Volkswagen of Palm Springs
Cathedral City, CA
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BUYER BEWARE I spoke to Keith Stegall via emails, very quick to respond to any of my questions, we agreed to pricing, down payment and even rate over emails and wa I spoke to Keith Stegall via emails, very quick to respond to any of my questions, we agreed to pricing, down payment and even rate over emails and was set to come in and take a look at the vehicle and take delivery, before setting a time with Keith I asked if the vehicle had a clean CARFAX, he replied that the vehicle did indeed have a clean car fax. so I made the trip from riverside to palm springs, over an hour long trip on a Sunday afternoon around 2:30-3p.m upon arrival with my brother ( a certified Mercedes Benz technician and alignment expert) Keith was assisting another customer which gave us time to look at the vehicle. after a quick glance under the hood of the vehicle we noticed what looked to be overspray and began to inspect that section further, we then found spot welds and seem welds. obviously the truck appeared to have been involved in an accident. the rest of the vehicle looked great, but I didn't drive over an hour for a truck who I was told was clean and clear but ends up not being. Keith attended us and I brought up my concern, I still liked the truck and was still very interested but I didn't justify the price anymore because that was for a truck with a supposed clean car fax. after bringing up the issue Keith said "well it has a clean carfax" which upset me because it was clear the vehicle was NOT clean. I then asked to see what we can negotiate on the price, to which I got a quick NO. how do you price a truck at 15,995 advertising it as clean and when it comes out NOT clean you maintain the same price? I asked for him to talk to his manager so we can work something out, he walked away and within ONE minute he was back saying no we wont move on the price, so I decided we didn't have a deal, I wasn't going to buy a truck that was advertised at a set price after being told it was clean and come to find out it is NOT clean and be expected to pay the SAME price. a manager never spoke to me, never called me, didn't even apologize for the inconvenience of making the hour long drive and waste of time. so buyer beware and make sure you look at every pre owned vehicle very carefully when purchasing from this dealer. More