Gregory Bell
Gregory Bell at Volkswagen of Salem

Gregory Bell

Service

Volkswagen of Salem

3335 Del Webb Ave NE
Salem, OR 97301

4.2
384 Reviews
4.2

384 Reviews

Write a Review

384 Reviews of Gregory Bell

May 25, 2026

Dealership Rating
Employee Rating

Price was fine but totally unwilling to deal on trade in or financing. Essentially ended up back where they got the asking price. Also messed up on the down payment and over billed. Finally did not have the More

by MHAGOOD1998
Service Price Transparency
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Recommend Dealer
No
May 28, 2026

Volkswagen of Salem responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

May 18, 2026

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Good service and friendly. I would recommend friend or family. The show room and waiting area small but nice. More

by DSENG
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Daniel Gonzales

May 18, 2026

Volkswagen of Salem responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

April 16, 2026

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Employee Rating

My 2. 5 year old car stopped working and I had to tow it into the dealership. We had to get a ride from the tow truck to the dealership and then the deale More

by happydays434
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Daniel Gonzales

Apr 16, 2026

Volkswagen of Salem responded

I'm sorry to hear you had a bad experience; I would like to speak with you to further hear about your experience and who helped you and i hope to get this resolved to your liking. Please contact me at 971-273-4292 or Gbell@lithia.com

April 10, 2026

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Employee Rating

Team had to troubleshoot an error and make sure my car was sound. They identified the problem and it was fixed. Very much appreciated all they did I! More

by Vidalocafz
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Daniel Gonzales

Apr 10, 2026

Volkswagen of Salem responded

We’re happy our team was able to quickly identify and fix the issue on your Volkswagen Eos. It means a lot to know you appreciated their thorough work. We look forward to helping your Eos stay in top condition. Best Regards, Gregory Bell Service Manager gbell@lithia.com

April 06, 2026

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Every time I go to get an oil change, i leave with at least $2,000 worth of charges. I feel they just want to sell me stuff whether I need it or not. When I press, they find out I really didn’t need all More

by Luisa
Service Price Transparency
Workmanship
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Recommend Dealer
No
Apr 10, 2026

Volkswagen of Salem responded

We're sorry that you didn't have a completely satisfying experience, Luisa. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Gregory Bell Service Manager gbell@lithia.com

April 05, 2026

Dealership Rating
Employee Rating

I was very disappointed in my last time there as my appointment was at 10:30 am and when I returned at 2:15 it was not done. I was told it would be ready between 12-1. No one called me about anything. More

by RMCLOCKE
Service Communication
Recommend Dealer
Yes
Apr 05, 2026

Volkswagen of Salem responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 31, 2026

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Great service every visit - service techs always on point - always take my car to vw of Salem More

by JSAUER1
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Daniel Gonzales

Mar 31, 2026

Volkswagen of Salem responded

Thanks for trusting our technicians with your Volkswagen Jetta. We’re thrilled they consistently meet your expectations and look forward to servicing your Jetta again. Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 28, 2026

Dealership Rating
Employee Rating

A nightmare to deal with regarding service given. So much, according to them, is counsedence. xx. More

by DEB2GRAM1991
Service Price Transparency
Workmanship
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Recommend Dealer
No
Apr 02, 2026

Volkswagen of Salem responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 23, 2026

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Terrible service, terrible warranty help, will not purchase a VW again after the care I have been given. More

by Tdpe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 27, 2026

Volkswagen of Salem responded

Thank you for providing this feedback, and we apologize for not delivering an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 15, 2026

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Employee Rating

It was extremely basic. Employees weren't really that friendly nor did they really greet me and borderline ignored me when I walked in. It just felt like I was inconvenienci More

by APANTALEON15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 20, 2026

Volkswagen of Salem responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Gregory Bell Service Manager gbell@lithia.com

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