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Volkswagen of Salem

Salem, OR

Overview
Employees
Reviews
Vehicles
4.3
378 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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3335 Del Webb Ave NE

Salem, OR

97301

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Showing 378 reviews

April 14, 2024

This was a great experience for a first time buyer! Everyone that helped was extremely nice and willing to do all they could. More

by NOWA.GROWA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse
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Apr 15, 2024 -

Volkswagen of Salem responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

Helpful
April 12, 2024

Ridiculous people who are rude and prices for everything are for only wealthy folks can afford. More

by RICHARDHILL352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erin Stack
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 12, 2024

Salem VW has done good work on my Tiguan and the communication with the service manager has improved significantly in the last couple visits. My only issue is the amount of additional maintenance More

by jgamaney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh McElwain
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Apr 13, 2024 -

Volkswagen of Salem responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Gregory Bell Service Manager gbell@lithia.com

Helpful
April 12, 2024

Great people to work with. The vehicle fit our needs and was an excellent price. More

by MGRENZ
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin, Tanner
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Apr 13, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

Helpful
April 08, 2024

They do a great job in taking care of doing the lifetime oil changes we signed up for. More

by david.l.snook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Volkswagen of Salem responded

David, We are very happy to hear Gregory provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Gregory Bell Service Manager gbell@lithia.com

Helpful
April 08, 2024

Devin at the Service center was the most amazing and capable employee I dealt with through my whole experience at WV of Salem. He went above and beyond for us. More

by AMANDACKROLCZYK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin
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Apr 08, 2024 -

Volkswagen of Salem responded

Amanda, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Devin met your service expectations. Thank you for choosing Volkswagen of Salem, we look forward to having you as a valued customer for many years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

Helpful
April 07, 2024

Triple check their paperwork before you sign anything - you might find add-ons that you said you did not want multiple times More

by Md
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Erin Stack
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Volkswagen of Salem responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

Helpful
April 07, 2024

Couldn’t see the vehicle before purchase. When received vehicle has minor issues like paint wasn’t correct on wing. Only one tire on an AWD was changed. Alignment is terrible since only one t More

by NODNARB5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Igor
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Apr 11, 2024 -

Volkswagen of Salem responded

We're sorry that your visit wasn't completely satisfying. Would it be possible for someone from our management team to reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

Helpful
April 05, 2024

I paid about $200. 00 to be told what was wrong with the car. The office was great. They kind of fixed the fender by pushing it back in place but did not use anything to More

by RJWEAVER01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Gregory Bell Service Manager gbell@lithia.com

Helpful
April 04, 2024

I always get great service here, everyone is very friendly. I would definitely recommend it! More

by PETRO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2024 -

Volkswagen of Salem responded

Thanks for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

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