Volkswagen of Orland Park

Very good at staying within schedule. The team was very professional. And they were very good about keeping me informed of all the required adjustments The team was very professional. And they were very good about keeping me informed of all the required adjustments More

Great car dealer friendly staff was able to get everything done without taking all day will recommend other people to them to make purchases everything done without taking all day will recommend other people to them to make purchases More

My VW Atlas needed the windshield replaced due to the tornado/hailstorm that took place in my area. I called the service center and got the estimate of repair. I informed the service advisor that I had a tornado/hailstorm that took place in my area. I called the service center and got the estimate of repair. I informed the service advisor that I had an open insurance claim- and he asked for the claim information. I emailed it to him and we arranged when I would drop off my vehicle. After drop off he told me it may take a day or 2. I asked if he was going to contact my adjuster for payment and approval and he said yes, he would take care of it. The advisor called and informed me the windshield had arrived but it was broken. He also told me he would give a 100$ towards a rental for the inconvenience. The service advisor completed the repairs and had not gotten clearance from the insurance company. He also told my adjuster I had okayed the repairs, which was untrue. He didn’t follow the proper steps when handling an insurance repair. This delayed me receiving my vehicle and I never received the 100$. VW also referred me to CDE collision- for the PDR/dent repair. The experience there was not great also. They had my vehicle for a month-which was extreme and unnecessary. These things made an already bad situation for me, worse. More

The staff is very helpful friendly environment they took they time to go over my contract and got me everything I ask for far as accessories I bought trucks from them so far. they time to go over my contract and got me everything I ask for far as accessories I bought trucks from them so far. More

Service communication and time completed was great and follows ups needed provided. Overall good experience follows ups needed provided. Overall good experience More

The service was great, Robert was great at communicating what time my car would be ready, the whole process was smooth what time my car would be ready, the whole process was smooth More

Robert did a great job with my vehicle I really appreciate him for the effort and assistance with my car appreciate him for the effort and assistance with my car More

IT WAS VERY GOOD SERVICE IN AND OUT INFORM ME OF THE PROCESS AND KEPT ME UPDATED ON EVERYTHING I NEEDED PROCESS AND KEPT ME UPDATED ON EVERYTHING I NEEDED More

I appreciated the communication. I appreciated the honest opinion and helping me through the situation I was experiencing with my car. I appreciated the honest opinion and helping me through the situation I was experiencing with my car. More

Michael was a great salesman knew everything about the car I had called him prior and he was able to run my credit and have everything basically ready when we arrived. The 10 year warranty sealed the deal car I had called him prior and he was able to run my credit and have everything basically ready when we arrived. The 10 year warranty sealed the deal for us! More