Volkswagen of South Charlotte

Awesome Product from a Super Dealership! After a month of comparing the SUVs (Enclave, Explorer, Highlander, Outback, Pilot, Forerunner, Sequoia, Traverse, …) we drove off in an Atlas and nev After a month of comparing the SUVs (Enclave, Explorer, Highlander, Outback, Pilot, Forerunner, Sequoia, Traverse, …) we drove off in an Atlas and never looked back! VW’s Atlas checked all the boxes for us. Too many factors to list here but we will mention Atlas’ leatherette seating that actually looks, feels, and lasts much better than leather, cleans a lot easier than cloth, and offers an animal-friendly alternative. Thank you to VW for the choice, just cloth or leather seating from the competition. Atlas also provides significantly more usable cargo space with clever rear seats that fold truly flat and lock down to minimize cargo bouncing (VW designers must be dog owners). Atlas’ driver controls and radio/media/technology functions are intuitive and laid out logically. No afterthoughts in this vehicle. It is an unbelievable value offering the timeless styling, superior fit and finish, stable quiet ride, and confident handling of SUVs priced significantly more yet Atlas’ factory warranty is twice as long! The only way to make an Atlas better is to get it at a dealership that knows its products and is serious about selling vehicles. We did a lot of visiting and comparing. We got to know most of the VW South Charlotte staff. Kwasi was with VW in Germany and knows just about everything on any model VW ever made -- his passion for the brand clearly shows. Jay helped us test drive various models always with a relaxed smile even around closing time or in the rain. One thing we appreciated was that the sales staff “shares” customers so you get the help you need whenever you want it, no waiting. Regarding the price, we always shop around giving each dealership one chance to offer us their best “out the door” price. Many dealerships wait until the end of the month to get serious. Every day is the “end of the month” at this dealership. Moe (Sales Manager) clearly respected our time and our request offering us our best initial price and because of their huge inventory they had the exact Atlas we wanted. We spent a little more time looking at the Highlander and Pilot (just to be sure) but the more we looked, the better the Atlas got. We went back to buy our Atlas but it was sold, disappointing but fair. We started discussing another Atlas in their inventory when Patrick (another Sales Manager we had not met) comes over and joins the conversation to tell us they located at least two more of the exact Atlas we wanted and would have one delivered for us to test drive around noon the next day (this was around 7pm). The team approach of this dealership, at all levels, is unbelievable. They want your business and their effort shows. We can also tell you their service department is super as we have used them to service our two TDIs for over a decade. Joerg from service also gladly answered some of our mechanical Atlas questions before we purchased. We would give this dealership 10 stars (out of a possible 5) if we could! More

Memorable experience! We are long time VW customers, but it was our first time buying a car from VW of South Charlotte. We want to thank first to Bill Patterson for helping We are long time VW customers, but it was our first time buying a car from VW of South Charlotte. We want to thank first to Bill Patterson for helping me to fulfill a long time wish of my husband. He was very professional and kept in touch with me and kept me post it about the whole process for about three months until the car was ready for sale. He was very knowledgeable about the car & safety features which were very important to us. Fadi Saab and Matt Hettel helped finish the paper work and were real helpful in closing the deal. We highly recommend this dealership More

Very Good Experience with my Leasing process I have a great experience with Spiros Dedis (Sales Consultant) this past Monday, he was very professional and very helpful to assist me on my leasing I have a great experience with Spiros Dedis (Sales Consultant) this past Monday, he was very professional and very helpful to assist me on my leasing options and also he was extremely knowledgeable about the SUV I wanted to lease and was able to answer me and my wife questions. He was never once pressure us to lease the SUV instead he took his time and show us different options to get better deal for our money. Trust me no one wants to deal with cocky, know it all, and overly pressuring sales person. Spiros are the most professional sales consultant I have ever dealt with since I brought my very first car when I was 17 years of age and I brought about 6 cars not including these one through out my life and Spiros is he best of the best. I would recommend Spiros to ALL my co-workers, friends and family and people that I know that needs to lease or buy a car. I am so glad that I have went into Volkswagen of South Charlotte and he was able to help me lease my SUV within my budget and assist me set up my next service appointment so I wont forget and he also introduce me the service consultant and making sure he takes care of me when I go in to service my SUV and show me around the dealerships and where is the waiting room and refreshment area. I am Extremely Please with Spiros Dedis service and will buy or lease my next car with Spiros again and again. Also I want to give another compliment to Alden Sink (Finance Director) he was very professional too and he was very inform with everything I sign and he was extremely fast with the signing process and A lot faster then any of the dealerships that I have been brought cars from. He make sure me and my wife understand what we are signing and communicate with us through out the whole process. Alden made the car buying process very smooth and very fast and me and my wife was very impress with Both Spiros Dedis and Alden Sink. Thank you both again. More

Fantastic experience! This was by far the most pleasant car buying experience I've had. After researching online, I found a vehicle I was interested in and called to see if This was by far the most pleasant car buying experience I've had. After researching online, I found a vehicle I was interested in and called to see if it was available. Ryan helped from the start even having a driver (Gunner) come pick me up. He was knowledgeable about the car & safety features which were very important to me, helped navigate through the pricing/financing along with Alden, and did a personal delivery of my car at the end going above and beyond to help explain the console features and hook up my phone. I highly recommend this dealership & Ask for Ryan! More

Great Service and Experience Great help and service from Sprio and team during our dieselgate Trade-in. Couldn't be happier with the dealership and the new car be purchased. Great help and service from Sprio and team during our dieselgate Trade-in. Couldn't be happier with the dealership and the new car be purchased. More

A great car buying experience at VW of South Charlotte Our car buying experience at VW of South Charlotte was remarkable. We were greeted as we entered and were quickly placed with a sales representative. Our car buying experience at VW of South Charlotte was remarkable. We were greeted as we entered and were quickly placed with a sales representative. We were able to test drive several certified pre-owned VW Jettas, all of which were in very good condition. Derek, our sales representative was patient, helpful and knowledgeable. We were able to agree on a fair price which included an extended VW warranty on a very nice Jetta. From beginning to end, it was easy and enjoyable. I recommend VW of South Charlotte for your next automobile purchase. Ask for Derek as your sales representative; he'll take good care of you. More

Traditional Buying Experience Started as a very pleasant experience, smooth talking turned to misquotes and the need to re-run the numbers. I suggest getting the terms in writing b Started as a very pleasant experience, smooth talking turned to misquotes and the need to re-run the numbers. I suggest getting the terms in writing before going in person. More

From Zero to 30K Service From a great deal on this 2015 Passat TDI SEL through 30K, service has always been consistent, easy to schedule on-line. After having a 2000 VW Pass From a great deal on this 2015 Passat TDI SEL through 30K, service has always been consistent, easy to schedule on-line. After having a 2000 VW Passat for 240K miles serviced at a different VW dealership I can truly appreciate the customer waiting area setup at VW South Charlotte. Whether one needs to get some work done, watch TV or enjoy some goodies from the break room without being in a cramped or noisy environment these things are just icing on the cake backed up by a great professional organization. More

Excellent Buying Experience This is the 4th car my wife and I have bought from VW of South Charlotte. We love the friendliness of the staff and overall atmosphere. Our buying exp This is the 4th car my wife and I have bought from VW of South Charlotte. We love the friendliness of the staff and overall atmosphere. Our buying experiences have always been easy and smooth and the staff is always very accommodating. This was the first time we worked with Bill and he went above and beyond to locate the car I wanted and have it brought to Charlotte. He provided us with everything we wanted in the car. I would highly recommend buying from VW of South Charlotte. More