Volkswagen of Salem - Service Center

Horrible communication, untruthful, no desire to help, quick to brush off questions that need addressed and very disparaging. quick to brush off questions that need addressed and very disparaging. More

They were not very quick, too hard to schedule, and left the car pretty dirty after the maintenance/recall work. the car pretty dirty after the maintenance/recall work. More

I was not impressed with the service department. I was told to bring my diesel truck in because they have a diesel mechanic. Turns out he couldn’t work on it for some reason. They did refund the ser I was told to bring my diesel truck in because they have a diesel mechanic. Turns out he couldn’t work on it for some reason. They did refund the service fee which was nice, but it was a huge time waste for me. Not sure I’ll ever be back for service or sales at this point. I hope your experience will be better than mine. Good luck! More

The service center people were professional, helpful, honest with me, and offered me a rental car while mine was in the shop. The length of time I had to wait for the car to be fixed was 3 weeks! Though honest with me, and offered me a rental car while mine was in the shop. The length of time I had to wait for the car to be fixed was 3 weeks! Though it took a while to get the parts and the rental cost grew, They didn’t charge me for the whole time. I was grateful for that and the use of a rental car. My Jetta is fixed now and running well. More

Slow service department. Would not recommend. They schedule you a time for an oil change then make you wait an entire day to complete the 30 minute service. Would not recommend. They schedule you a time for an oil change then make you wait an entire day to complete the 30 minute service. More

Very happy with our service at VW of Salem. Ryan is an awesome technician & all the service staff is amazing. Ryan is an awesome technician & all the service staff is amazing. More

Very polite and courteous treated me like a person instead of a number very kind place to come instead of a number very kind place to come More

Was very happy with my service. Cost was more than expected. Service was great! Would use you again. Cost was more than expected. Service was great! Would use you again. More

I was very pleased with the service and kindness of the staff. Very professional! I will recommend your service to others. staff. Very professional! I will recommend your service to others. More

I took my Bug in because an interior light was continuously on, thus draining the battery. Your tech could find nothing wrong other than I needed a new battery. When I started to leave the dealers continuously on, thus draining the battery. Your tech could find nothing wrong other than I needed a new battery. When I started to leave the dealership, the light was still on! It took your guy at the desk who makes the appointments and takes the payments, 15 seconds to realize there is a ( not obvious) on-off switch for the light. THAT was the problem. Your tech didn't notice this? Or inform me? My head is still swimming. Seriously. Other than that all services were handled well. But REALLY! A switch? More