Volkswagen of Salem - Service Center

Got my car diagnosed within a day and parts ordered promptly, repair was done the within the week. promptly, repair was done the within the week. More

Service advisors spoke to me as if I was incompetent, interrupting me and rushing through conversations. When I picked up, they didn’t go over work that was done. I went to leave and my battery needed a interrupting me and rushing through conversations. When I picked up, they didn’t go over work that was done. I went to leave and my battery needed a jump. There was no complimentary cleaning provided (thought this was common, or at LEAST a vacuum or outside wash.) Most irritating of all, after spending an outrageous amount of money and time without my vehicle, my car still exhibits the issues it had prior, the sole reason for taking it in to get “fixed!” More

Great customer service. Very informative. I got my vehicle back before the promised time. I will be back in the future, with my non Volkswagen vehicles. Very informative. I got my vehicle back before the promised time. I will be back in the future, with my non Volkswagen vehicles. More

Fast and Professional and went above and beyond what I was expecting. Service manager is great was expecting. Service manager is great More

Brought my car in to get a key fob programmed to my car had great service had great service More

I was able to get my car in and fixed quickly even though it was under warranty and I didn’t pay anything. it was under warranty and I didn’t pay anything. More

Came in to have stuck hood latch repaired. Got home and it won’t open. $195 later. Now I have to go back. Got home and it won’t open. $195 later. Now I have to go back. More

The transportation by Uber or Lyft is great convenience feature and reduces stress and Great service from Greg feature and reduces stress and Great service from Greg More

The only complaint I have is the state my car was in when took deliver of the car. Water spots all over the car, somewhat dirty and a spot by the gas cap area that will need a retailer to remove. Other than took deliver of the car. Water spots all over the car, somewhat dirty and a spot by the gas cap area that will need a retailer to remove. Other than that sale of the car was good and I love the vehicle. More

Advisor was exceptional (Devin). Whomever the supervisor is was combative & a detriment to the dealership. The repair was substandard, & the problem made worse than it was when we br Whomever the supervisor is was combative & a detriment to the dealership. The repair was substandard, & the problem made worse than it was when we brought it in. We won't be back & wont be doing any business with them in the future (& I have owned nothing but VW's for more than 40 years). More