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Volkswagen of Salem - Service Center

Salem, OR

4.2
366 Reviews

366 Reviews of Volkswagen of Salem - Service Center

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March 04, 2024

Even though I purchased the used TAOS from the Armstrong VW Dealer in Gladstone OR. He and David Quarles were very welcoming. The selling dealership over filled the oil by one quart. Salem dealership fixed More

by RTKLOESS
Recommend Dealer
Yes
Employees Worked With
Devin Hand
Jul 08, 2024 -

Volkswagen of Salem responded

Thanks for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 02, 2024

Excellent service. Very down to earth folks who are relatable and professional. Very responsive and glad we could work out a deal. More

by JEREMYELTCOOK
Recommend Dealer
Yes
Employees Worked With
Matthew Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Reid
Mar 02, 2024 -

Volkswagen of Salem responded

Thank you, Jeremy, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 29, 2024

Always organized, helpful, and courteous. Dave has been my go-to guy from the beginning. He tells me what I need to have done--and what I don't. In his absence, Devin was very careful to expl More

by NOBOOHOOING
Recommend Dealer
Yes
Employees Worked With
First Dave, then Devin, then Dave
Jul 12, 2024 -

Volkswagen of Salem responded

Thank you for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad Dave and the team provided you with great customer service, and we look forward to seeing you again! Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 29, 2024

All good except for pushy sales writer Pushed into service contract when i said no but he kept on . More

by KRAM.PLUMB
Recommend Dealer
No
Employees Worked With
Matthew Reid
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Reid
Jul 25, 2024 -

Volkswagen of Salem responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 27, 2024

Everything went very well. Easiest time I've ever had buying a car. Very helpful. My only complaint is that I sent an email the next day with information that was requested, an More

by ROBOAXE324
Recommend Dealer
Yes
Employees Worked With
Matthew Reid
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Reid
Feb 28, 2024 -

Volkswagen of Salem responded

Thanks for sharing about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 26, 2024

It was great. Salesman was very knowledgeable and showed us everything we wanted to see More

by TED.KINTZ
Recommend Dealer
Yes
Feb 26, 2024 -

Volkswagen of Salem responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Ted, and we look forward to working with you again. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 26, 2024

Awesome guy in the service department Fast friendly answered all my questions I had for him. More

by FASTFISH89
Recommend Dealer
Yes
Employees Worked With
Matthew Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Reid
Feb 26, 2024 -

Volkswagen of Salem responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 19, 2024

Not friendly. Didn't come get me when my vehicle was done. Never does car washes. More

by CHATTERBX069
Recommend Dealer
No
Employees Worked With
Service department. 2 different people.
Feb 23, 2024 -

Volkswagen of Salem responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 18, 2024

He told me what was wrong with my car and how much it would cost to fix it. Gave me updates on the progress and how much it will cost me. More

by PJZEISZLER
Recommend Dealer
Yes
Feb 18, 2024 -

Volkswagen of Salem responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 17, 2024

Poor. Jetta was in the shop for 6 full days for transmission service, coolant service and diagnostics. Jetta wasn't touched in 6 days until I threatened to More

by FERRIERACODY
Recommend Dealer
No
Employees Worked With
maintenance
Feb 21, 2024 -

Volkswagen of Salem responded

Thank you for providing this feedback, Cody, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Gregory Bell Service Manager gbell@lithia.com

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