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Volkswagen of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.2
1,397 Reviews
Welcome to the DealerRater page for Volkswagen of Orland Park. Please consider us for your next New or Pre-Owned Volkswagen or to handle your Pre-Loved Volkswagen's maintenance needs. We're here to make sure you have a good time purchasing and owning your Volkswagen. What makes us better? We are Chicagoland's ONLY Five-Time Customer First Club Award recipient!! When you buy or lease from Volkswagen of Orland Park you will receive: Complimentary first tank of fuel. Complimentary car washes after every service visit. Complimentary refreshments for sales and service customers. Complimentary Wi-Fi in our comfortable customer lounge. Priority appointment scheduling for service and maintenance. Discounts on VW apparel. And much more. Please let us show you why we are the best Volkswagen Dealer in the Chicagoland area.
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8920 W 159th St

Orland Park, IL

60462

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Showing 1,397 reviews

August 04, 2026

Came in to have my ground wire recall done. It took them 6 hours of me waiting around at the dealership until i heard word about it. I also was checking the status of my car and it was parked o More

by xnadeemh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Kukulka
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2026 -

Volkswagen of Orland Park responded

Hi xnadeemh, I sincerely apologize for the lengthy wait and the lack of communication during your visit. Your experience with the service writer and the unexpected car wash is not the level of customer-centric support we strive for. Thank you for sharing your feedback; we will address these issues to ensure a more reliable and trustworthy service in the future. We hope to have the opportunity to serve you better next time.

July 31, 2026

Service was great, as soon as I pulled in to get car service I was taken care of immediately and waited about an hour was done More

by NEISHAWHITFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Smith
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Aug 02, 2026 -

Volkswagen of Orland Park responded

Thank you, Neishawhitfield, for your wonderful review! We're thrilled to hear that you experienced great service and were taken care of immediately. Your feedback inspires our team to continue providing reliable and customer-centric support, and we look forward to welcoming you back soon!

July 30, 2026

Went for an oil change Went to get my oil change that was due Went to get my oil change that was due that month More

by Abrill200509
Recommend Dealer
Yes
Employees Worked With
Robert Negrete
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Aug 02, 2026 -

Volkswagen of Orland Park responded

Thank you for the 5 star review! We're thrilled to hear that you received the oil change you needed and appreciate your trust in our reliable service. We look forward to supporting you again soon!

July 25, 2026

Everything was ok, just don't understand how you bring your car for service and they don't run it thru the car wash quick? More

by Rich.Lesiak
Recommend Dealer
Yes
Print
Aug 02, 2026 -

Volkswagen of Orland Park responded

Rich, thank you for your feedback! We appreciate your understanding that everything was ok, and we apologize for not washing your car after service. Your experience is important to us, and we will work on ensuring our customer-centric approach includes this quality service in the future. We hope to see you again soon!

July 11, 2026

Great people that make understand good customer service, would highly recommend. Kelly and Guardo are exceptional. More

by JWGRUBBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gleb Simanovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raynor Golding
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kukulka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terrell Barry, Fernando Sanchez
Print
Aug 02, 2026 -

Volkswagen of Orland Park responded

Thank you for your wonderful review! We're thrilled to hear that you found our team, especially Kelly and Guardo, to be exceptional in providing reliable and customer-centric service. Your recommendation means a lot to us, and we look forward to welcoming you back soon!

July 11, 2026

We agreed on thing but unfortunately when i picked up my car they change the agreement More

by saadeh.ziad82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Jul 14, 2026 -

Volkswagen of Orland Park responded

Dear Ziad, I sincerely apologize for the confusion regarding your car agreement. We do not have an employee named Fernando in service department. Please reach out to our service manager to discuss your issue as we try to meet all customer expectations. Thank you.

Jul 16, 2026 -

saadeh.ziad82 responded

Sorry, his name is Roberto

July 09, 2026

No customer service after purchase Waiting over 3 weeks to get an issue fixed No updates, No phone calls More

by TRACYPLUSKOTA
Recommend Dealer
No
Print
Jul 26, 2026 -

Volkswagen of Orland Park responded

Tracy, I’m truly sorry to hear about the issues you’ve experienced with your new car. It’s disappointing to learn that you’ve been waiting over three weeks without updates.

July 09, 2026

It was great. Friendly staff. Took me in when my appointment was actually for the next day. Very friendly and kind staff. More

by ameil3
Recommend Dealer
Yes
Print
Aug 02, 2026 -

Volkswagen of Orland Park responded

Thank you, ameil3, for your wonderful review! We're thrilled to hear that our friendly and kind staff were able to accommodate you, even on the wrong day. Your feedback truly reflects our commitment to customer-centric service, and we look forward to welcoming you back soon!

July 08, 2026

Service advisor was not helpful at all and mentioned several times that I did not purchase the car there. He didn’t seem to care it was there for warranty work. Had the car all day and did not fix a thi More

by Rvtaccurate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelly Smith
Print
Jul 11, 2026 -

Volkswagen of Orland Park responded

We are sorry to hear about your experience with our service advisor. Your feedback about the lack of support and communication regarding your warranty work is important to us, and I appreciate you bringing it to our attention. We strive for customer-centric service and will address these issues to ensure a more reliable and trustworthy experience in the future. Please feel free to reach out directly so we can assist you further and keep you updated on your part order.

July 06, 2026

Easy, informative, and caring. They kept me informed the whole time and made it easy. More

by ROMESNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kukulka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jul 06, 2026 -

ROMESNELL responded

Nice and easy.

Jul 11, 2026 -

Volkswagen of Orland Park responded

Thank you, Romesnell, for your wonderful review! We're thrilled to hear that you found our service easy, informative, and caring. Your feedback inspires our team to continue providing reliable and trustworthy support, and we look forward to serving you again soon!

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