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Volkswagen of Salem - Service Center

Salem, OR

4.1
579 Reviews
Call Service Center (503) 400-6307

579 Reviews of Volkswagen of Salem - Service Center

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May 30, 2025

It is easy to get an appointment and the waiting area allows me to work remotely so I really appreciate that. More

by Lincoln
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2025 -

Volkswagen of Salem responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 30, 2025

Great people to work with and they make sure that the car is working 100% More

by MAVRICK532
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
Report | Print
May 30, 2025 -

Volkswagen of Salem responded

Thank you for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 29, 2025

They were very helpful and set Me up with a car to use while they work on my car More

by LMOROD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2025 -

Volkswagen of Salem responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 29, 2025

Friendly, helpful, minimalist. They answered all my questions about my new car. I’m pretty satisfied. More

by Jon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wenzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2025 -

Volkswagen of Salem responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 29, 2025

Consistent, clean and knowledgeable They're friendly and always service my car in a timely manner More

by Taylor P
Recommend Dealer
Yes
Report | Print
May 29, 2025 -

Volkswagen of Salem responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 29, 2025

Bought my vehicle there. 100% satisfied. I would recommend anyone to purchase a vehicle from Volkswagen of Salem. Their service Department is great. More

by PREMO15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2025 -

Volkswagen of Salem responded

Thanks for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 28, 2025

Devin was great, I had a previous issue with the technician who handled the car on our first visit and vowed to not return to VW Salem due to the condescending behavior of another employee. I conta More

by Dwhalen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin
Report | Print
May 28, 2025 -

Volkswagen of Salem responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 22, 2025

They have horrible communication. They have struggled to fix my issue and when they have done stuff another dealership said it looks like it is done wrong. The service manager keeps t More

by Kody Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Bell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin Hand
Report | Print
May 26, 2025 -

Volkswagen of Salem responded

Kody, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 21, 2025

Enjoy visiting this work space. People are friendly and the waiting area is very nice and comfortable. More

by RACHELAREID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2025 -

Volkswagen of Salem responded

Rachel, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 20, 2025

They are efficient, prompt and accommodating. I really appreciate the extra service of taking me and picking me up from my work. More

by AOSUNA404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David from service Dept
Report | Print
May 20, 2025 -

Volkswagen of Salem responded

Thank you for choosing Volkswagen of Salem. Your service feedback and rating mean a lot to us. We're glad David was able to help, and we hope to see you again! Best Regards, Gregory Bell Service Manager gbell@lithia.com

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