Volkswagen of St. Augustine

Let me start out by saying Steve Crossman and Robin Snyder were so very helpful. I purchased a 2018 CPO Tiguan in June. A few days later, the coolant light came on. I put water in it and took the car t Snyder were so very helpful. I purchased a 2018 CPO Tiguan in June. A few days later, the coolant light came on. I put water in it and took the car to a local mechanic who advised that there weren't any leaks and the vehicle was in good shape. After the coolant light came on a couple more times, I scheduled an appointment. Diagnostic revealed that I needed my water pump, thermostat, gasket, and union needed to be replaced. I was pissed and even more upset to learn that the sales department was extremely indifferent when I told them my spare key belonged to another vehicle and even attempted to have me pay for it. Initially, I was told that I wouldn't get my car back until the next day but I didn't have that kind of time. After expressing my frustrations to Robin and Steve, I was told that I'd have my vehicle back by COB that day and they ordered my key. Although I will never deal with the sales department again in life, Robin and Steve showed themselves to be invaluable assets to the VW Service Department. More

Great dealership Steve in service is excellent. Everyone Great dealership Steve in service is excellent. Everyone in dealership that I met was very friendly. I also had my car wash by Chris. WOW it looks Great dealership Steve in service is excellent. Everyone in dealership that I met was very friendly. I also had my car wash by Chris. WOW it looks new and he vacuumed . I had a terrific experience..thank you More

Excellent service !!!!great staff !!!! Had issues with Excellent service !!!!great staff !!!! Had issues with my Jetta and was fixed. Good communication with Logon , I am pleased with the service . Al Excellent service !!!!great staff !!!! Had issues with my Jetta and was fixed. Good communication with Logon , I am pleased with the service . Also went to the parts department , the gentleman there was helpful in answering questions about a UBS cable which I purchased Great experience at VW in st Augustine . Thank you all ! More

Great experience arriving with out an appointment battery dead. Steve in service made everything happen for me.. I was in middle of moving very stressed out Thank you dead. Steve in service made everything happen for me.. I was in middle of moving very stressed out Thank you More

Friendly staff that is very knowledgeable about Volkswagen vehicles. Very clean and well maintained dealership. Volkswagen vehicles. Very clean and well maintained dealership. More

I found a BMW 128i listed on their site. I live 3 hours away and arrange for a great sales associate (Ben) to take the car to local German shop to have a pre-purchase inspection performed. $150 later this away and arrange for a great sales associate (Ben) to take the car to local German shop to have a pre-purchase inspection performed. $150 later this is what I was told by the shop - they wouldn't take the car if it was given to them. There were 38 error codes and more than $6,000 in easily identified repairs! Four of the cylinders weren't firing, engine bay covered in oil from cracked valve cover, paint coming off the hood, top didn't work, the list goes on and on. I had asked the sales manager what was wrong with the car before I had taken to shop and none of this was mentioned. I can not believe that a major car dealership would even allow something this bad to be on their lot. I feel completely taken advantage of as I think we all have a certain level of trust from a manufacturer dealership. I'm out $150, lesson learned. Never buy sight unseen from this dealership, you have been warned! More

What a JOKE of a dealership! I inquired about a vehicle they had for sale online. I was ready and able to buy, cash in hand. They wanted to charge MORE because I was paying cash and then wanted to add al they had for sale online. I was ready and able to buy, cash in hand. They wanted to charge MORE because I was paying cash and then wanted to add almost $1000 in additional "dealer fees", not sales tax, but "dealer fees". It was a vehicle they had for quite some time and now I can see why. What horribly unscrupulous business practices! It's dealerships like this that give all dealerships a bad reputation. Do yourself a favor, look elsewhere for your automotive needs. NO buyer deserves to be taken advantage of like they try to at VW of St Augustine! More