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Volkswagen of Salem - Service Center

Salem, OR

4.1
519 Reviews
Call Service Center (503) 400-6307

519 Reviews of Volkswagen of Salem - Service Center

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December 29, 2023

Exceptional customer-centric service and support. Exceptional customer-centric service and support in a positive, comfortable and clean environment for us and our vehicle. I appreciate the collective More

by MotoMojo
Recommend Dealer
Yes
Employees Worked With
Josh McElwain, service tech Andre and support staff.
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Dec 30, 2023 -

Volkswagen of Salem responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Salem to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 29, 2023

I really appreciate them being very thorough and timely They took very good care of my car and gave me helpful information More

by MARLENA_THOMAS
Recommend Dealer
Yes
Employees Worked With
Greg
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Dec 30, 2023 -

Volkswagen of Salem responded

Thank you for the kind words for our service department, Marlena! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 29, 2023

Straight to the point. Process could have been faster. We sat at a desk waiting for 2.5hours More

by DRMOTT1231
Recommend Dealer
Yes
Employees Worked With
Matthew Reid
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Reid
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Dec 30, 2023 -

Volkswagen of Salem responded

We're sorry that you didn't have a 5-star visit and apologize for the delay. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 29, 2023

Not fully informed about electric vehicles. We bought an ID4 there VW needs to train is people better on EVs More

by Tom.easley48
Recommend Dealer
No
Employees Worked With
Sales maintenance contracting folks
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Jan 02, 2024 -

Volkswagen of Salem responded

Thank you for your review, Tom. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 27, 2023

They sent a video of detailed info on my car. They were very fast. And it's always so clean inside the waiting areas More

by trousdalekimmy
Recommend Dealer
Yes
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Dec 28, 2023 -

Volkswagen of Salem responded

Thanks for sharing about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 26, 2023

great customer service. Let me know of any issues and then took care of them More

by Linkbad21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Quarles
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Dec 27, 2023 -

Volkswagen of Salem responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 26, 2023

Easy to work with. Made me feel comfortable. A very nice experience. Experts, friendly, and informative More

by JOEYDAVIS503
Recommend Dealer
Yes
Employees Worked With
Greg
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Dec 27, 2023 -

Volkswagen of Salem responded

Thanks, Joey, for sharing about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 25, 2023

They were honest, helpful and made the buying process easy and affordable buy discounting the car to the point where we couldn't refuse! More

by RIECO
Recommend Dealer
Yes
Employees Worked With
Jason Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2023 -

Volkswagen of Salem responded

We are very happy to have provided you with such a positive experience! Congrats on your new vehicle! We sincerely value your business and look forward to your next visit. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 20, 2023

Selling cars that have been in accidents with out disclosing to the customer. Bad business practices. Reporting to the better business bureau. More

by Scottv163
Recommend Dealer
No
Employees Worked With
JJ Hunsaker, general manager.
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Dec 24, 2023 -

Volkswagen of Salem responded

We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 20, 2023

Service as always was fast, friendly and very efficient. Staff was extremely knowledgeable and took time to explain what was needed to be done More

by mjmunz0311
Recommend Dealer
Yes
Report | Print
Dec 21, 2023 -

Volkswagen of Salem responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Gregory Bell Service Manager gbell@lithia.com

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