Daniel Gonzales
Daniel Gonzales at Volkswagen of Salem

Daniel Gonzales

Service

Volkswagen of Salem

3335 Del Webb Ave NE
Salem, OR 97301

4.3
219 Reviews
4.3

219 Reviews

Write a Review

219 Reviews of Daniel Gonzales

April 16, 2026

Dealership Rating
Employee Rating

My 2. 5 year old car stopped working and I had to tow it into the dealership. We had to get a ride from the tow truck to the dealership and then the deale More

by happydays434
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gregory Bell

Apr 16, 2026

Volkswagen of Salem responded

I'm sorry to hear you had a bad experience; I would like to speak with you to further hear about your experience and who helped you and i hope to get this resolved to your liking. Please contact me at 971-273-4292 or Gbell@lithia.com

April 10, 2026

Dealership Rating
Employee Rating

Team had to troubleshoot an error and make sure my car was sound. They identified the problem and it was fixed. Very much appreciated all they did I! More

by Vidalocafz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell

Apr 10, 2026

Volkswagen of Salem responded

We’re happy our team was able to quickly identify and fix the issue on your Volkswagen Eos. It means a lot to know you appreciated their thorough work. We look forward to helping your Eos stay in top condition. Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 31, 2026

Dealership Rating
Employee Rating

Great service every visit - service techs always on point - always take my car to vw of Salem More

by JSAUER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell

Mar 31, 2026

Volkswagen of Salem responded

Thanks for trusting our technicians with your Volkswagen Jetta. We’re thrilled they consistently meet your expectations and look forward to servicing your Jetta again. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 19, 2026

Dealership Rating
Employee Rating

Service was fine, staff were polite, and everything met my expectations overall during this visit. More

by TKLEIN140
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell

Feb 20, 2026

Volkswagen of Salem responded

It’s great to hear that your Volkswagen GTI service visit went smoothly and that our team treated you courteously. Thank you for sharing your positive experience. We look forward to caring for your GTI again in the future. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 18, 2026

Dealership Rating
Employee Rating

Wasn’t there to actually give feed back but my partner sat there for a very long time without being given any updates on there service being done plus it looks like they charged me for a free lifetime oil More

by Steven E.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell

Feb 18, 2026

Volkswagen of Salem responded

Steven, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 15, 2026

Dealership Rating
Employee Rating

Will never bring our vehicle back. It's been in your shop multiple times, each one more expensive. The last time, they repaired items not requested, "discovered " things that needed a More

by HUD46
Recommend Dealer
No

Other Employees Tagged: Gregory Bell , Repair person

Feb 18, 2026

Volkswagen of Salem responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

Feb 18, 2026

Volkswagen of Salem responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

January 24, 2026

Dealership Rating
Employee Rating

I’ve been going here for oil changes for 9 years, and they consistently provide wonderful service! More

by C.REDFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell

Jan 24, 2026

Volkswagen of Salem responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Gregory Bell Service Manager gbell@lithia.com

January 15, 2026

Dealership Rating
Employee Rating

My questions were not addressed properly. Person responsible was annoyed to have my questions and was rude. They were not willing to tell me what is the minimum I needed to make the car safe More

by Mina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gregory Bell

Jan 19, 2026

Volkswagen of Salem responded

Thank you for providing this feedback, Mina, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Gregory Bell Service Manager gbell@lithia.com

Jan 19, 2026

Volkswagen of Salem responded

Thank you for providing this feedback, Mina, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Gregory Bell Service Manager gbell@lithia.com

January 04, 2026

Dealership Rating
Employee Rating

Very friendly staff great service in and out in no time I would highly recommend him for service on your vehicle More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell

Jan 04, 2026

Volkswagen of Salem responded

Thank you for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Gregory Bell Service Manager gbell@lithia.com

January 02, 2026

Dealership Rating
Employee Rating

Professional auto services and friendly customer services following through all details. Josh has excellent customer services and treat customers with care and mindfulness. More

by Anthony Wong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell , Josh and Greg

Jan 03, 2026

Volkswagen of Salem responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Gregory Bell Service Manager gbell@lithia.com

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