Volkswagen of Salem - Service Center

Great customer service every time. The staff go above and beyond and are very kind and respectful. The staff go above and beyond and are very kind and respectful. More

Did a full inspection and let me choose what I wanted to be done before preforming service. be done before preforming service. More

I am happy with the dealer and the people. My only issue is that I had my car service and the oil it is either too much or too little and I had to take the car back again. The oil light warnin My only issue is that I had my car service and the oil it is either too much or too little and I had to take the car back again. The oil light warning keeps appearing. I wish they will recheck everything before I take the car home, so I don’t have to come back. More

They keep me up to date on what is going on with my vehicle and they are responsive when I text back with in 20 minutes of sending the message vehicle and they are responsive when I text back with in 20 minutes of sending the message More

Devin was really helpful and provided excellent service. The service was quick and on time. The service was quick and on time. More

Went in to have my vehicle serviced as scheduled. David was a great communicator and very transparent about potential needs and cost. The service took less time than expected and enjoyed reading whil David was a great communicator and very transparent about potential needs and cost. The service took less time than expected and enjoyed reading while I waited. More

I waited very long before someone helped me. The person arrived and explained well what my car needed. He took care of me well. The person arrived and explained well what my car needed. He took care of me well. More

Took it there for fluid replacement it was adressed and fixed promptly and accurately specified from the manufacturers specifications fixed promptly and accurately specified from the manufacturers specifications More

The dealership is usually pretty amazing. But lately I've experienced some issues. Like the rental I just received with a chip in the window- not mentioned. The large warn hole in carpet- not But lately I've experienced some issues. Like the rental I just received with a chip in the window- not mentioned. The large warn hole in carpet- not mentioned. Broken seat adjuster- not mentioned. The years of issues fighting to get my radio fixed. Taking my car in for routine maintenance and getting it back and it's making a usual noise. I've never had issues with them before. But this! I've gotten better from them. More

It is easy to get an appointment and the waiting area allows me to work remotely so I really appreciate that. allows me to work remotely so I really appreciate that. More