Volkswagen of Salem - Service Center

They seem to get the job done. However they are not always helpful. Took me almost a year to get recall done. Only have one car so told them I had to wait. Only after my prodding d However they are not always helpful. Took me almost a year to get recall done. Only have one car so told them I had to wait. Only after my prodding did they informed me that they have a courtesy vehicle that could take me home and pick me up. Too little-too late. More

Because of a delay I was treated very fairly. I always get good service from this dealership I always get good service from this dealership More

Unfortunately I chose to go here and regret it and they put my family at risk. I bought a car within 24hrs started shaking really bad, took it into Les schwab and it had a bent wheel, and shocks were bad: put my family at risk. I bought a car within 24hrs started shaking really bad, took it into Les schwab and it had a bent wheel, and shocks were bad: and obviously tried to cover it all up with 8ounces of weights on one wheel. I immediately called Volkswagen to get this fixed. They called said the tires were just rotated and it’s fine come grab it. I did pick it up because they said it was safe. Immediately no it wasnt safe the shake got even worse. Now we’re 2 weeks in and they are trying to go backwards .. fixing shocks, new wheel, and I didn’t mention they pushed out my sensors on the back had to replace those. Now I have a loaner for who knows how long and I had a EV, meaning now I have to pay for gas at 14mpg from the loaner. Then coming out to dealership 3 times now is frustrating. Money and time needs to be compensated. And I don’t get to enjoy my new car. After I get my car back I won’t be coming back. More

I got a scheduled oil change and I didn't get a car wash. No car wash No car wash More

Friendly and efficient. Timely. Told how long they would be servicing the car and it was done 10 minutes before. Timely. Told how long they would be servicing the car and it was done 10 minutes before. More

I have been doing business with this dealership for a lot of years and have always had excellent experiences with them. The service department in particular is very well managed. The staff is friendly and ea of years and have always had excellent experiences with them. The service department in particular is very well managed. The staff is friendly and easy to work with. They get the work completed in the estimated time and don't try to talk me into doing things to the car that aren't necessary More

I recently had the pleasure of visiting your Volkswagen dealership and I’m writing to commend the outstanding customer service I received. From the moment I arrived, the staff was welcoming, knowledgeable, dealership and I’m writing to commend the outstanding customer service I received. From the moment I arrived, the staff was welcoming, knowledgeable, and genuinely attentive to my needs. The representative I worked with took the time to listen to my concerns, provided clear and honest information, and made the entire process seamless. I especially appreciated the transparency.The attention to detail, prompt communication! Please extend my thanks to the entire team for their professionalism and dedication. I will not hesitate to recommend Volkswagen to friends and family. More

Needed extra key for truck. Volkswagen was gracious and paid for the key Tha k you Volkswagen was gracious and paid for the key Tha k you More

Was a quick and easy trip with great interactions with the Volkswagen dealership staff! Nothing bad to say about my experience! the Volkswagen dealership staff! Nothing bad to say about my experience! More

Devin is a great service advisor, listens to what I have to say and is very flexible. The technician took care of my vehicle and pointed out future repairs to address. to say and is very flexible. The technician took care of my vehicle and pointed out future repairs to address. More