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Volkswagen of South Charlotte
Charlotte, NC
2,187 Reviews
Thank you for visiting our website. My name is Mark Cohen. I am the General Manager/Owner here at the all new Volkswagen of South Charlotte. It is our ultimate goal here to provide you with all the information you request in an up front straight forward manner. My complete desire is to make sure that each and every customer is treated with the professionalism and courtesy that they come to expect from all of my staff.
If there is anything that I can do for you personally please do not hesitate to give me a call or visit me at the store. If you are not happy with your experience please let me know, so I can try to help.
Thanks
Mark Cohen
GM
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 2,187 reviews
February 19, 2019
Best experience getting a car Brandon was fair, pragmatic, and very knowledgeable about the car. He made my experience quick, efficient, and found the deal that I was looking for. Brandon was fair, pragmatic, and very knowledgeable about the car. He made my experience quick, efficient, and found the deal that I was looking for. He also has made himself very available - for an end-to-end, seamless car-buying process. I appreciate Brandon and would recommend him to my friends. Thanks Brandon! More
by caity
Employees Worked With
February 19, 2019
Amazing friendly service My experience was great and also my sales person Saadi Olmedo was Friendly and well knowledgeable. He Helped me understand and listen to my needs . My experience was great and also my sales person Saadi Olmedo was Friendly and well knowledgeable. He Helped me understand and listen to my needs . More
by Dannycab
Employees Worked With
Saaid Olmedo
February 19, 2019
Excellent I recently went to VW of South CLT to see what my options were, Saaid was very helpful, had so much knowledge about VW. All my concerns and doubts wer I recently went to VW of South CLT to see what my options were, Saaid was very helpful, had so much knowledge about VW. All my concerns and doubts were answered. The man has a gift. Planning a second visit to go see Saaid, only this time to walk out with a brand new car!!! More
by VWGIRL
Employees Worked With
Saaid Olmedo
February 18, 2019
Thousands for timing chain, even after being sued Millions of customers are being bilked out of thousands for KNOWN timing chain issues in ALL VW and Audi models since at least 2008. Volkswagen has ha Millions of customers are being bilked out of thousands for KNOWN timing chain issues in ALL VW and Audi models since at least 2008. Volkswagen has had a known timing chain issue where the tensioner loosens up and allows the timing chain to slip, ruining engines for VW and Audis. There was a class action lawsuit that VW/Audi lost but they did not admit faulty issues with all years. So, now they are finding that years in between the ones covered on the suit and after the ones covered on the suit are having the same issues and South Charlotte Volkswagen is quoting several thousands of dollars in repairs on timing chain issue for cars that are less than 100,000 miles, even though the suggested FIRST MAINTENANCE for timing chains is 105,000 to 110,000 miles. They are knowingly bilking customers out of thousands of dollars for an issue that they have known about for ten years and refused to fix. They have told us that our car either needs to have $2,121.92 of parts and $1,800 in labor or should be towed to another location. IT SHOULD NOT EVEN BE DRIVEN. It is a 2015, purchased new and suggested timing chain maintenance followed. And, we have been told IT IS NOT DRIVABLE unless we cough up over $3,000. MIND YOU, these issues were all know at the same time that VOLKWAGEN was completely aware of the TDI/DIESEL issue as well and that also cost them millions. VW and AUDI should be making all of these repairs FREE OF CHARGE. For more information, just Google timing chain settlement. ON Goole reviews, South Charlotte VW posted that they wanted to speak to us, so we called and have left two messages...with no replies from John Schmidt, the service manager More
by SjonesSweetartz
Employees Worked With
February 18, 2019
Bill Patterson My husband and I were in the market for a vehicle that would meet our needs. In a nutshell we are a family of five so space was important as well as My husband and I were in the market for a vehicle that would meet our needs. In a nutshell we are a family of five so space was important as well as staying within our budget. Bill Patterson, our salesman, was knowledgeable of the vehicles we were interested in. He was not overbearingly aggressive which we encountered at other dealerships when shopping around. This made the car buying experience enjoyable. During the process we meet other team members that did a wonderful job too. Thank you VW of South Charlotte! We love our new vehicle. More
by A. Nelsen
Employees Worked With
Bill Patterson, Andrew Woods
February 15, 2019
Mr. Saaid Olmedo Single-handedly THE BEST automotive sales experiences that I have EVER had. Mr. Olmedo was TREMENDOUSLY helpful, knowledgeable and friendly. He made t Single-handedly THE BEST automotive sales experiences that I have EVER had. Mr. Olmedo was TREMENDOUSLY helpful, knowledgeable and friendly. He made the entire process easy and comfortable. Every other vehicle I purchased was a long drawn out ordeal that stressed me out. Saaid created a very relaxed but still exciting atmosphere. I HIGHLY recommend this dealership and more importantly, Mr. Olmedo for anyone looking to purchase their next vehicle. THANK YOU VW OF SOUTH CHARLOTTE AND MR. SAAID OLMEDO!!!!! More
by Chris Winters
Employees Worked With
Saaid Olmedo
February 15, 2019
Excellent experience Thank you Saaid and Christopher for making the purchase of Kelsey’s Jetta a pleasant experience! We will definitely be recommending Volkswagen of Sout Thank you Saaid and Christopher for making the purchase of Kelsey’s Jetta a pleasant experience! We will definitely be recommending Volkswagen of South Charlotte. More
by Feeney
Employees Worked With
Saaid Olmedo, Christopher Woodard
February 15, 2019
Baby Shaq is the best! Vic was easy going and made this sale one of the easiest car purchases ever. Had he been pushy at all I would have walked away in an instant. Plus we Vic was easy going and made this sale one of the easiest car purchases ever. Had he been pushy at all I would have walked away in an instant. Plus we found a scratch on the window and he got it fixed without question. I love my new car! More
by DianaH
Employees Worked With
February 15, 2019
Great experience. Honest people. Bill was really great to work with. He took time to answer all of our questions and we got a really fair deal. Would definitely recommend! Bill was really great to work with. He took time to answer all of our questions and we got a really fair deal. Would definitely recommend! More
by Happy customer
Employees Worked With
Bill Patterson
February 14, 2019
Saaid Olmedo did an awesome job! I definitely recommend this dealership. It's very clean, everyone is nice and personable and they got me out of there quickly. My sales guy Saaid was I definitely recommend this dealership. It's very clean, everyone is nice and personable and they got me out of there quickly. My sales guy Saaid was super helpful and laid back. Good job guys! More
by Ron.eagle
Employees Worked With
Drew, Saaid Olmedo
