We recently purchased a used vehicle and while the
process itself wasnt too bad, the ending was a disappointment. While we were agreeable to some things in regards to the deal, we werent told until th
process itself wasnt too bad, the ending was a disappointment. While we were agreeable to some things in regards to the deal, we werent told until the signing that the vehicle only had one key, no FOBS, just a single key. The vehicle was also missing a manual and a spare tire with the jack kit. While this may not seem like a lot to some people, when you make a large purchase like this everything counts. This vehicle may be used, but its new to us so a manual would be a big help. Having to open the door with the key is not the end of the world but having the FOB for remote opening and closing is something we wanted when we spent our money on this car. And a spare tire with the changing kit? That should just be a given, every car should be sold with one because in the event of a tire problem you need to be able to change it. So because of this we will have to spend more money on things that we shouldnt have to, the keys themselves are not cheap! These are things a dealership could have easily taken care of with hardly any expense to them. All we were told over and over again was oh, this is how the car was when we got it from auction. Yea, so what, we dont need to keep hearing that when all it takes is just a few extra things to provide your customers with good service. Now I will say we should have spoken up more, we should have made the demands, but for us it just didnt seem like it was something that we should have to waste our energy on demanding. It should be a common courtesy, something a large, well known dealership would do on their own because it certainly wouldnt cost them much at all but would have made a big difference to us. When we brought the vehicle back to have something fixed I was told a spare tire would be found for us but nope, nothing was done about that. I am sure it will be chalked up to miscommunication, oh we thought you knew, oh we dont provide that, excuses to make it not their fault. But again, these are things this dealership could have taken care of so easily. Its the little things, and with one of them being about safety, it should have been resolved before we left the dealership. We are sorely disappointed these needed things couldnt be taken care of for us, the customer. Maybe if we were purchasing a brand new, very expensive model we would have received better results, thats sad to consider but we cant help but feel that way. In any case, we now we know and if we had to do all over again we would choose another dealership to purchase from which we will do when we are looking for our other vehicle.