Volkswagen of South Charlotte - Service Center

Customer Service is at an all time low. Never calls back when promises to do so. My Jetta has 50 plus k miles on it. All service work has been completed by the south charlotte volkswagen lo Never calls back when promises to do so. My Jetta has 50 plus k miles on it. All service work has been completed by the south charlotte volkswagen location - oil cooler issues each time, along with the radiator. The dealership and maxcare (carmax) refuse to repair the $16k engine repair because I cannot provide an oil change receipt (personal oil change from a family friend completed). The consumer word of mouth is thicker than any oil. Never use this dealership for service or purchase of any vehicle. More

Helped me get out of a negative equity car! Made sure to meet my needs! Great expirence Made sure to meet my needs! Great expirence More

Many thanks to Max for doing a very great job for us today. We left the salon in a great mood. We are very pleased with the purchase and Max's work. Very positive, responsive and attentive young man. We today. We left the salon in a great mood. We are very pleased with the purchase and Max's work. Very positive, responsive and attentive young man. We will be very happy to recommend him and your salon to our acquaintances More

my last time at dealership was not a happy person. I feel like the problem was overlook and not know what they were doing on sine 2023 of certain thing I ask to be checked out I feel like the problem was overlook and not know what they were doing on sine 2023 of certain thing I ask to be checked out More

Kwasi Asante-Ansong Is one of the Most Knowledgeable people I know at Volkswagens It's mind Blowing how well he knows the product. people I know at Volkswagens It's mind Blowing how well he knows the product. More

I have done business with Volkswagon of Charlotte for over 15 And Kwasi is not a five, but a 10! He is patient caring and doesn’t push you into any bad decisions. He is always willing to help! His cust over 15 And Kwasi is not a five, but a 10! He is patient caring and doesn’t push you into any bad decisions. He is always willing to help! His customer service is off the hook. I love, Kwasi. If you want to make a great purchase, he’s the man to see! You won’t go wrong with Kwasi. More

Kwasi provided excellent customer service during my process of purchasing 2 Vehicles from VW South! Even after the purchases he always seemed to know when I am in the store for service and comes to say process of purchasing 2 Vehicles from VW South! Even after the purchases he always seemed to know when I am in the store for service and comes to say “hello”! I would return to VW South for any future purchases. More

Kwasi is one of the most genuine car dealers I’ve encountered. He is knowledgeable about Volkswagens and passionate about getting families in the right vehicle at the right price. encountered. He is knowledgeable about Volkswagens and passionate about getting families in the right vehicle at the right price. More

Had a great expiernce trading my cat in for a newer model of the Taos and got the price I wanted of the Taos and got the price I wanted More

VW of South Charlotte is a bait and switch house. Avoid. Avoid. Avoid. Scheduled in advance to have my sun roof seal replaced while I wait. 88$ part. 20 minute job. 1 hour later, they want to char Avoid. Avoid. Avoid. Scheduled in advance to have my sun roof seal replaced while I wait. 88$ part. 20 minute job. 1 hour later, they want to charge me $180 for a "diagnosis" and 1850$ to replace the entire sun roof including glass, mechanism, frame, and housing but labeled the work as "moonroof seal". More