Volkswagen of Orland Park

Broken Promise and Unethical business Dealer was 2 hrs away, communicated like crazy to get me to come to them. This part was good and I drove there only to wait 3hrs just to close. Then Dealer was 2 hrs away, communicated like crazy to get me to come to them. This part was good and I drove there only to wait 3hrs just to close. Then it gets worse, once they hand me the (Key) I said, hold on.. where is the other key, this isn't gonna do. Natalia said, I will check and also let Matt know and we will get back with you tomorrow. Next day no call.. so I had to call... she put me off and said Matt will talk to you. Matt picks up, says he didn't know about this (ugh) So I explain again and said I want my key.. he told me that he would get with the owner and get the key (I didn't care I stated, the deal was for the car with all included (keys too). Since this time, no replies and still I am without a key.. this is not good business and if I had known before.. I would have told them to deduct the cost of replacement.. Buyers beware!!!!!!!!! More

Great serivice ! Thanks for helping me get my atlas ! I appreciate your time and effort to get me the vehicle I wanted ! Thanks to Matt kutyna and the team. Thanks for helping me get my atlas ! I appreciate your time and effort to get me the vehicle I wanted ! Thanks to Matt kutyna and the team. More

Awesome customer service Ed the service manager was incredible in explaining service. He is calm and understanding. Everyone was very attentive without being overbearing durin Ed the service manager was incredible in explaining service. He is calm and understanding. Everyone was very attentive without being overbearing during the selection process. More

Good as always, too bad they don’t take VW credit. My first time stopping by for a regular oil change. Usually I would schedule it but they told me: just come and will take care if you. And they did a My first time stopping by for a regular oil change. Usually I would schedule it but they told me: just come and will take care if you. And they did as always. The only bad part of everything was when I was getting ready to pay and told them I wanted to use a Volkswagen gift card. They told me that, at the moment, they weren’t taking any Volkswagen credit, so I’m still stock with my gift card that expires soon. More

Excellent service. Problem I came in for was tire noise. Noises are often very hard to determine cause. The noise I came in for was what I thought was tire noise. The service department did all that could Noises are often very hard to determine cause. The noise I came in for was what I thought was tire noise. The service department did all that could be done to determine cause but no defects or me hanical problems could be found be found. Conclusion was that a front tire may be the problem but nothing could be found wrong with tires. The time they spent insuring everything was OK was appreciated. For now, I will continue monitor the noise and then make decision about tires which only have 20,000 miles on them. More

Very friendly, accommodating, fast, caring!! I’ve had a bad experience with mike Hagerty, and I will travel past them. And travel 45 minutes from my home to visit them instead!!! I’ve had a bad experience with mike Hagerty, and I will travel past them. And travel 45 minutes from my home to visit them instead!!! More

Visiting too often for similar problems. Since passing 100,000 miles, I have visited this dealership too often. Within 11 months my windshield wipers failed twice. Costing me nearly $1300. Since passing 100,000 miles, I have visited this dealership too often. Within 11 months my windshield wipers failed twice. Costing me nearly $1300. Then my brakes had problems; the front and then back failed me. Both within two years. Another $1200. For the most part my Rabbit has been "healthy" I have had to replace both of my front light bulbs Received a dashboard message that "a light bulb" had failed, but it turned out to be just a warning that the back two lights were about to fail. Had them replaced. More

Sevice Everyone was very nice. It was longer than expected because they hit some snags with the recall. They were also knowledgeable. Very clean waiting a Everyone was very nice. It was longer than expected because they hit some snags with the recall. They were also knowledgeable. Very clean waiting area More

Volkswagen Jetta Great service, great people, were able to find my vehicle in a different city and had the car transported to the dealership within two business days. Great service, great people, were able to find my vehicle in a different city and had the car transported to the dealership within two business days. Would recommend to any fresh graduates looking for people to work with you and find the car that YOU want. More

Fast service Great customer service. fast service. I took my vehicle in for service and they quickly diagnosed the problem. I was out of there in less than an ho Great customer service. fast service. I took my vehicle in for service and they quickly diagnosed the problem. I was out of there in less than an hour. Will definitely return and recommend. More