Volkswagen of South Charlotte

I had an excellent purchasing experience with this dealership. I knew what I was looking for and they happened to have it on their lot. I live near the dealership, so David offered to come to my hou dealership. I knew what I was looking for and they happened to have it on their lot. I live near the dealership, so David offered to come to my house to show me the car and to let me test drive it. David showed a very good understanding of what features the car offered and admitted that the car being very new had features that he hadn't even learned about yet. I have found the car very intuitive and the owners manual simple to use. After driving it, I was confirmed that I really liked the car and we were able to efficiently get through all the paperwork that evening. They even stayed an hour after store closing to finish getting me through financing rather than asking me to come back in the next day. It really showed to me how they value my time and made me feel confident that they will continue to show this same consideration to me in the future as I have them perform the service on my new car. I am very pleased that I was able to so successfully purchase my new car from Volkswagen of South Charlotte. My only knock that I have found against them so far is in their documentation fees. As they were $200 more than another dealership in town, I would challenge them to review this fee to see if they could be more competitive. For me, however, the additional $200 was certainly a fair trade for the overall experience that I had with them and as an investment in our future interactions. More

I made original contact with VWSouthCharlotte through their internet sales. We negotiated the trade in on my 3 year old VW Jetta and the purchase price all sight unseen. I knew the car I wanted up front. their internet sales. We negotiated the trade in on my 3 year old VW Jetta and the purchase price all sight unseen. I knew the car I wanted up front. David was great throughout the whole process and conversation we had by email and phone was polite and constuctive. The post sales experience has been great as well. One of the key fobs for the car was missing at purchase, but was found and re-united with us. I also found a piece of missing trim and David is arranging to mail me a replacmement. I have no doubt they would fit this for free, but I'm thity miles from the dealer. More

With my home located 1.5 hours north of this dealership, in December of 2009 I purchased two VW's from VW of South Charlotte. One was a used 2007 3.6 Passat and other a new 2009 3.6 CC. The service was outs in December of 2009 I purchased two VW's from VW of South Charlotte. One was a used 2007 3.6 Passat and other a new 2009 3.6 CC. The service was outstanding. The entire buying process for both cars lasted no more than 2 hours. The dealership and David Phannareth did everything possible in order for me to achieve the best deal. Here is an example of fantastic customer service: After purchasing the CC I was driving home via 85 North when I noticed the car pulling a little to the left. I called David Phannareth and he contacted the local VW dealership in Greensboro which aligned and balanced the tires with absolutely no questions asked or fee charged. I believe VW of Charlotte and David have a returning customer in a couple of years and I would highly recommend a visit if your in the market for a VW! Thumbs Up! -Ron P Greensboro, NC More

David was very nice to work with as were everyone else we spoke with. The wagon is great. My husband bought a new 2009 Jetta TDI sedan inn the summer, getting around 50 miles to the gallon and the car rides spoke with. The wagon is great. My husband bought a new 2009 Jetta TDI sedan inn the summer, getting around 50 miles to the gallon and the car rides and performs nicely. I wanted the same but in a larger spaced car so I chose the 2010 Jetta TDI sportswagon as I was trading in a Nissan Quest which is the largest van and called a SUV. I loved the Nissan but it wasn't great on fuel and was like a tank sometimes. So far I love the VW and thank David & all the others for their help. More

I recently visited VW of South Charlotte to explore the sign and drive deals featured on the new VW CC model. My experiece was quite positive. Not only was I impressed with the vehicle and all the feat sign and drive deals featured on the new VW CC model. My experiece was quite positive. Not only was I impressed with the vehicle and all the features for the price - but the sales person (Dominic Spence) and the finance team made my trade and lease purchase a seamless transaction. I told them upfront my terms and interests - and they worked hard to make a deal that I would be happy with. I am now a proud owner of a new 2010 VW CC - and love the car. It helps that my experience at the dealership was a positive one. In fact - I was out of the dealership and in my new car within 2.5 hours - from start to finish. If you are considering a new car - consider the VW cc and the current sign and drive program. You get a lot for you hard earned dollars - and the team there will work to earn your business. Chris More

I was looking to purchase a new 2009 Jetta and needed to keep my payments as low as I could. They helped me find the car that would fit all of my needs and got my payments to within $15.00 a month of what I keep my payments as low as I could. They helped me find the car that would fit all of my needs and got my payments to within $15.00 a month of what I was looking for. I felt that Dominic and Chris Smith where honestly doing everything they could to get me as close to my goal as we could. It made purchasing a new car actually fun. More

I went to another local dealership and had a really disapointing experience. Knowing that there is more than one VW dealership in town made me feel confident that I would find the car and sales experie disapointing experience. Knowing that there is more than one VW dealership in town made me feel confident that I would find the car and sales experience I was looking for. I found it at Volkswagen of South Charlotte. Chris Smith heard me from the get go. He understood that I knew what I wanted and didn't try to steer me to something that I may have ultimately been unhappy with. They did not have what I wanted on the lot but Chris and the guys and gals at Volkswagen of South Charlotte worked 100% to find the car that I wanted. And I got it! I am so in love with my VW Jetta TDI Sportwagen! I truely do have "fahrvergnügen"! More

I went to a number of dealerships before I made my I went to a number of dealerships before I made my purchase. Vw of South Charlotte, was by far the best. I felt absolutely no pressure, everyone acte I went to a number of dealerships before I made my purchase. Vw of South Charlotte, was by far the best. I felt absolutely no pressure, everyone acted extremely professional. I would recommend this dealership to anyone looking for a new or used Volkswagen. Forrest... More

I purchased my new VW at the sister dealership, Carolina Volkswagen. They did such a horrible job servicing my vehicle that I stopped going there and took my vehicle to this dealership. I found out throug Volkswagen. They did such a horrible job servicing my vehicle that I stopped going there and took my vehicle to this dealership. I found out through VW corporate that both of these dealerships are owned by the same entity. I was told by VW corporate that they would contact VW of South Charlotte and ensure that my service needs were handled properly. I tried to get what seemed to be a simple HVAC system problem corrected. After explaining my experience to the Service Manager, Alan, he promised me that I would not have any issues with his service team. I took my vehicle in and spoke with the service tech, George. I again explained that I had a horrible experience with Carolina VW and was hoping that it was an isolated issue. He promised me that my vehicle would be repaired correctly the first time. Both Alan and George lied. The first time I took my vehicle in for repair for the HVAC system, it was not fixed. Due to my busy schedule, I was unable to take it back in for another few weeks. I again called and spoke with Alan and explained that this would be the 5th time that I was hoping VW would be able to fix their own manufactured vehicle. I took my car back in and they kept it for 2 days. After picking the car up and driving home, I noticed that there were car parts on the front passenger floor. There was also a noise that was coming from under the dash on the front passenger side of the vehicle. After further inspection, I realized that they failed to replace the HEPPA filter and associated housing material. There was warm air rushing out from the space where the filter should have been. Instead of wasting anymore time and effort with a car manufacturer and dealer that does not care about its customers, I immediately traded my vehicle in for another brand. If you choose to do business with either Volkswagen of South Charlotte or Carolina Volkswagen, be prepared to have the worse service possible. They will probably treat you very well if you purchase a car, but they will treat you like crap if you ever take that vehicle in for service. More