep he looked at it and said that it was not like that when I brought it in. He showed me his tablet where they had taken pictures of the vehicle when it was brought in and of course the weather stripping was not hanging out at the door. I know that the weather stripping wasn't hanging out of the door when I brought it in. Its how he said, well sir we're not going to get argumentative about this your car is under warranty we will fix. it I just didn't like how he rationalize the situation. I was just pointing out to him that the weather stripping was hanging out at the door and he immediately went and got his tablet to show me that it wasn't like that when I brought it in and I said yes I know that. I asked him well is it possible that it was damaged here, he said that they had no reason to open the door but of course the invoice says that all of the doors were lubricated so that's not true. I was just taking a away about his rationale for the fact that the door weather stripping was apparently damaged while it was on Volkswagens property. He stated that the part would have to be ordered and they would contact me when I could bring the vehicle in to be serviced. I'm still waiting and it's been 10 days no contact from Volkswagen service. More
by cchnguam
Employees Worked With
June 10, 2026
The salesman Mitch was fantastic with communication from start to finish. The process of buying the car was extremely smooth, seamless, and no headache involved whatsoever. The car was detailed and had a fu start to finish. The process of buying the car was extremely smooth, seamless, and no headache involved whatsoever. The car was detailed and had a full tank of gas. Service (mechanic Rich) did an absolutely phenomenal job inspecting and servicing the vehicle, making sure my ride was not only safe but in good mechanical condition. They knew I was driving the car back home out of state 3+ hours away and the car performed flawlessly. The vehicle had brand new tires, brakes, fresh oil, the whole nine yards. I highly recommend Orland Park for their professionalism and attention to detail. More
by matthewapierson
Employees Worked With
Other Employees :
Rich Poisso (service) - fantastic job, very detail oriented and made sure my car was safe and in great mechanical condition.
June 08, 2026
Ray made the process easy and got me everything I needed I would recommend the dealership to anyone I would recommend the dealership to anyone More
by Q1017
June 08, 2026
The cars on sale are good, pre inspected and serviced some but you should check anyways. Sale - is simple enough, depending on your negotiation. Roger is awesome, very polite and experienced bus sometim some but you should check anyways. Sale - is simple enough, depending on your negotiation. Roger is awesome, very polite and experienced bus sometimes he needs a reminder. More
by Despot
June 07, 2026
Although my car situation was complex on certain levels, Roberto was helpful in navigating that process. He constantly answered my many questions and calls. He sent me follow up emails and I really apprecia Roberto was helpful in navigating that process. He constantly answered my many questions and calls. He sent me follow up emails and I really appreciate him for that. He also listened to my valid frustrations even when I understandably gave Volkswagen dealership grace. More
by POISE1913
Employees Worked With
Roberto Negrete
June 07, 2026
Although my car situation was complex on certain levels, Roberto was helpful in navigating that process. He constantly answered my many questions and calls. He sent me follow up emails and I really apprecia Roberto was helpful in navigating that process. He constantly answered my many questions and calls. He sent me follow up emails and I really appreciate him for that. He also listened to my valid frustrations even when I understandably gave Volkswagen dealership grace. More
by POISE1913
Employees Worked With
Roberto Negrete
June 06, 2026
The issue was a defective key fob. I was charged way too much for this diagnosis. Of course nothing is fixed. I still have a bad key fob, which would cost me more money. And all was no I was charged way too much for this diagnosis. Of course nothing is fixed. I still have a bad key fob, which would cost me more money. And all was not done on a very timely manner. More
by dvjv1979
Employees Worked With
Service
June 03, 2026
Helpful and polite and I was truly satisfied! Will continue to bring my car back if needed! Will continue to bring my car back if needed! More
by barbjakush
Employees Worked With
