My 2.
5 year old car stopped working and I had to tow it into the dealership.
We had to get a ride from the tow truck to the dealership and then the deale
5 year old car stopped working and I had to tow it into the dealership.
We had to get a ride from the tow truck to the dealership and then the dealership again refused to lend me a car- they were “out for the month “ even though I had the extended warranty.
If you want to be taken care of don’t go here
They also were horrible to purchase from!
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by happydays434
Verified Customer
Verified Customer
Service Price Transparency
Apr 16, 2026 -
Volkswagen of Salem responded
I'm sorry to hear you had a bad experience; I would like to speak with you to further hear about your experience and who helped you and i hope to get this resolved to your liking.
Please contact me at 971-273-4292 or Gbell@lithia.com
Team had to troubleshoot an error and make sure my car
was sound. They identified the problem and it was fixed. Very much appreciated all they did I!
was sound. They identified the problem and it was fixed. Very much appreciated all they did I!
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by Vidalocafz
Verified Customer
Verified Customer
Service Price Transparency
Apr 10, 2026 -
Volkswagen of Salem responded
We’re happy our team was able to quickly identify and fix the issue on your Volkswagen Eos. It means a lot to know you appreciated their thorough work. We look forward to helping your Eos stay in top condition.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Great service every visit - service techs always on point
- always take my car to vw of Salem
- always take my car to vw of Salem
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by JSAUER1
Verified Customer
Verified Customer
Service Price Transparency
Mar 31, 2026 -
Volkswagen of Salem responded
Thanks for trusting our technicians with your Volkswagen Jetta. We’re thrilled they consistently meet your expectations and look forward to servicing your Jetta again.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Service was fine, staff were polite, and everything met
my expectations overall during this visit.
my expectations overall during this visit.
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by TKLEIN140
Verified Customer
Verified Customer
Service Price Transparency
Feb 20, 2026 -
Volkswagen of Salem responded
It’s great to hear that your Volkswagen GTI service visit went smoothly and that our team treated you courteously. Thank you for sharing your positive experience. We look forward to caring for your GTI again in the future.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Wasn’t there to actually give feed back but my partner
sat there for a very long time without being given any updates on there service being done plus it looks like they charged me for a free lifetime oil
sat there for a very long time without being given any updates on there service being done plus it looks like they charged me for a free lifetime oil change. And for that I give them 3 stars instead of more.
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by Steven E.
Verified Customer
Verified Customer
Service Price Transparency
Feb 18, 2026 -
Volkswagen of Salem responded
Steven, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Will never bring our vehicle back.
It's been in your shop multiple times, each one more expensive. The last time, they repaired items not requested, "discovered " things that needed a
It's been in your shop multiple times, each one more expensive. The last time, they repaired items not requested, "discovered " things that needed attention, and NEVER fixed what we brought it in for. Will sell the car ASAP and never a Volkswagen again!
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by HUD46
Verified Customer
Verified Customer
Feb 18, 2026 -
Volkswagen of Salem responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Feb 18, 2026 -
Volkswagen of Salem responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
I’ve been going here for oil changes for 9 years, and
they consistently provide wonderful service!
they consistently provide wonderful service!
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by C.REDFORD
Verified Customer
Verified Customer
Service Price Transparency
Jan 24, 2026 -
Volkswagen of Salem responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
My questions were not addressed properly.
Person responsible was annoyed to have my questions and was rude. They were not willing to tell me what is the minimum I needed to make the car safe
Person responsible was annoyed to have my questions and was rude. They were not willing to tell me what is the minimum I needed to make the car safe rather than doing everything they suggested. It was very expensive. Waiting area was not the best.
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by Mina
Verified Customer
Verified Customer
Service Price Transparency
Jan 19, 2026 -
Volkswagen of Salem responded
Thank you for providing this feedback, Mina, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Jan 19, 2026 -
Volkswagen of Salem responded
Thank you for providing this feedback, Mina, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Very friendly staff great service in and out in no time I
would highly recommend him for service on your vehicle
would highly recommend him for service on your vehicle
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by WNG4
Verified Customer
Verified Customer
Service Price Transparency
Jan 04, 2026 -
Volkswagen of Salem responded
Thank you for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Professional auto services and friendly customer services
following through all details.
Josh has excellent customer services and treat customers with care and mindfulness.
following through all details.
Josh has excellent customer services and treat customers with care and mindfulness.
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by Anthony Wong
Verified Customer
Verified Customer
Service Price Transparency
Jan 03, 2026 -
Volkswagen of Salem responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com