Volkswagen of West Islip

So happy with my purchase. John L was a great salesman and really was patient and knowledgeable. I would highly recommend him to anyone purchasing a vehicle. Great experience John L was a great salesman and really was patient and knowledgeable. I would highly recommend him to anyone purchasing a vehicle. Great experience all around! More

Excellent experience with Evan and the whole staff. Fair pricing, seamless negotiation and a very happy customer. Will be back for number 2 shortly. Fair pricing, seamless negotiation and a very happy customer. Will be back for number 2 shortly. More

I usually don’t write reviews, but after my experience with Evan at Volkswagen of West Islip, I felt it was necessary. Before coming in, I had seen some negative reviews online, but after dealing with the with Evan at Volkswagen of West Islip, I felt it was necessary. Before coming in, I had seen some negative reviews online, but after dealing with them personally, I can honestly say those reviews couldn’t be more incorrect. Evan was professional, honest, patient, and genuinely cared about making sure I was comfortable throughout the entire process. There was never any pressure, no games, and everything was explained clearly from start to finish. He went above and beyond to answer all my questions and made what is usually a stressful experience actually enjoyable. The entire team at Volkswagen of West Islip treated me with respect and made me feel valued as a customer. It’s rare to find a dealership and salesperson that truly care about customer satisfaction the way they do here. If you’re looking for a preowned or new vehicle and want a smooth, trustworthy experience, I highly recommend asking for Evan at Volkswagen of West Islip. More

I had an amazing experience buying my new Cross Sport with Evan. He was knowledgeable, patient, and made the entire process smooth and stress-free, ensuring I drove away feeling confident and excited abo with Evan. He was knowledgeable, patient, and made the entire process smooth and stress-free, ensuring I drove away feeling confident and excited about my purchase. His manager Jillian ensured a smooth transition into our new car, and again could not be happier. Thank you again, Evan and Jillian. More

Nice experience with Evan and Giuseppe. Was able to get the car I wanted at a fair price. Genuine people here. Was able to get the car I wanted at a fair price. Genuine people here. More

I’m so happy with my new car! I would highly recommend John L to anyone who is trying to get a car ! It was hassle free and he was very informative and knowledgeable! Great salesm I would highly recommend John L to anyone who is trying to get a car ! It was hassle free and he was very informative and knowledgeable! Great salesman ever! More

Great experience with Volkswagen! They helped me trade in my high-mileage vehicle and transition into a three-year lease. I’m extremely happy with my purchase and will definitely cont They helped me trade in my high-mileage vehicle and transition into a three-year lease. I’m extremely happy with my purchase and will definitely continue to be a Volkswagen customer! More

Buyer beware. I was presented with a finance deal that included a $4,606.56 VSI fee along with several other add-ons that significantly increased my monthly pay I was presented with a finance deal that included a $4,606.56 VSI fee along with several other add-ons that significantly increased my monthly payment. When I questioned these charges and asked the dealership to show me proof that these fees were actually required by the lender, I was politely asked to wait in the lobby while they tried to get the fees “waived.” About 20 minutes later, I was told the VSI fee had been completely waived. That immediately raised red flags for me. If the fee was truly required by the lender, how could it suddenly disappear in less than half an hour? It made me question whether these charges were ever necessary in the first place. After that, I was told the bank had supposedly changed its mind about my loan and that the dealership would contact the lender the following day to see what could be done. Something about the entire situation didn’t sit right with me, so I decided to contact the lender myself to verify the information I had been given. To my surprise, the lender told me that I had not been denied, they were simply waiting for the dealership to move forward with the transaction, and there was no lender-required VSI fee for my loan. The dealership then gave me multiple different explanations for why the deal couldn’t move forward. First it was one reason, then it was another. When I asked for documentation supporting those explanations, they were unable to provide any. Based on my experience, I was left feeling like I was being pressured into accepting thousands of dollars in unnecessary fees and add-ons. Had I not contacted the lender myself, I would have had no way of knowing the information I was being given didn’t match what the lender told me. My advice: Verify everything directly with your lender before signing anything. Question every fee, every add-on, and don’t assume that what you’re being told reflects the lender’s actual requirements. I’m very glad I made that phone call! More

Pablo was great to work with, very happy with our new Se rline Tiguan. Could not be happier with the color Sandstone, the black roof on top made it even better. Thank you again Pablo rline Tiguan. Could not be happier with the color Sandstone, the black roof on top made it even better. Thank you again Pablo More

I really appreciate working with salesman John L he worked with my budget and I was able to get the car I wanted ! He was very patient and knowledgeable! I recommend him to everyone ! worked with my budget and I was able to get the car I wanted ! He was very patient and knowledgeable! I recommend him to everyone ! More