Volkswagen of Salem - Service Center

Above & beyond! Dave assisted me with a difficult insurance company. Also helped with a repair thru my extended warranty. He is * stellar* !!! Dave assisted me with a difficult insurance company. Also helped with a repair thru my extended warranty. He is * stellar* !!! More

Professional Kept me updated Impressed with whole experience I would trust them with my car again experience I would trust them with my car again More

Very knowledgeable and efficient. Able to answer questions that other VW service departments could not. Able to answer questions that other VW service departments could not. More

On time, transparent and excellent customer service. He was very helpful on going theough the things that needed to be done He was very helpful on going theough the things that needed to be done More

Salesperson was pushy, didn't take time to understand what I wanted, and I ended up in a car I don't actually like. After the transaction was finished and we were waiting on finance he tried this weird ' what I wanted, and I ended up in a car I don't actually like. After the transaction was finished and we were waiting on finance he tried this weird 'gotcha' move about my music taste??? Then told me 'not that it's my business but you could have afforded something more expensive' like my dude if you'd backed off at any point maybe I would have. I've had good experiences there before and I want to be able to recommend the dealership to people who are commenting on my new car, but I just can't! Plus, I've received many texts and emails about rating! Which I've already done! If I could do it again I would not have purchased and gone somewhere else where I'd be heard and in my dream car. ????? More

We have had only good experiences at this location. We will continue to purchase our VW from here We will continue to purchase our VW from here More

I loved the way I was treated from jet waiting for me at the front door outside and shook my hand as I got out of the car the front door outside and shook my hand as I got out of the car More

I've sent 3 or 4 previous 2-3 star reviews with no response to my issue. Now I'm lowering rating to one star because they won't stop sending these review requests. They never ask for review on our s response to my issue. Now I'm lowering rating to one star because they won't stop sending these review requests. They never ask for review on our salesman, Ismael Jimenez. He seemed nice, but made promises he didn't keep (said car had two keys but it didn't). Cost me $400 to get a second key made. More

great customer service great customer service and experience. was telling me the process and when the car was going to be ready experience. was telling me the process and when the car was going to be ready More

Always a great experience with them. Very friendly and honest individuals. I would highly recommend Very friendly and honest individuals. I would highly recommend More