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Volkswagen of Salem

Salem, OR

Overview
Employees
Reviews
Vehicles
4.2
1,297 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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3335 Del Webb Ave NE

Salem, OR

97301

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Showing 1,297 reviews

April 01, 2026

Brought my car in for repairs they fixed them all and made it right very happy with their work More

by Lbrmj
Recommend Dealer
Yes
Employees Worked With
Cody
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Apr 01, 2026 -

Volkswagen of Salem responded

We’re delighted to hear that our team addressed all repairs on your Volkswagen Passat. Thank you for sharing your satisfaction with the work performed. We look forward to helping keep your Passat running smoothly. Best Regards, Gregory Bell Service Manager gbell@lithia.com

April 01, 2026

Clean welcoming showroom with friendly sales staff. Closing process went smoothly and helpful staff set up technology features for me. More

by WEBER.SEATTLE
Recommend Dealer
Yes
Employees Worked With
Michael Wenzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Orosco
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Apr 01, 2026 -

Volkswagen of Salem responded

We appreciate you noting our clean showroom and friendly sales team. It’s great to hear the closing went smoothly and that our staff could help set up your Jetta’s tech features. Enjoy your new Volkswagen Jetta! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

March 31, 2026

Great service every visit - service techs always on point - always take my car to vw of Salem More

by JSAUER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2026 -

Volkswagen of Salem responded

Thanks for trusting our technicians with your Volkswagen Jetta. We’re thrilled they consistently meet your expectations and look forward to servicing your Jetta again. Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 30, 2026

Perry was wonderful Kaulin was great at explaining my options overall great experience Will but from them again More

by DJRYA43
Recommend Dealer
Yes
Employees Worked With
Perry and kaulin
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Mar 30, 2026 -

Volkswagen of Salem responded

Delighted to hear our team guided you smoothly through your options and that you're enjoying your Volkswagen Taos. We appreciate you choosing us and look forward to supporting you in the future. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

March 29, 2026

It was a great amazing adventure that was in no rushed by our car salesman More

by AMZANDER25
Recommend Dealer
Yes
Employees Worked With
Skip Collins
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Mar 29, 2026 -

Volkswagen of Salem responded

What a pleasure to hear that acquiring your used Dodge felt like a smooth, unhurried adventure. We appreciate you sharing your experience. Our team looks forward to helping you again. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

March 28, 2026

I was delivered a car with a busted windshield, without my knowledge. hopefully getting it fixed soon. More

by MICHELKASSANDRA
Recommend Dealer
Yes
Employees Worked With
AZ
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Mar 30, 2026 -

Volkswagen of Salem responded

Thank you for this feedback, Michel. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

Mar 30, 2026 -

MICHELKASSANDRA responded

hi there my number is 7206489376. have been trying to get ahold of someone for days now with someone supposed to be returning my call today. I'm at work until about 3pm but can step out for a minute if needed before then. looking forward to hearing from you, thank you.

March 28, 2026

A nightmare to deal with regarding service given. So much, according to them, is counsedence. xx. More

by DEB2GRAM1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Bell
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2026 -

Volkswagen of Salem responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

Apr 02, 2026 -

Volkswagen of Salem responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

Apr 03, 2026 -

DEB2GRAM1991 responded

My contact information - phone - 503.559.4614, email - deb2gram1991@yahoo.com Debi Stiers

March 28, 2026

Long time customer with multiple vehicles purchased at this dealership... Current service lifetime agreement and almost turned away as a walk in first to open first to arrive customer... After oil change More

by GLASSMAIL2015
Recommend Dealer
No
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Apr 02, 2026 -

Volkswagen of Salem responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

Apr 02, 2026 -

Volkswagen of Salem responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 27, 2026

Service was great. They took care of my needs to the fullest. Thank you Easy pick up More

by tonygelissen
Recommend Dealer
Yes
Employees Worked With
Very well
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Mar 28, 2026 -

Volkswagen of Salem responded

It’s wonderful to hear our service team fully addressed your needs and made pickup seamless for your Volkswagen Tiguan. Please let us know if there is anything else we can assist you with. Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 25, 2026

The were very nice to work with. This is the second vehicle I have purchased from this dealership. More

by SHERIHAYES1
Recommend Dealer
Yes
Employees Worked With
Matthew Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Reid
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Mar 25, 2026 -

Volkswagen of Salem responded

Thank you for choosing us again for your second purchase. We’re glad our team was welcoming and helpful during your experience. We look forward to assisting you in the future. Best Regards, Gregory Bell Service Manager gbell@lithia.com

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